{"id":18099,"date":"2025-01-30T09:05:00","date_gmt":"2025-01-30T17:05:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=18099"},"modified":"2026-01-06T15:41:24","modified_gmt":"2026-01-06T23:41:24","slug":"ai-powered-agents-in-action-how-were-embracing-this-new-agentic-moment-at-microsoft","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/ai-powered-agents-in-action-how-were-embracing-this-new-agentic-moment-at-microsoft\/","title":{"rendered":"AI-powered agents in action: How we\u2019re embracing this new \u2018agentic\u2019 moment at Microsoft"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of productivity was born.<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-60c5958e wp-block-group-is-layout-constrained\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8);padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cToday marks a significant milestone in our journey to empower every person and every organization on the planet to achieve more,\u201d Microsoft CEO Satya Nadella said when he announced the product. \u201cWith Copilot, we are bringing the power of next-generation AI to the tools millions of people use every day.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fast forward to now and there\u2019s no doubt that Copilot is revolutionizing employee productivity here at Microsoft and elsewhere. It\u2019s also clear that the pace of innovation is only increasing, and AI-powered agents, integrated with Copilot, are poised to help enterprises all over the world fulfill the promise of AI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jared Spataro, Microsoft corporate vice president for AI at Work, reflected on this paradigm shift during his keynote address at Microsoft Ignite. \u201cAgents are the new apps for an AI-powered world. Every organization will have a constellation of agents, ranging from simple prompt-and-response to fully autonomous.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image alignright is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Rajamma-Krishnamurthy.png\" alt=\"Krishnamurthy appears in a portrait photo.\" class=\"wp-image-20946\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Rajamma-Krishnamurthy.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Rajamma-Krishnamurthy-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/11\/Rajamma-Krishnamurthy-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cAI-powered agents can automate or assist with time-consuming tasks like document creation, email or meeting summarization, and creating presentations or reports, saving precious time and energy. This will enable our employees to focus on more innovative and engaging work.\u201d<\/p>\n<cite>Rajamma Krishnamurthy, principal PM architect manager, Employee Experience <\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Here in Microsoft Digital, the company\u2019s IT organization, the feeling of excitement that we felt that day was palpable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt was exciting to hear about the vision for an \u2018agentic world,\u2019 where a rich tapestry of AI agents, including personal agents, business process agents, and cross-organizational agents, work together to enhance productivity and collaboration,\u201d says Rajamma Krishnamurthy, a principal PM architect manager for Employee Experience at Microsoft.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The opportunity that agents present is massive; they will become our personal assistants.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAI-powered agents can automate or assist with time-consuming tasks like document creation, email or meeting summarization, and creating presentations or reports, saving precious time and energy,\u201d Krishnamurthy says. \u201cThis will enable our employees to focus on more innovative and engaging work.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ways that AI agents will impact our daily activities\u2014both personally and professionally\u2014is limitless.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAgents will be able to do things like tell me what time I should leave for work based on traffic, help me navigate which way to go, help me find parking, and help me set up my day so I know what&#8217;s most important to work on,\u201d says Amy Rosenkranz, a principal program manager also working on agents in Microsoft Digital. \u201cI\u2019ve been excited about these scenarios for a long time, anticipating how AI can seamlessly integrate into our daily lives. And now it\u2019s here.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Microsoft Digital, we&#8217;re embracing our agentic future, where agents will make our employees, as well as the millions of people who rely on Microsoft 365 globally, more productive every day.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Enabling an agent-powered Microsoft<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s important to acknowledge that adopting AI in the enterprise is a journey. In Microsoft Digital, we\u2019ve adopted a maturity model for AI deployment in the enterprise. Early phases focus on using Microsoft 365 Copilot, grounded in enterprise data, to enhance knowledge discovery and retrieval. Later phases enable employees to act on that knowledge and even fully automate business workflows. Microsoft 365 Copilot enterprise deployment phases<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Copilot enterprise deployment phases<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2082\" height=\"623\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity.jpg\" alt=\"\" class=\"wp-image-19687\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity.jpg 2082w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-300x90.