Aug 13, 2019   |   Lukas Velush

Tackling environmental sustainability from the inside out at Microsoft

Microsoft operates 100 percent carbon neutral. It also levies an internal carbon tax on its own business units to help pay for climate change and environmental sustainability initiatives, including giving technology grants to environmental projects outside of Microsoft. Both are part of being a good steward of the environment, says Elizabeth Willmott, carbon program manager...

May 30, 2019   |   Lukas Velush

How an internal cloud migration is boosting Microsoft Azure

When Microsoft set out to move its massive internal workload of 60,000 on-premises servers to the cloud and to shutter its handful of sprawling datacenters, there was just one order from company leaders looking to go all-in on Microsoft Azure—do it quickly. However, it was 2014, still the early days of moving large, deeply rooted...

Apr 25, 2019   |   Lukas Velush

How one Microsoft leader sparked an engineering team's transformation

When Sahil Garg set out to overhaul how Microsoft delivers procurement and payment solutions to employees and external suppliers, he had to do one important thing first—he had to get the people onboard. He needed the software engineers to work differently, to say “yes” and take a risk. He needed the support of his leadership...

Mar 6, 2019   |   Seth Malcolm

Changing of the guard: How Microsoft moved from SCOM to Azure Monitor

It was time to say goodbye to Microsoft’s internal instance of System Center Operations Manager (SCOM), and it was Dana Baxter who got the nod to lead the effort. “At Microsoft, we want to move to native Azure services,” says Baxter, a senior service engineer in Microsoft Core Services Engineering and Operations (CSEO). Baxter’s team...

Feb 19, 2019   |   Lukas Velush

Microsoft Teams keeps employees connected during epic snow event  

For Microsoft, the best part of the epic snowstorms that hammered its headquarters for nine straight days is that the collaboration technology that employees used to work from home was as seamless as if they were still in the office. While the 50,000 employees who live in Redmond, Washington were blocked in by roughly two feet of snow that fell from February 4th-12th, the Microsoft Teams platform they used to work from home didn’t flinch despite taking on a much heavier...

Feb 14, 2019   |   Lukas Velush

Rethinking how Microsoft employees get to work

The goal at Microsoft is ambitious—to get most company employees to stop driving to work by themselves. “Our vision is that by 2023, fewer than one in two employees travelling to Microsoft will drive alone,” says Elisabeth Kaczmarek, a senior logistics manager for Microsoft Real Estate and Facilities (RE&F). “We want to make it easier...

Feb 6, 2019   |   Lukas Velush

Opening the door to a new first impression at Microsoft

You learn a lot about someone when you pass through their front door. Microsoft is no different. The company is retooling the experience visitors have when they walk into Microsoft’s many front doors—the company has more than 770 buildings around the world, including more than 100 at its headquarters in Redmond, Washington. “Each building has...

Oct 19, 2018   |   Pete Apple

Know how you’re using IT

In my last post, I talked about a gap in inventory of our own on-premises resources which made it tougher to move to the cloud. Once we worked through the data gaps and mapped out how systems were interconnected, we were ready to go, right? Well, we might have underestimated our preparation just a little...

Aug 20, 2018   |   Mary Segesta

Azure and SAP: driving digital transformation at Microsoft

Mike Taylor wants to know how well you know your SAP landscape. With technology moving as rapidly as it does, Taylor explains, knowing it well can mean the difference between a successful digital transformation and one filled with obstacles. “Setting up your business infrastructure is vitally important to the success of any company and will...

Jul 19, 2018   |   Lukas Velush

Electric duo tapping the power of blockchain inside of Microsoft

The curiosity and frustration of Jagannathan Venkatesan and Rohit Amberker played a key role in Microsoft recently announcing that it will be using blockchain to manage the royalty lifecycle of video game payments. Venkatesan, who works in Microsoft Core Services Engineering and Operations (CSEO), and Amberker, who works in Microsoft Finance, are the key players...

Jun 4, 2018   |   Brooks Teevan

Learning to Listen: OneFinance Improves Customer Service with Microsoft LUIS Tool

Bonnie Cowan, director of finance at OneFinance, a global Microsoft partner for financial transactions, had a problem: 1 million support tickets flooded her team’s resources each year. Handling simple queries such as cancel an order and find the status of an order left operators little time to provide individualized attention to more challenging customer requests....