{"id":20204,"date":"2025-09-11T09:05:00","date_gmt":"2025-09-11T16:05:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=20204"},"modified":"2025-11-13T12:11:18","modified_gmt":"2025-11-13T20:11:18","slug":"reimagining-how-we-collaborate-with-microsoft-teams-and-ai-agents","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/reimagining-how-we-collaborate-with-microsoft-teams-and-ai-agents\/","title":{"rendered":"Reimagining how we collaborate with Microsoft Teams and AI agents"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In 2017, the introduction of Microsoft Teams revolutionized how our employees connected and collaborated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fast forward to 2025, and the employee experience landscape has evolved dramatically, both here at Microsoft and in the world at large.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cOne of the most exciting things about AI is its potential to enhance collaboration across disciplines, product groups, time zones, and even languages. The benefits of these new agentic capabilities have been transformative for Microsoft and our customers.\u201d<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Nathalie-DHers.png\" alt=\"D\u2019Hers in a portrait photo. \" class=\"wp-image-20209\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Nathalie-DHers.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Nathalie-DHers-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Nathalie-DHers-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n<cite>Nathalie D\u2019Hers, corporate vice president, Microsoft Employee Experience<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Teams&nbsp;remains&nbsp;the backbone of enterprise collaboration at Microsoft and for millions of information workers globally. But today,&nbsp;it\u2019s&nbsp;AI-powered agents, intelligent experiences, and integrated tools like Microsoft Loop and Pages that are currently transforming how we work together.&nbsp;<\/p>\n\n\n\n<aside class=\"wp-block-group aside-for-guide has-white-200-background-color has-background has-global-padding is-content-justification-right is-layout-constrained wp-container-core-group-is-layout-60c5958e wp-block-group-is-layout-constrained\" style=\"border-radius:10px;margin-top:var(--wp--preset--spacing--spacing-8);margin-bottom:var(--wp--preset--spacing--spacing-8);padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-298f84b7 wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"132\" height=\"132\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/10\/Engage-with-our-experts_blogs.png\" alt=\"\" class=\"wp-image-20636\" style=\"width:48px\"\/><\/figure>\n\n\n\n<p class=\"has-body-lg-font-size wp-block-paragraph\"><strong>Engage with our experts!<\/strong><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4)\">Customers or Microsoft account team representatives from Fortune 500 companies are welcome to <a href=\"mailto:msitstaff@microsoft.com\">request a virtual engagement<\/a> on this topic with experts from our Microsoft Digital team.<\/p>\n<\/aside>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOne of the most exciting things about AI is its potential to enhance collaboration across disciplines, product groups, time zones, and even languages,\u201d says Nathalie D\u2019Hers, corporate vice president of Microsoft Employee Experience. \u201cThe benefits of these new agentic capabilities have been transformative for Microsoft and our customers.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Microsoft,&nbsp;we\u2019ve&nbsp;embraced a new era of collaboration\u2014one where human intelligence is augmented by AI-powered tools and capabilities that vastly improve our productivity and collaborative possibilities across our company.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Key moments in Microsoft collaboration history<\/h2>\n\n\n\n<div class=\"wp-block-group has-white-200-background-color has-background has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-8b5b82c1 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-12);padding-right:var(--wp--preset--spacing--spacing-12);padding-bottom:var(--wp--preset--spacing--spacing-12);padding-left:var(--wp--preset--spacing--spacing-12)\">\n<div class=\"wp-block-group is-content-justification-left is-layout-flex wp-container-core-group-is-layout-5cf4e579 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"160\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2001.png\" alt=\"\" class=\"wp-image-20218\" style=\"width:195px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2001.png 390w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2001-300x123.png 300w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong>SharePoint<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\">Enterprise content management with document sharing, intranet portals, and workflow automation.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flex wp-container-core-group-is-layout-a3a559bc wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"160\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2011.png\" alt=\"\" class=\"wp-image-20220\" style=\"width:195px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2011.png 390w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2011-300x123.png 300w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-8b4c372c wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong><strong>Office 365<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\">Unified cloud-based productivity and collaboration tools.