Jul 22, 2021   |   Josh Krenz

Meet ERICA, the Microsoft Teams bot helping Microsoft work faster

There’s a new Microsoft Teams bot on the block. Specifically, it’s Microsoft Teams audit digitization assistant named ERICA, or Enterprise Risk Investigation Compliance and Audit. Thanks to ERICA’s easy-to-use interface and automated features, Microsoft’s Internal Audit team can quickly access accurate information from a single place. “ERICA streamlines how we access information,” says Jose De...

Jul 6, 2021   |   Aleenah Ansari

Driving inclusive and effective meetings at Microsoft with Microsoft Teams

Editor’s note: We’ve republished this blog with a new companion video.  At her core, Susan Sims is a relationship builder. In her work as a senior program manager on the Portfolio Integration team, she has prioritized running inclusive and effective meetings. This is made much more challenging because of how COVID-19 has turned every interaction,...

Jun 30, 2021   |   Cody Bay

Boosting internal audits at Microsoft with audit digitization, machine learning

Imagine sifting through hundreds of photos of cupcakes to find two images of the same cupcake taken in the same place at the same time, within minutes. That’s one of the ways that Microsoft’s Audit, Risk, and Compliance (ARC) team made sure that the invoices the company is paying are accurate and legitimate—and it’s now...

Jun 24, 2021   |   Douglas Gantenbein

Rethinking Microsoft employee support with Microsoft Azure

Microsoft has a new support platform for company employees, especially new hires and employees who take new jobs at the company. Whether developers, salespeople, or marketers, Microsoft employees use a huge number of sophisticated digital tools. Now a team from Microsoft Digital, the organization that powers, protects, and transforms Microsoft, has made it easier for...

Jun 22, 2021   |   Aleenah Ansari

How software developers get feedback at Microsoft

As a software architect, Raja Narayan has one guiding principle that’s inspired by the words of Eleanor Roosevelt: Learn from the mistakes of others. It also helps to have a community forum where software developers get feedback at Microsoft. “Every development team has their own process for software development, but I wanted to create a...

Jun 15, 2021   |   Douglas Gantenbein

Moving Microsoft’s financial reporting processes to Microsoft Azure

Managing Microsoft’s financial reporting processes is a formidable task. Although Microsoft had a reliable system in place, fresh thinking was needed to respond to increasing complexity and much higher volumes of financial data. In short, the company needed to rethink how it automates its financial reporting. Our goal was to modernize our financial reporting processes...

May 25, 2021   |   Josh Krenz

Why Microsoft is using Azure DevOps for managing VAT changes

In response to economic distress posed by COVID-19, countries around the world have updated their value-added tax (VAT) rates to ease the burden on their citizens. The high volume and accelerated rate of changes required a much faster and more efficient response than ever before. Fortunately, Microsoft Digital was able to use a familiar solution...

May 19, 2021   |   Cody Bay

Powering Microsoft smart buildings with Microsoft Azure Digital Twins

Editor’s note: We’ve republished this blog with a new companion video. If Microsoft smart buildings had brains, what would they do with them? Maybe they would perfectly heat and cool themselves, sending energy to the right places at the right times. Maybe they would greet visitors and help them find their way, boosting their productivity...

May 18, 2021   |   Josh Krenz

Decommissioning Skype for Business internally at Microsoft

It’s been a long journey, but decommissioning Skype for Business on premises across Microsoft is complete. Almost. Just a few more special lines of business to go, and then all of Microsoft will be able to benefit from the better performance and collaboration capabilities found in Microsoft Teams. “A lot of customers think we’ve completed...

May 6, 2021   |   Serah Delaini

Rebooting internal app support at Microsoft with Dynamics 365

Internal app support for Microsoft Finance had to be simplified. The experience employees, vendors, and partners had each time they sought help with one of the company’s many internal finance processes was too complex and fragmented. App users continually requested advanced support and custom reports. That’s where Rajiv Maheshwari and Kris Jolma come in. They...