Migrating Exchange email to the cloud in a complex global environment posed many challenges for Microsoft. But we knew that the transition from on-premises Exchange servers to Office 365 and Exchange Online would have many benefits, including remote access to email services, ongoing feature updates, and cost savings. Learn how we evaluated and planned the migration in phases, communicated with teams and stakeholders, and conducted the migration—collecting best practices to share along the way.
At Microsoft, we consistently look to cut costs and incorporate best-of-breed internally developed solutions. But we do license third-party software for some applications. Learn how Microsoft IT developed the infrastructure and processes necessary to effectively manage, control, and use third-party software licenses within our organization, throughout all stages of a software license lifecycle.
Anusha Munjuluri explains why Microsoft IT needed to consolidate and analyze customer feedback about internal business applications. The User Experience Services team created a solution built on Power BI to capture real-time feedback along with data from User Voice, Yammer, and IoT devices. Access to internal business intelligence enabled Microsoft IT to efficiently update internal applications in response to feedback, improving customer satisfaction.
Last year, to handle increasing volumes of complex tax data with quick response, Core Services Engineering (formerly Microsoft IT) built a big data solution for the Finance group using Microsoft Azure HDInsight, Azure Data Factory, and Azure SQL Database. This year, we made changes for more performance gains—along with cost savings from optimizing our HDInsight clusters. We modified the system architecture and—for faster data loading—used Apache Spark in HDInsight. As a result, the Finance team has quicker insights and more efficient processes.
To protect our most critical corporate assets, Microsoft IT creates secure, isolated environments for business groups that manage highly confidential, regulated, or restricted data. We’re taking advantage of services in Windows Server 2016—including shielded virtual machines and Host Guardian Services—to isolate host, storage, computing, and network services, and to separate component administration within each environment.
The revenue reporting platform at Microsoft must be fast, accurate, and reliable, yet handle increasingly complex transaction data. To improve performance while keeping costs flat, Microsoft IT worked with the Azure Customer Advisory Team and upgraded the platform to SQL Server 2016—a step toward moving to Microsoft Azure. We saw immediate performance improvements for critical processes and reporting queries. These gains enable high availability of services and seamless connection to data for faster decisions.