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;                                                                                                   <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flex wp-container-core-group-is-layout-a3a559bc wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"160\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2017.png\" alt=\"\" class=\"wp-image-20221\" style=\"width:195px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2017.png 390w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2017-300x123.png 300w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong><strong>Microsoft Teams<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\">Centralized collaboration hub integrating chat, meetings, calls, file sharing, and apps.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flex wp-container-core-group-is-layout-a3a559bc wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"160\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2020.png\" alt=\"\" class=\"wp-image-20222\" style=\"width:195px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2020.png 390w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2020-300x123.png 300w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong><strong>Microsoft Viva<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\">Employee experience platform integrating communications, knowledge, learning, and insights.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flex wp-container-core-group-is-layout-a3a559bc wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"160\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2022.png\" alt=\"\" class=\"wp-image-20223\" style=\"width:195px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2022.png 390w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2022-300x123.png 300w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong><strong>Microsoft Loop<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\">Real-time co-authoring across apps with portable components, enhancing fluid collaboration.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flex wp-container-core-group-is-layout-a3a559bc wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"160\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2023.png\" alt=\"\" class=\"wp-image-20224\" style=\"width:195px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2023.png 390w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2023-300x123.png 300w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong><strong>Copilot Studio<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\">Creation of custom AI copilots using low-code tools, integrating with business data and workflows.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flex wp-container-core-group-is-layout-a3a559bc wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"390\" height=\"160\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2024.png\" alt=\"\" class=\"wp-image-20225\" style=\"width:195px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2024.png 390w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/2024-300x123.png 300w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\"><strong><strong>Microsoft 365 Copilot Pages<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-4);margin-bottom:var(--wp--preset--spacing--spacing-4)\">AI-powered content creation and knowledge management within Microsoft 365.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>SharePoint and Microsoft 365 Copilot are the bookends of a collaboration journey that we have been on internally at Microsoft over the last 25 years.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Collaboration in 2025: A new paradigm&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Microsoft, Teams is where we collaborate. But now the spotlight is shifting to different experiences that Teams enables, including AI-powered agents.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201c(Microsoft Teams) is how we stay connected. It\u2019s what brings our people, our content, and workflows together in this age of AI.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Sara-Bush.png\" alt=\"Bush in a portrait photo. \" class=\"wp-image-20210\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Sara-Bush.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Sara-Bush-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Sara-Bush-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n<cite>Sara Bush, principal PM manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Since the pandemic disrupted the world of work beginning in 2020, we\u2019ve had to adjust to the fact that the modern workplace is no longer defined by an employee\u2019s location or time zone.&nbsp;Instead, it\u2019s&nbsp;defined by context, clarity, and connection. Our company\u2019s internal transformation\u2014powered by new agentic capabilities in Teams\u2014reflects this shift:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>AI-powered agents <\/strong><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/transforming-meetings-how-were-using-the-new-microsoft-365-copilot-powered-facilitator-feature-at-microsoft\/\"><strong>like Facilitator<\/strong>&nbsp;<\/a>guide our meetings by managing our agendas and keeping track of time, and by ensuring inclusive participation by nudging quieter participants.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-were-recapping-our-meetings-with-ai-and-microsoft-teams-premium-at-microsoft\/\"><strong>Intelligent Recaps<\/strong>&nbsp;<\/a>integrate seamlessly into Teams, delivering meeting insights that help our employees catch up on what they missed, review key information, and take follow-up actions quickly and effectively.&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Loop components in Teams chats and meetings<\/strong>&nbsp;allow for dynamic brainstorming, insightful decision making, and easy content creation.