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-1024x306.jpg 1024w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-768x230.jpg 768w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-1536x460.jpg 1536w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Phases-of-maturity-2048x613.jpg 2048w\" sizes=\"auto, (max-width: 2082px) 100vw, 2082px\" \/><figcaption class=\"wp-element-caption\">Unlock the power of Microsoft 365 Copilot with foundational capabilities and seamless knowledge-to-action transformation.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Use these principles to guide you as you move through the two phases. &nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Foundational capabilities<\/strong>. The first and most important step is to deploy a secure, enterprise-grade AI solution like Copilot for Microsoft 365 that\u2019s grounded in your enterprise data. At Microsoft, we\u2019ve deployed Microsoft 365 Copilot to all of the more than 300,000 employees and vendors at the company, providing everyone with an AI-powered assistant to enhance their daily productivity.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Retrieval<\/strong> <strong>agents<\/strong>. Employees use low-code solutions like <a href=\"https:\/\/learn.microsoft.com\/en-us\/microsoft-365-copilot\/extensibility\/copilot-studio-agent-builder-build\" target=\"_blank\" rel=\"noreferrer noopener\">Copilot Studio Agent Builder<\/a> or ready-made agents in SharePoint to quickly train models and retrieve knowledge for specialized scenarios.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Knowledge and actions.<\/strong> Powered by <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/microsoft-copilot-studio\" target=\"_blank\" rel=\"noreferrer noopener\">Copilot Studio<\/a>, agents go beyond simple knowledge retrieval, offering next steps and actions that help employees to defragment their day-to-day employee experience. While these agents take a little more time to build, they offer significantly more utility in the enterprise. Copilot Studio provides a robust library of first- and third-party connectors that make it easy to incorporate actions across enterprise platforms.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Workflow reinvention.<\/strong> Employees manage and train a constellation of agents that perform fully autonomous actions<strong>. <\/strong>Note that the ability to create fully autonomous agents is currently in public preview. \u201cThe best way to think about these agents are just as your teammates,\u201d Nadella said at Microsoft Ignite.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s important to note that these steps can take time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">Deploying Microsoft 365 Copilot<\/a> at global enterprise scale and <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-were-tackling-microsoft-365-copilot-governance-internally-at-microsoft\/\">developing proper governance practices to help our employees maximize the potential of AI<\/a> has required patience as we create locally relevant change-management campaigns tailored to individual countries, roles, and other factors.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cThe better your data\u2014including back-end data\u2014and the better that data is set up to interact with AI, the better the responses are going to be.\u201d<\/p>\n<cite>Amy Rosenkranz, principal program manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Later phases require more advanced tools, appropriate tenant governance, and collaboration between departments to ensure appropriate and responsible uses of AI. Additionally, our <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/the-ai-revolution-how-microsoft-digital-it-is-responding-with-an-ai-center-of-excellence\/\">AI Center of Excellence<\/a> has been instrumental in helping to build an AI-forward culture through training activities, knowledge sharing, and other activities to accelerate our growth as an organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data quality and tenant governance are also important considerations for unlocking the value of agents in your enterprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe better your data\u2014including back-end data\u2014and the better that data is set up to interact with AI, the better the responses are going to be,\u201d Rosenkranz says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Microsoft Digital, we\u2019ve adopted standards and policies that help us ensure that our agents are trained on high quality, accurate AI-ready data. AI-ready data for enterprise agents is data that\u2019s clean, well-governed, and accessible through scalable pipelines. It integrates principles of data standardization, privacy compliance, and federated governance to enable seamless interoperability and actionable insight. With AI-ready data, our data scientists and engineers are better equipped to locate, process, and govern the enterprise data that drives our organization and allows us to develop effective agents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But we\u2019ve also been deliberate in building tools that make it easy to build and deploy agents in the enterprise. In fact, our design-first mindset, facilitated through architectural reviews, is enabling us to design and deploy agentic architectures that are resilient, secure, cost-effective, high-performance, and operationally sound. This structured approach ensures that AI agents deliver transformative value while aligning with organizational goals and maintaining trust.