Managing hundreds of millions of dollars in invoices, purchase orders, and patents a year—and supporting the businesses that create them—is a difficult challenge. Microsoft IT and the Corporate, External, and Legal Affairs (CELA) team use Office, Power BI, and SQL Server for effective data management to preserve data quality in documents from a wide range of data sources. Learn how Microsoft IT and CELA created a scalable solution for accessing, reporting, and managing their data from anywhere on any device.
Microsoft constantly strives to improve reliability and availability in its worldwide datacenter network. Microsoft IT developed an innovative defect reduction program that applies ITIL Problem Management and Six Sigma methodologies to datacenter operations and assets for the first time. Internal hosting consumers now use a greatly standardized and simplified environment. Supported by a robust data-driven framework, Microsoft IT professionals strive to eradicate defects in the datacenter and systematically reduce IT infrastructure failures.
Microsoft IT used data-driven engineering to improve discoverability of content and increase customer satisfaction on one of the highest traffic sites on microsoft.com. Data-driven engineering let the team make truly informed decisions and implement frequent changes proactively.
In the past, Microsoft sales professionals had to search through data in 10 or more programs to learn about their customers—which didn’t leave them much time to interact with those customers. See how this has changed, thanks to an application called Customer Insights, developed by Microsoft Global Marketing Operations (GMO) in partnership with Microsoft IT.
Microsoft IT is on a multi-year journey to transform how the company works with BI. This is a major undertaking for any enterprise, requiring changes for people, processes, and technology. Learn about the roadmap we’ve built and the progress we’ve made so far. We also share the lessons learned, best practices, and reference architecture you can leverage to help your organization effect its own transformation.
Microsoft Information Technology (MSIT) worked with the Microsoft Sales, Marketing and Services Group (SMSG) to rapidly develop and deliver Small and Medium Business for Dynamics CRM (SMB CRM), a new management application for sales leads. The application, which is used internally at Microsoft, collects and manages incoming leads from SMB accounts, and routes the leads to telesales call centers.