&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/enabling-real-time-multi-employee-collaboration-at-microsoft-with-copilot-pages\/\"><strong>Microsoft 365 Copilot Pages<\/strong>&nbsp;<\/a>provide a flexible canvas for sharing knowledge, updates, and project status in a visually engaging format.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Teams&nbsp;remains the connective tissue that binds us together even as we have shifted into this new AI-powered world.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s how we stay connected,\u201d says Sara Bush, a principal PM manager in Microsoft Digital, noting that much of our work today is powered by new Microsoft 365 Copilot and other AI capabilities that have been rolled into Teams. \u201cIt\u2019s what brings our people, our content, and workflows together in this age of AI. It continues to&nbsp;redefine how we plan, meet, decide, and drive impact internally here at Microsoft.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Agents in action: Copilot Studio accelerates enterprise AI<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Teams is our cornerstone for collaboration but we use many other tools as well, <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/unlocking-enterprise-ai-extensibility-at-microsoft-with-microsoft-copilot-studio\/\">including Microsoft Copilot Studio<\/a>, our Power Platform-based stage for building, deploying, and managing enterprise level AI agents. These agents have moved beyond simple chatbots\u2014 they\u2019re enabling our employees to rapidly build and deploy&nbsp;intelligent systems that&nbsp;can operate&nbsp;on behalf of individuals, teams, and entire organizations, revolutionizing the way we work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Copilot Studio capabilities include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Custom and autonomous agents<\/strong>&nbsp;that complete tasks, answer questions, and escalate work items based on enterprise data and context.&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Multi-agent orchestration<\/strong>, where agents collaborate across systems. For example, a data agent retrieves insights from Fabric, a Microsoft 365 agent drafts documents, and an Azure AI agent schedules meetings\u2014all orchestrated toward a single successful business outcome.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Agent flows and templates<\/strong>&nbsp;that streamline structured tasks like IT support, recruitment, compliance checks, and contract reviews.&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Governance and security<\/strong>&nbsp;built into the Power Platform admin center, enabling safe deployment and lifecycle management at scale.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft employees have already used Copilot Studio to build agents that automate tasks as disparate as reconciling balance sheets, triaging support tickets, and simulating sales training conversations. These agents are embedded directly into Teams, SharePoint, and Microsoft 365 Copilot Chat\u2014meeting our employees where they work.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Unlocking knowledge with Agent Builder in SharePoint<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To further democratize AI, Microsoft has empowered employees <a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/unlocking-knowledge-through-intelligence-lessons-learned-using-sharepoint-agents-at-microsoft\/\">to build retrieval agents using Agent Builder in SharePoint<\/a>. These agents are designed to surface relevant information from organizational knowledge bases, making them ideal for onboarding, training, and cross-team collaboration.<\/p>\n\n\n\n<div class=\"wp-block-group has-white-200-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-eb0c3eea wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--spacing-20);padding-right:var(--wp--preset--spacing--spacing-20);padding-bottom:var(--wp--preset--spacing--spacing-20);padding-left:var(--wp--preset--spacing--spacing-20)\">\n<p class=\"wp-block-paragraph\"><strong>Choosing which agent to use<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use Agent Builder in SharePoint when you need a lightweight, embedded experience that surfaces answers from SharePoint-hosted content\u2014ideal for quick, site-specific help. Choose Copilot Studio when you need to build more robust, multi-source agents that can orchestrate actions, integrate with external systems, and scale across Teams, Outlook, and other Microsoft 365 surfaces.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">It\u2019s easy to build useful retrieval agents in SharePoint:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Employees use a simple interface to define the scope, sources, and behavior of their agents.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Agents are embedded directly into SharePoint pages or <a href=\"https:\/\/support.microsoft.com\/en-gb\/office\/share-an-agent-from-sharepoint-in-teams-6dcbf7b5-8c13-44e5-a68a-dbd71fb76ad3\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Teams<\/a>, enabling contextual Q&amp;A experiences.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Retrieval agents tap into Microsoft Graph and indexed content to deliver accurate, secure, and timely responses.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p class=\"wp-block-paragraph\">A few ways that teams across Microsoft are using these agents today include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Helping new hires navigate policies, identify mentors and coaches, find information and answers, and accelerate proficiency with apps, tools, and processes.