{"id":20297,"date":"2026-03-26T09:00:00","date_gmt":"2026-03-26T16:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/insidetrack\/blog\/?p=20297"},"modified":"2026-04-16T14:47:34","modified_gmt":"2026-04-16T21:47:34","slug":"accelerating-transformation-how-were-reshaping-microsoft-with-continuous-improvement-and-ai","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/insidetrack\/blog\/accelerating-transformation-how-were-reshaping-microsoft-with-continuous-improvement-and-ai\/","title":{"rendered":"Accelerating transformation: How we\u2019re reshaping Microsoft with continuous improvement and AI"},"content":{"rendered":"\n

Technology companies are really people companies. In an age of rapidly advancing AI, losing sight of this reality leads to an overemphasis on new tools while neglecting opportunities for the transformational change that AI offers.<\/p>\n\n\n\n

Moving forward, the winners will be the companies that prioritize technological and operational excellence. Microsoft Digital, our company\u2019s IT organization, is seizing this moment by reinventing processes for agentic workflows powered by continuous improvement (CI).<\/p>\n\n\n\n

We believe that AI-powered agents, Microsoft 365 Copilot, and human ambition are the key ingredients for unlocking opportunity across every industry.<\/p>\n\n\n\n

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\u201cContinuous improvement is a natural, formal extension of our culture that applies rigor, structure, and methodology to enacting a growth mindset through understanding waste and opportunities for optimization.\u201d<\/p>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\nDavid Laves, director of business programs, Microsoft Digital<\/cite><\/blockquote>\n\n\n\n

By combining our AI capabilities with continuous improvement, we\u2019re executing initiatives that increase our productivity and improve our performance. We\u2019re forging a new path for how companies operate in the era of AI.<\/p>\n\n\n\n

Welcome to the age of AI-empowered continuous improvement.<\/p>\n\n\n\n

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AI councils at Microsoft<\/strong><\/p>\n\n\n\n

Check out our series on how employee councils are guiding how we use AI here at Microsoft.  <\/p>\n\n\n\n

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  1. Harnessing AI: How a data council is powering our unified data strategy at Microsoft<\/a><\/li>\n\n\n\n
  2. Powering the technical veracity of AI at Microsoft with a Center of Excellence<\/a><\/li>\n\n\n\n
  3. Accelerating transformation: How we\u2019re reshaping Microsoft with continuous improvement and AI<\/a><\/li>\n\n\n\n
  4. Responsible AI: Why it matters and how we\u2019re infusing it into our internal AI projects at Microsoft<\/a><\/li>\n<\/ol>\n<\/div>\n\n\n\n

    Our vision for continuous improvement, turbo-charged by AI<\/h2>\n\n\n\n

    At Microsoft Digital, we\u2019re embracing continuous improvement to unlock greater operational excellence and better employee experiences.<\/p>\n\n\n\n

    “One of the main tenets of our culture at Microsoft is a growth mindset, and that involves experimentation and curiosity,\u201d says David Laves, director of business programs within Microsoft Digital. \u201cContinuous improvement is a natural, formal extension of our culture that applies rigor, structure, and methodology to enacting a growth mindset through understanding waste and opportunities for optimization.\u201d<\/p>\n\n\n\n