A range of hosted apps, services, and business processes run on our cloud infrastructure. Microsoft IT wanted to automate cloud infrastructure management in ways that would ensure consistent, efficient deployment and configuration operations, and would reduce error-prone manual processes. We used Microsoft Azure Resource Manager to create modular, reusable tools—including templates, scripts, and interfaces to manage infrastructure-as-a-service components and streamline processes.
To get a BitLocker recovery key, Microsoft employees were spending up to an hour with Helpdesk. Microsoft IT created a self-service portal that reduced Helpdesk calls—but remote staff couldn’t access it without a corporate network connection. To help our remote employees, we created a companion web app using Azure Active Directory Application Proxy. It extends the portal to any Internet-enabled phone or device. Now all employees can retrieve a single-use BitLocker recovery key in just a few minutes.
The future of IT has shifted from uncertain to a fast-paced technological bonanza. Jim Adams, a Microsoft IT veteran who once side-stepped skills extinction by embracing digital transformation, traveled to Microsoft Ignite to talk with IT professionals about the industry’s shifting landscape and the importance of staying relevant. He wandered the expo hall striking up conversations with IT professsionals from around the world to find out what was on their minds. When it comes to the IT landscape and the future of the industry, what were they excited about? What are they worried about? Adams made his way around to many lunch tables to find out. “It’s the single most authentic way to get to the real opinions and values of our customers,” he said. “By talking to them, and breaking bread with them, you’re demonstrating you’re a colleague, and you understand where they’re coming from—that you feel the same pain.”
Microsoft IT partnered with Microsoft Real Estate and Facilities to develop a cloud-first, mobile-first, data warehouse and reporting solution. We created a data model to effectively represent their business needs and used agile methods to implement the solution. The result is a business intelligence app that provides a complete view of the business, how it is trending, and where improvements can be made to meet future business needs.
Microsoft IT uses Microsoft Azure Key Vault to store and help protect our encryption keys, secrets (like authentication keys and passwords), and certificates. Using the vault improves the security of the infrastructure, apps, and services that we build and operate. It simplifies the protection process for developers, since they can easily locate and manage vault contents across their apps. To promote vault usage, we gave our Azure developers guidance on tasks related to managing Azure Key Vault.
Microsoft IT supports a variety of apps for Global Sales, Marketing, and Operations (GSMO). To make the organization’s app portfolio more efficient, we worked with GSMO to create a telemetry-based solution in Microsoft Azure that helps them understand the end-to-end sales process. The solution uses Application Insights, Azure Data Factory, and Azure Data Lake to collect data across the app portfolio, centralize and analyze it, and give new insights into the sales business.
Engage directly with Microsoft IT subject matter experts and get best practices, insights and answers.