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Providing instant access to process documentation and best practices.<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Enabling self-service support for internal tools and workflows.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">By putting agent creation in the hands of employees, we\u2019re empowering our employees to scale their knowledge access and reduce friction in their everyday work.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI-powered collaboration scenarios across the enterprise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In a complex organization like Microsoft, collaboration takes many forms\u2014and AI is increasingly embedded in each one. Beyond meetings and documents, here are some other common scenarios where AI is enhancing how we work together:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cross-team knowledge discovery:<\/strong> Microsoft 365 Copilot helps our employees find relevant documents, conversations, and experts across silos. We use semantic search and retrieval agents to surface answers to common questions, like &#8220;How can I find a mentor?&#8221; or &#8220;Who has worked on generative AI pilots in the manufacturing sector?&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Change management:<\/strong> We use Copilot to draft adoption plans, to anticipate blockers, help with our localization of resources, to prepare readiness assets, and to evaluate the effectiveness of our campaigns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Communications:<\/strong> AI assists our communications professionals with draft messaging, sentiment analysis, and suggests optimal timing and formats for announcements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>New employee onboarding:<\/strong> AI-powered agents create adaptive onboarding paths for our new employees, answering their real-time questions and recommending mentors and resources based on their goals and activity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer and partner collaboration:<\/strong> Our sellers use Microsoft 365 Copilot for Sales to seamlessly integrate with Dynamics 365 Sales, draft communications, and coordinate their partner engagements across geographies and business units.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Engineering teams: <\/strong>Our product managers&nbsp;and software engineers are using Loop components to co-author specs and track decisions in real time, reducing email churn and version confusion.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Across all disciplineswe\u2019re seeing employees use Copilot Pages to refine AI-generated ideas and help accelerate ideation, creativity, and solution delivery.&nbsp; These scenarios demonstrate how AI is becoming a trusted partner across Microsoft\u2014we\u2019re using it to amplify our human capabilities, reduce friction, and unlock new levels of productivity.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex has-2-columns\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cFor organizations looking to transform their own collaboration culture, the path is clear\u2014embrace AI and empower your people with agentic capabilities, and, at the organizational level, build on an enterprise collaboration platform that scales, like Microsoft Teams.\u201d<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Matt-Hempey.png\" alt=\"Matt Hempey\" class=\"wp-image-20213\" style=\"width:150px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Matt-Hempey.png 500w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Matt-Hempey-300x300.png 300w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/09\/Matt-Hempey-150x150.png 150w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div>\n<\/div>\n<cite>Matt Hempey, partner group product manager, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">The future of collaboration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our agentic journey here in Microsoft Digital, the company\u2019s IT organization, and across Microsoft is ongoing, and our goal is to ensure that our employees\u2014and by extension, the employees of our customer\u2014are the most productive in the world. To enable that vision, we\u2019re working hard to:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\">Integrate and extend AI across Teams and our entire collaboration stack&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Integrate Loop and Pages more deeply into everyday workflows and provide the awareness and training necessary for our employees to incorporate these new tools into their workflows<\/li>\n\n\n\n<li class=\"wp-block-list-item\">Empower employees to build and deploy their own agents with Copilot Studio and SharePoint<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cFor organizations looking to transform their own collaboration culture, the path is clear,\u201d says Matt Hempey, partner group product manager. \u201cEmbrace AI and empower your people with agentic capabilities, and, at the organizational level, build on an enterprise collaboration platform that scales, like Microsoft Teams.\u201d<\/p>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png\" alt=\"\" class=\"wp-image-19493\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Key-takeaways-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Key takeaways<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some tips for transforming collaboration at your organization using Microsoft Teams and our agentic Microsoft tools:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><strong>Teams offers an expansive canvas for driving the future of work.