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Enda Sullivan and Blake Barrow sit on a couch in a Microsoft common area talking to each other.

May 2, 2019

Microsoft internal SAP workload gets a telemetry boost with Azure

For the first time, Microsoft has end-to-end visibility into the millions of business processes that it runs through SAP every day. Microsoft is using a new suite of Microsoft Azure telemetry tools to gain insight into how to better manage expense reports, time away reporting, purchase order creation, and similar business processes that get routed...

Abu Kabir sits on a couch in an open space near his office at Microsoft.

Mar 18, 2019

Helping the helpers: How Microsoft is reinventing its Helpdesk

The questions from customers who want to know how Microsoft runs its Helpdesk have changed for Abu Kabir. They used to be: How do you support new releases? What is your process for escalations? How do you manage your SLA’s? Now they’re asking one main question: How are you digitally transforming your helpdesk at Microsoft?...

Dana Baxter sits on a couch as she poses for a portrait photo.

Mar 6, 2019

Changing of the guard: How Microsoft moved from SCOM to Azure Monitor

It was time to say goodbye to Microsoft’s internal instance of System Center Operations Manager (SCOM), and it was Dana Baxter who got the nod to lead the effort. “At Microsoft, we want to move to native Azure services,” says Baxter, a senior service engineer in Microsoft Core Services Engineering and Operations (CSEO). Baxter’s team...

All posts by Seth Malcolm

Jan 24, 2019

Solving the IP address predicament with IPv6

Veronika McKillop and network engineers like her need to solve a big problem with an even bigger solution. You see, the internet is running out of addresses, and it’s happening much faster than most people realize. The fix for this problem is well known—Microsoft and other companies in the networking sector need to move from...

Nov 14, 2018

How Biztalk meets Azure Logic Apps in the world of integration

Divya Swarnkar is a senior program manager in the integration platforms team inside Core Services Engineering and Operations (CSEO). Part of her responsibility is ensuring that business transactions between Microsoft and its partners via Integration platforms are secure, transparent and friction-less. Electronic Data Interchange (EDI) messages and integration services form the core of how businesses...

Oct 10, 2018

DevOps is sending engineering practices up in smoke

When it comes to modernizing how software engineers write their code, sometimes you just have to light things on fire. Just ask James Gagnon. He’ll tell you that good engineering teams at Microsoft and in Core Services Engineering and Operations (CSEO) are driving towards using DevOps to do their work, and with good reason. “DevOps...

Jan 30, 2017

Making the leap to the cloud

The cloud is full of potential – it makes your company more agile, efficient, and promises cost savings – so why does it seem so hard to get there? At Microsoft, we manage more than 1,800 line of business applications that support our business functions and internal organizations across the globe. And just like yours,...