Years ago, when David Wescott opened the doors of a small general landscaping business, his focus was on winning his first contracts and getting the company on its feet. Today, that small business has blossomed into two successful entities: Transblue General Contractors and Transblue Facility Management.
As a general contractor, Wescott, now with the aid of his brother Jim, delivers customized landscaping solutions for individual homeowners. On the facility maintenance side, the Wescotts have developed a single point of contact model for their larger customers. “We work with Walmart, Wells Fargo, HomeStreet Bank, Marriott, and other companies to either keep their facilities up and running or help them with problems as they arise,” says Jim Wescott, who has taken up the position of Director of IT at TransBlue. The company’s facility maintenance services include anything from minor repairs to stripping a facility down to the studs and rebuilding it.
Based in Lynnwood, Washington, Transblue employs 20 full-time staff members in roles that range from accounting and account management to sales and marketing. Operating with such a small staff has kept Transblue lean and agile, but with everyone working in isolated positions, data had become siloed. When Jim Wescott arrived at his brother’s company in 2017, he noticed the business lacked a unified data aggregation solution. If anyone left the company, there was a strong chance that their data would leave with them.
If customer data or information regarding the meticulously curated network of Transblue subcontractors fell into the hands of competitors, the results would be disastrous for the company. With this issue in mind, Jim Wescott began to look for a solution, ideally one that would help Transblue tailor engagements to each of its customers’ needs.