Mark Schaefer, director of technical sales in the Microsoft Pacific Northwest Region, talks about how his team has experienced digital transformation—how an integrated toolset built on Dynamics 365 and Azure Cloud Services replaced multiple tools, complex processes, and time-consuming administration. This new set of tools boosted team morale and dramatically increased productivity—transforming the team into efficient, motivated sellers who think about strategy, long-term vision, and customer satisfaction.
At Microsoft, digital transformation touches all parts of our business, including sales. We designed our sales solution as an evolving and streamlined toolset for customer relationship management and business intelligence. Built on Microsoft Dynamics 365 and Azure Cloud Services, it has significantly simplified our processes. What was a regimented and inconsistent system has become an individualized experience that puts customers first, and prioritizes selling time, simplicity, and coaching.
To manage immigration and travel issues for visa-dependent employees, Microsoft created a streamlined solution based on configurable Dynamics 365 features. The solution manages complex immigration workflows, smartly creates and reuses forms and documents, and integrates with 12 partner systems. It helps the immigration team optimize its processes and lets our employees spend more time on their important strategic work.
The workforce at Microsoft is incredibly diverse and includes more than 16,000 employees who come from different countries—all require work authorization to live and work in the United States. To help manage the complex immigration and travel issues for these employees and their dependents, we created a solution with configurable Dynamics 365 features. Learn how it helps simplify complex immigration workflows, creates and reuses forms, and integrates with partner systems.
Creating a development culture that meets business goals and fulfills customer needs can be difficult in an ever-changing marketplace. Microsoft combined development teams and modern engineering practices to co-develop a product that could both be sold to customers and meet the internal business needs of Microsoft. Co-development practices created new ways to share business knowledge and drive digital transformation within the organization, which led to a more useful and full-featured product.
When managing advertising agreements became complex and error-prone, Microsoft IT turned to Microsoft Dynamics 365 to create a contract life cycle solution. The system streamlined contract creation, approval, and management—and moved Dynamics 365 beyond customer relationship management. It integrates with external systems like SAP and DocuSign to automate, digitize, and simplify contracts and transactions. The system set the standard for hybrid cloud configurations at Microsoft.