Jan 16, 2019   |   Idunn Wolfe

Taking the sting out of traveling for Microsoft employees with a bot

When Microsoft employees fly around the world for work, they do so to create a human connection. Now those valuable face-to-face meetings are a bit easier, thanks to a non-human source—a bot. The Microsoft Business Travel Letter Tool is a recently launched internal bot that makes the tedious process of filling out travel forms much...

Aug 30, 2017   |   Lukas Velush

Stoking the fires of transformation on the Microsoft help desk with a bot

A bot could help. This was the realization Lydie Toupin-Mulvihill had while listening to her executive stakeholder call on her and all Microsoft Core Services Engineering (CSE) rank and file to focus on the “end user experience” employees have when they ask for help. And best of all, her CSE colleagues had already built a...