<\/strong> Don\u2019t just use the basic features; explore the many ways that AI and agents can accelerate teamwork and improve outcomes directly within Teams.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>The easiest way to unlock the power of AI is by using Agent Builder in SharePoint.<\/strong> Enable your employees to leverage your enterprise knowledge by training information retrieval agents that can accelerate onboarding, unlock hidden knowledge, and enhance cross-team collaboration.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Copilot Studio is the Microsoft low-code solution for building, deploying, governing, and managing AI agents.<\/strong> Empower your employees with the tools to build their own agents, which they can then use directly within Teams to supercharge enterprise productivity.<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><strong>Generative AI in the enterprise is still new.<\/strong> Give your employees the tools they need to succeed, such as Microsoft 365 Copilot, and support their growth and development by encouraging usage and providing role-based training to accelerate time-to-value.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png\" alt=\"\" class=\"wp-image-19492\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Try-it-out-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Try it out<\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-teams\/download-app?OCID=InsideTrack_Product_10769\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about how Microsoft Teams can transform the way your organization communicates.<\/a>&nbsp;&nbsp;<\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/get-early-access-to-new-features-in-microsoft-teams-a6e387fe-1cad-4f90-ad78-1a311c77b36d?OCID=InsideTrack_Product_10769\" target=\"_blank\" rel=\"noreferrer noopener\">Join the Microsoft Teams public preview program to get early access to the latest features.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png\" alt=\"\" class=\"wp-image-19491\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Related-links-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">Related links<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list\">\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/support.microsoft.com\/en-us\/copilot-teams\" target=\"_blank\" rel=\"noreferrer noopener\">Check out different ways to use Copilot in Teams.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/ai-powered-agents-in-action-how-were-embracing-this-new-agentic-moment-at-microsoft\/\">Learn how we&#8217;re embracing this &#8216;agentic&#8217; moment at Microsoft.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/how-were-recapping-our-meetings-with-ai-and-microsoft-teams-premium-at-microsoft\/\">Read more about the advantages of Intelligent Recaps in Microsoft Teams Premium.<\/a><\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/riding-the-wave-of-agents-washing-over-microsoft-with-good-governance\/\">Explore how we&#8217;re using good governance to ride the wave of agents washing over Microsoft.<\/a> <\/li>\n\n\n\n<li class=\"wp-block-list-item\"><a href=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/transforming-meetings-how-were-using-the-new-microsoft-365-copilot-powered-facilitator-feature-at-microsoft\/\">Discover how we\u2019re transforming meetings at Microsoft with the Facilitator feature in Teams.<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-c0392459 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<figure class=\"wp-block-image alignleft size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"190\" height=\"190\" src=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png\" alt=\"\" class=\"wp-image-19490\" style=\"object-fit:cover;width:75px;height:75px\" srcset=\"https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge.png 190w, https:\/\/www.microsoft.com\/insidetrack\/blog\/uploads\/prod\/2025\/07\/Wed-like-to-hear-from-you-badge-150x150.png 150w\" sizes=\"auto, (max-width: 190px) 100vw, 190px\" \/><\/figure>\n\n\n\n<p class=\"has-body-xl-font-size wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--spacing-24);margin-bottom:0;padding-top:var(--wp--preset--spacing--spacing-24)\">We&#8217;d like to hear from you!<\/p>\n<\/div>\n\n\n\n<ul style=\"margin-top:var(--wp--preset--spacing--spacing-20)\" class=\"wp-block-list is-style-list-no-bullets\">\n<li class=\"wp-block-list-item\"><a href=\"mailto:msitstaff@microsoft.com\">Want more information? Email us and include a link to this story and we\u2019ll get back to you.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In 2017, the introduction of Microsoft Teams revolutionized how our employees connected and collaborated. Fast forward to 2025, and the employee experience landscape has evolved dramatically, both here at Microsoft and in the world at large. Teams&nbsp;remains&nbsp;the backbone of enterprise collaboration at Microsoft and for millions of information workers globally. But today,&nbsp;it\u2019s&nbsp;AI-powered agents, intelligent experiences, [&hellip;]<\/p>\n","protected":false},"author":130,"featured_media":20206,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_hide_featured_on_single":false,"_show_featured_caption_on_single":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[71,1],"tags":[199,868,89,850,852,263,827,114],"coauthors":[644],"class_list":["post-20204","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-uncategorized","tag-ai","tag-ai-deployment-and-adoption","tag-digital-transformation","tag-end-user-services-and-support","tag-it-and-business-operations","tag-microsoft-365","tag-microsoft-365-copilot","tag-microsoft-teams","m-blog-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO 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