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/transforming-our-data-culture-with-ai-ready-data\/?msockid=3bba820c7a886fd7096690217e8861fd\"><em>{Learn how we\u2019re transforming our data culture with AI-ready data.}<\/em><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bringing agents to life at Microsoft<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While everyone at Microsoft already has access to Microsoft 365 Copilot, we\u2019ve been cautious in <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-copilot\/microsoft-copilot-studio\" target=\"_blank\" rel=\"noreferrer noopener\">deploying Copilot Studio<\/a>, part of the Microsoft Power Platform, to all of our employees. Copilot Studio uses the same low-code connector model as the Power Platform to provide over 1,400 first- and third-party services that can drive employee actions. The same principles that we apply to the Power Platform\u2014\u201cemployee empowerment with guardrails\u201d\u2014are being used to safely bring agents to life at Microsoft.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Satya-Nadella.png\" alt=\"A photo of Nadella.\" class=\"wp-image-19732\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Satya-Nadella.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Satya-Nadella-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Satya-Nadella-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cSometimes we mysticize these agents as things that take a lot of effort to build. Our vision is that it should be as simple as creating a Word doc or a PowerPoint slide.\u201d<\/p>\n<cite>Satya Nadella, Microsoft CEO<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAnyone at Microsoft can build agents to help them through mundane tasks, such as a writing assistant to help write better content, or to strategize with them on important areas like their career. However, these agents are available only to the person who created them,\u201d Krishnamurthy says. \u201cAgents that need to scale enterprise-wide are worked on by the respective engineering teams in collaboration with business partners.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While the power in these \u201cknowledge-only\u201d or retrieval agents is significant, we in Microsoft Digital must balance employee innovation against some of the risks of agentic AI. Security and privacy controls are important for all applications, and even more so for those that incorporate AI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSometimes we mysticize these agents as things that take a lot of effort to build,\u201d Nadella said at Ignite. &#8220;Our vision is that it should be as simple as creating a Word doc or a PowerPoint slide.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, understanding and incorporating <a href=\"https:\/\/aka.ms\/rai\" target=\"_blank\" rel=\"noreferrer noopener\">our responsible AI principles<\/a> in all aspects of the <a href=\"https:\/\/www.microsoft.com\/en-us\/securityengineering\/sdl?msockid=3bba820c7a886fd7096690217e8861fd&amp;oneroute=true\" target=\"_blank\" rel=\"noreferrer noopener\">Security Development Lifecycle<\/a> (SDL) is critical.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cA robust governance process and controls should be adhered to when building these AI agents through the entire SDL, starting with designing, building, deploying and monitoring agents after they\u2019re deployed,\u201d Krishnamurthy says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some practices we\u2019re using within Microsoft Digital to keep our employees safe include: <em>&nbsp;<\/em><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Security.<\/strong> We have established standards for data classification, policies on handling confidential information, and other security measures to protect data from unauthorized access, misuse, and disclosures. <a href=\"https:\/\/www.microsoft.com\/en-us\/security\/business\/microsoft-purview?msockid=3bba820c7a886fd7096690217e8861fd\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Purview<\/a> provides these foundational capabilities, including data labeling, rights management, and data loss prevention at Microsoft.&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Privacy.<\/strong> At Microsoft, we have established privacy compliance measures to ensure that personal data is protected, including adhering to regulations such as <a href=\"https:\/\/gdpr-info.eu\/\" target=\"_blank\" rel=\"noreferrer noopener\">GDPR<\/a> and <a href=\"https:\/\/www.oag.ca.gov\/privacy\/ccpa\" target=\"_blank\" rel=\"noreferrer noopener\">CCPA<\/a>. We also conduct regular privacy assessments for all applications, especially AI-powered agents.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Regulatory.