Feb 14, 2019   |   Lukas Velush

Rethinking how Microsoft employees get to work

The goal at Microsoft is ambitious—to get most company employees to stop driving to work by themselves. “Our vision is that by 2023, fewer than one in two employees travelling to Microsoft will drive alone,” says Elisabeth Kaczmarek, a senior logistics manager for Microsoft Real Estate and Security (RE&S). “We want to make it easier...

Jun 4, 2018   |   Brooks Teevan

Learning to Listen: OneFinance Improves Customer Service with Microsoft LUIS Tool

Bonnie Cowan, director of finance at OneFinance, a global Microsoft partner for financial transactions, had a problem: 1 million support tickets flooded her team’s resources each year. Handling simple queries such as cancel an order and find the status of an order left operators little time to provide individualized attention to more challenging customer requests....