To help keep Microsoft employees productive and efficient, Microsoft IT looks at broad user experiences that go beyond individual products and services—experiences such as finding information and support, and meeting, collaborating, and communicating with colleagues. To drive improvements to the Microsoft employee experience, we get insights from analyzing data and user feedback across products and services.
Microsoft IT is enhancing user experiences for Microsoft employees—such as finding information and communicating and collaborating with coworkers. Using Azure Data Factory and Azure Data lake, we built a platform to capture instrumentation—which includes data from products and services like Skype for Business and Office 365. We analyze this data, along with user feedback, using data science, machine learning, and algorithms—key phrase extraction, deep semantic similarity, and sentiment analysis—for insights to help people be productive.
When the treasury team at Microsoft wanted to streamline the collection process for revenue transactions, Microsoft IT created a solution built on Microsoft Azure Machine Learning to predict late payments. Using a third-party algorithm, XGBoost, we spotted trends in five years of historical payment data. Aligned with our mission of digital transformation, these insights join data, technology, processes, and people in new ways—helping the collections team to optimize operations by focusing on customers who are likely to pay late.
The revenue reporting platform at Microsoft must be fast, accurate, and reliable, yet handle increasingly complex transaction data. To improve performance while keeping costs flat, Microsoft IT worked with the Azure Customer Advisory Team and upgraded the platform to SQL Server 2016—a step toward moving to Microsoft Azure. We saw immediate performance improvements for critical processes and reporting queries. These gains enable high availability of services and seamless connection to data for faster decisions.
Microsoft is a cloud-first, mobile-first enterprise, and we’re committed to running as much of our business as possible in Azure. To monitor and manage our cloud infrastructure, Microsoft IT is using Operations Management Suite (OMS). It gives our enterprise a high-level view of all our cloud operations. With it, business groups have the freedom to manage and monitor their own apps and infrastructure, and to customize their OMS environment to meet their own requirements and standards.
Microsoft IT manages a high-performance platform for managing customer data—including privacy preferences for services like Windows Live, Xbox, and Office. We knew it would soon be time to retire the aging on-premises hardware infrastructure and migrate the platform to a high-performance environment in Azure. We evaluated the infrastructure and devised a plan—and completed the migration to a scalable, cost-effective cloud solution that exceeded our performance requirements with zero downtime for our services.