Teams

Mar 29, 2021   |   Josh Krenz

Internal search bookmarks boost productivity at Microsoft

Editor’s note: We’ve republished this blog with a new companion video. Search is part of our everyday life. It’s useful—we all know that—but how can you quantify that impact? That was the challenge faced by Dodd Willingham, senior program manager and internal search administrator in Microsoft Digital. “There’s an obvious value, we can see that...

Jan 21, 2021   |   Aleenah Ansari

Taking command: How Microsoft employees are doing more with Microsoft Teams

Collaboration is the name of the game in the age of remote work, and Microsoft Teams makes this possible at every level internally at Microsoft. This resonates with Gayle Townsend, a senior customer success manager in Microsoft Midwest Region Sales, a role where she helps customers bring their vision for a modern workplace to life...

Dec 18, 2020   |   Aleenah Ansari

Meet the Microsoft team bringing human connection back to retail sales

The conversation was so human. Chelsea Cox, a Microsoft retail store associate, remembers chatting with a couple looking for a laptop that would last through grad school. She helped them weigh the pros and cons of a few different Microsoft devices based on their processing power and storage needs. The best part? The conversation happened...

Dec 16, 2020   |   Kiera Sholty

Best of Inside Track: How Microsoft embraced working remotely internally in 2020

When it became clear that employees would need to shift to working from home because of COVID-19, Microsoft pivoted quickly, taking steps to make sure the transition would be smooth for its 166,000 employees. The team leading the charge was Microsoft Digital, the engineering organization at Microsoft that builds and manages the products, processes, and...

Nov 19, 2020   |   Cody Bay

How an internal consulting service is helping Microsoft transform from the inside out

Microsoft’s Mike Borth doesn’t mind looking for things, but he thinks there might be better uses of his time. Borth oversees a global team supporting field marketing operations. It’s his responsibility as a business and operations manager to look after the budget, supplier relationships, and other operational aspects of the Microsoft Field Marketing team in...

Sep 2, 2020   |   Aleenah Ansari

Managing speaking engagements at Microsoft with the Microsoft Power Platform

What do customers and internal teams want to learn when it comes to Cloud + AI at Microsoft? In a word, everything. “Cloud + AI at Microsoft encompasses everything from cloud infrastructure and developer tools to business applications and Microsoft HoloLens,” says Tahira Al-Faham, a business manager in Microsoft Cloud + AI who manages speaking...

Aug 10, 2020   |   Lukas Velush

How Microsoft’s Helpdesk is propelling the company forward during remote working

With everyone working from home, sometimes you just need to talk to someone. “I like to talk to people,” says Andrea Arce, an agent on the Microsoft Helpdesk charged with keeping Microsoft running one phone call and chat at a time. “I like to have a conversation with them while I solve their problems.” Like...

Jun 15, 2020   |   Lukas Velush

Onboarding new Microsoft employees with Microsoft Teams while working remotely

Allison Koch’s first day at Microsoft was a long time coming. So was Eran Samocha’s. Both are newly minted Microsoft employees who, like new employees everywhere, are embarking on new career journeys under unprecedented conditions. Koch, a self-described Microsoft fan, has been selling or advocating for the company’s products “for more years than I care...

Apr 22, 2020   |   Lukas Velush

Microsoft’s senior leaders bring employees together during COVID-19

Microsoft CEO Satya Nadella and his leadership team wanted to bring Microsoft together after asking company employees to work from home in response to COVID-19. “We wanted to be able to bring everyone together virtually in a way that would allow our leaders to share their thoughts with employees, but also to address many of...

Apr 9, 2020   |   Lukas Velush

How Microsoft moved its large meetings online with live events in Microsoft 365

When it became clear that Microsoft was going to ask its employees to work remotely, Kimberly Nafziger knew she would need to move quickly. She was organizing an in-person, all-hands meeting for the 5,500 employees in Microsoft Digital. A large room was secured, a film crew was ready to broadcast to those who would attend...

Apr 2, 2020   |   Aleenah Ansari

Simplifying Microsoft’s complex meetings with Power Automate and Microsoft 365

Time is a precious commodity, especially for Erinn Rominger. Rominger runs a set of complex and highly matrixed meetings that Microsoft uses to improve the work experience of its 151,000 employees. Running these meetings hasn’t been easy. Until recently Rominger had to do it manually, with a handful of handmade templates, a Microsoft Excel spreadsheet,...

Mar 6, 2020   |   Lukas Velush

How Microsoft is enabling its employees to work remotely with Microsoft Teams

When Microsoft employees need to work remotely, they are empowered to stay productive and connected by using Microsoft Teams. “For a variety of reasons, we have seen an increase in the numbers of employees working remotely,” says Pouneh Kaufman, the principal PM manager in Microsoft Digital who leads the internal deployment of Teams across Microsoft....