Unified Service Desk Upgrade package
Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM Online, Dynamics CRM 2016
Unified Service Desk is a desktop application that helps your customer service agents provide phone, email, and chat support to your customers. Unified Service Desk provides a configurable framework to quickly build an Agent Desktop application that’s integrated with Microsoft Dynamics 365. With Unified Service Desk you can quickly make a customized Agent Desktop application by leveraging the User Interface Integration (UII) framework.
This package is best used in the following situations:
Upgrade the existing Unified Service Desk solutions in the specified Microsoft Dynamics 365 organization to the latest version without affecting the existing configuration data.
Configure a new Unified Service Desk environment without any sample configuration in a Microsoft Dynamics 365 organization where no Unified Service Desk solution is currently deployed.
With the Unified Service Desk Upgrade sample application package, the following components are installed:
User Interface Integration Solution
Unified Service Desk Solution
For more information on how to set up and administer Unified Service Desk, see the Unified Service Desk Administration guide.