<\/strong> It\u2019s important to conduct regulatory compliance assessments to ensure that agents and extensions are meeting legal standards. Our legal and compliance teams are carefully monitoring AI regulations like <a href=\"https:\/\/www.nyc.gov\/site\/dca\/about\/automated-employment-decision-tools.page\" target=\"_blank\" rel=\"noreferrer noopener\">NY 144<\/a> and the <a href=\"https:\/\/www.europarl.europa.eu\/topics\/en\/article\/20230601STO93804\/eu-ai-act-first-regulation-on-artificial-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\">EU AI Act<\/a>. Understanding and incorporating applicable guidelines, regulations, and laws into assessments is critical.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">As Peter Parker famously learned, \u201cwith great power comes great responsibility.\u201d The same holds true with AI agents in the enterprise space. While agents are an incredibly powerful tool that nearly anyone can take advantage of to improve their productivity, being mindful of security, privacy, and regulatory issues is essential to the responsible deployment of agentic AI in the enterprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/empowerment-with-good-governance-how-our-citizen-developers-get-the-most-out-of-the-microsoft-power-platform\/\"><em>{Learn how citizen developers at Microsoft are empowered through good governance with the Power Platform.}<\/em><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Enabling employee self-service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In Microsoft Digital, we\u2019re building AI-powered agents to support common employee scenarios, such as IT support, HR queries, and campus-related needs. The <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/accelerating-employee-services-at-microsoft-with-the-employee-self-service-agent\/\">Employee Self-Service Agent<\/a> seamlessly integrates with Microsoft 365 Copilot and helps to defragment the employee experience by providing a single place for employees to seek help with their most common pain points. With Copilot Studio, this agentic experience helps employees quickly retrieve relevant information and resolve their issues while also enabling them to take further action, such as opening a support ticket or submitting a request for time off.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other capabilities include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">An out-of-the-box experience&nbsp;that facilitates a no-configuration, focused employee self-service lens for optimized responses&nbsp;to common HR and IT questions.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">The minimum configuration&nbsp;delivers answers to employees via official content sources and company-crafted responses where necessary, decreasing search time and lowering frustration levels.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Additional configuration reduces costs and accelerates time to value for HR functions, IT workflows, and campus needs.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Employee Self-Service Agent in Copilot<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"499\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Employee_self_service_graphic.jpg\" alt=\"Employee self-service agents visual featuring knowledge access, action-taking, and business agility.\" class=\"wp-image-18103\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Employee_self_service_graphic.jpg 1000w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Employee_self_service_graphic-300x150.jpg 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/01\/10689_Employee_self_service_graphic-768x383.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\"><em>Use Microsoft 365 Copilot to empower your workforce with seamless knowledge access, swift action-taking, and enhanced business agility.<\/em><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">This agent is available for use by all our employees and contingent staff. It&#8217;s also being used by some of our partners and customers in a private preview and will become available to all Microsoft customers soon.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The future of IT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While we\u2019re at the very beginning of this agentic journey at Microsoft, the pace of change has been and will continue to be incredibly swift as new capabilities emerge and autonomous agents become more common.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe are at the tip of the iceberg, and the pace at which the product is developing is unlike anything I\u2019ve seen in my tenure at Microsoft\u2014and I\u2019ve been here awhile. Agents are already incredibly powerful, and they&#8217;re only going to get more powerful.