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Chau, Hoyer, Nilsson, and Hayes pose for a screenshot during a Microsoft Teams meeting.

Jul 7, 2020

Transforming 70 million calls at Microsoft with Microsoft Azure

Microsoft’s call center was calling out for some major updates. Originally designed over 20 years ago, the call center had grown into a complex patchwork of different systems handling over 73 million calls a year. The result was a global network made up of over 20 separate phone systems, over 1,600 different customer-facing phone numbers,...