Mar 18, 2019 | Seth Malcolm
Helping the helpers: How Microsoft is reinventing its Helpdesk
The questions from customers who want to know how Microsoft runs its Helpdesk have changed for Abu Kabir. They used to be: How do you support new releases? What is your process for escalations? How do you manage your SLA’s? Now they’re asking one main question: How are you digitally transforming your helpdesk at Microsoft?...