\u201d<\/p>\n<cite>Amy Rosenkranz, principal program manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">In Microsoft Digital, we see a world where agentic AI will unlock productivity and creativity. This new world will empower our employees to train their own agentic teams, which can then handle routine day-to-day operational tasks so that they can focus on the higher-value work only humans can do. Some of the ways we\u2019re exploring applying agents within Microsoft Digital include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Autonomous agents that can detect, report, remediate, and monitor network security and connectivity issues<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Autonomous agents that streamline and simplify business and operational processes, enabling our employees to focus on the higher value work that only humans can do<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Autonomous agents that anticipate your needs during travel, clearing your calendar, reconciling schedule conflicts, and even helping with things like reserving a car or mitigating flight delays<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Autonomous agents that help our global workplace services team to manage their facilities more effectively, reducing carbon emissions while maximizing workplace occupancy<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Autonomous agents that anticipate device issues, apply patches, continuously monitor device health and security, and keep our infrastructure and devices secure and reliable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">While the advent of generative AI in the enterprise has been a boon to employees and has given organizations like Microsoft a competitive advantage, fully autonomous agents, powered by Copilot Studio, will give our employees an even greater edge in the highly competitive global marketplace for products, ideas, and solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe are at the tip of the iceberg, and the pace at which the product is developing is unlike anything I\u2019ve seen in my tenure at Microsoft\u2014and I\u2019ve been here awhile,&#8221; Rosenkranz says. &#8220;Agents are already incredibly powerful, and they&#8217;re only going to get more powerful. More &#8216;Wow&#8217; moments are coming.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We invite you to seize this generational opportunity that AI agents present to provide more \u201cWow\u201d moments for your own employees.<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are principles to think about as you consider experimenting with agents at your company:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Agents are the next wave of AI innovation,<\/strong> enabling your employees to retrieve information, act, or even fully automate business processes and operations.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>While agents are powerful and simple to create, be mindful of security, privacy, responsible AI, and compliance requirements<\/strong> to ensure that your agents aren\u2019t creating unnecessary business risks.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>There are several ways to build no-code and low-code agents for personal or enterprise-wide use,<\/strong> including Agent Builder in SharePoint, creating agents in Microsoft 365 Copilot Chat, and using Copilot Studio.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>AI-ready data is essential to unlock the power of agents in the enterprise.<\/strong> Like other AI systems, the responses and actions of your agents are only as good as the data they were trained on.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365-copilot?OCID=InsideTrack_Product_10689\" target=\"_blank\" rel=\"noreferrer noopener\">Get started with Microsoft 365 Copilot at your company.<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/deploying-copilot-for-microsoft-365-in-four-chapters\/\">Read our guide for deploying and driving adoption of Microsoft 365 Copilot.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/riding-the-wave-of-agents-washing-over-microsoft-with-good-governance\/\">Discover how we\u2019re tackling Microsoft 365 Copilot governance internally at Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/keeping-our-network-infrastructure-healthy-at-microsoft-with-an-employee-built-ai-agent\/\">Learn how we&#8217;re keeping our network infrastructure healthy at Microsoft with an employee-built AI agent.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/transforming-our-data-culture-with-ai-ready-data\">Check out how the Employee Self-Service Agent is transforming our approach to employee assistance.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/unlocking-deeper-ai-value-at-microsoft-with-microsoft-365-copilot-extensibility\/\">Find out how we\u2019re unlocking deeper AI value at Microsoft with Microsoft 365 Copilot extensibility.<\/a><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/boosting-hr-and-it-services-at-microsoft-with-our-new-employee-self-service-agent-in-microsoft-365-copilot\/\"><\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When we launched Microsoft 365 Copilot in February of 2023, it was a watershed moment in the history of Microsoft. By incorporating next-generation AI into the productivity tools that millions of people depend on every day, a new era of productivity was born. Engage with our experts! Customers or Microsoft account team representatives from Fortune [&hellip;]<\/p>\n","protected":false},"author":130,"featured_media":21743,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":true,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71],"tags":[199,880,89,850,263,827],"coauthors":[644],"class_list":["post-18099","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","tag-ai","tag-microsoft-copilot-studio","tag-digital-transformation","tag-end-user-services-and-support","tag-microsoft-365","tag-microsoft-365-copilot","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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