Jul 7, 2020   |   Colin Mitchell

Transforming 70 million calls at Microsoft with Microsoft Azure

Microsoft’s call center was calling out for some major updates. Originally designed over 20 years ago, the call center had grown into a complex patchwork of different systems handling over 73 million calls a year. The result was a global network made up of over 20 separate phone systems, over 1,600 different customer-facing phone numbers,...

May 18, 2020   |   Rob Boone

Injecting intelligence into Microsoft’s internal network with Microsoft Azure

Microsoft is on its way to a self-healing global network. Several teams within Microsoft Core Services Engineering and Operations (CSEO), the company’s IT and Operations division, have joined forces to use a “network as code” approach to modernize Microsoft’s vast global network of 17,000 devices. Network as code is a subset of “infrastructure as code.”...

Mar 23, 2020   |   Lukas Velush

Running on VPN: How Microsoft is keeping its remote workforce connected

When Microsoft began preparing for its employees to work remotely in response to COVID-19, it was the job of Ludo Hauduc, corporate vice president of Core Platform Engineering in Microsoft Core Services Engineering and Operations (CSEO), and his team to make sure that the company’s internal network would hold up. They were cautiously optimistic—the team...

Feb 27, 2020   |   Lukas Velush

How ‘born in the cloud’ thinking is fueling Microsoft’s transformation

Microsoft wasn’t born in the cloud, but soon you won’t be able to tell. Now that it has finished “lifting and shifting” its massive internal workload to Microsoft Azure, the company is rethinking everything. “We’re rearchitecting all of our applications so that they work natively on Azure,” says Ludovic Hauduc, corporate vice president of Core...

Jan 7, 2020   |   Rob Boone

How retooling invoice processing is fueling transformation inside Microsoft

Until recently, processing incoming invoices at Microsoft was a patchwork, largely manual process, owing to the 20-year-old architecture and business processes on which the invoicing system was built. The existing Microsoft Invoice platform allowed only manual invoice submission. External suppliers and internal users in Microsoft’s Accounts Payable (AP) Operations team could either email a scanned...

Nov 19, 2019   |   Aleenah Ansari

Lessons Microsoft learned shifting its SAP environment to Azure

Microsoft expected that it would save money and time when it moved its 50-terabyte SAP workload to the cloud using Microsoft Azure. It just wasn’t sure how much. Two years later, the savings from running 600 virtual machines worth of work on Azure are stacking up. Operational costs have dropped by 18 percent. Thanks to...

Oct 29, 2019   |   Pete Apple

Microsoft uses a scream test to silence its unused servers

Don’t be alarmed if I scream—it’ll be for a good reason! I talked previously about our efforts here in Microsoft Core Services Engineering and Operations (CSEO) to inventory our internal-to-Microsoft on premises environments to determine application relationships (Azure mapping: the journey to the cloud begins with good cartography) as well as look at performance info...

Oct 16, 2019   |   Lukas Velush

How Microsoft used SQL Azure and Azure Service Fabric to rebuild a key internal app

When Raja Narayan took over supporting the Payee Management Application that Microsoft Finance uses to onboard new suppliers and partners, the experience was broken. “Our application’s infrastructure was on-premises,” Narayan says. “It was a big, old-school architecture monolith and, although we had database-based logging in place, there was no alerting setup at any level. Bugs...

Oct 2, 2019   |   Lukas Velush

Shepherding how Microsoft employees use Microsoft Azure

Microsoft employees are inventive when it comes to exploring what they can do with Microsoft Azure. The last thing Vazjier Rosario wants to do is stifle that creativity. “I think of it as providing guardrails,” says Rosario, who leads a new Microsoft Core Services Engineering and Operations (CSEO) Cloud Governance team that guides Microsoft employees...

Sep 16, 2019   |   Lukas Velush

Retooling how Microsoft sellers sell the company

Selling Microsoft hasn’t been easy. Just ask the 25,000 people who pitch the complex array of products and services that the company sells to customers across the globe. Those sellers used to wade through more than 30 homegrown applications to get their jobs done, often spending more time filling out forms and cross referencing tools...