More than 128 years ago, Hamilton Carhartt started a clothing line tough enough to keep pace with the smoke and steel of the late 1800’s. Railroad workers, ranch hands, and soldiers quickly adopted Hamilton’s line of rugged coveralls, denim, and uniforms. With two sewing machines and five employees, Hamilton sought to bring, “Honest value for an honest dollar,” to hardworking individuals around the world.
As Carhartt’s product lines continue to evolve, so have its customers. Today, Carhartt products can be found in the closets, trunks, and sheds of any man, woman, or child willing to put in the work. The Carhartt brand employs more than 2,200 American artisans, more than 900 UFCW union workers, and has evolved beyond just blue collar garments to feature daily wear, children’s, and women’s lines. And just like their customers, Carhartt CIO John Hill and his team needed the right tools to get the job done.
With the help of Carhartt’s Director of Technology Chris Walker, the team used the expansion of its main Detroit-area campus as a catalyst to streamline its telecommunication expenses, forge new productivity solutions, and refine its analytics model for a customer engagement engine built on the Surface Hub and Power BI.