Apr 25, 2019   |   Lukas Velush

How one Microsoft leader sparked an engineering team's transformation

When Sahil Garg set out to overhaul how Microsoft delivers procurement and payment solutions to employees and external suppliers, he had to do one important thing first—he had to get the people onboard. He needed the software engineers to work differently, to say “yes” and take a risk. He needed the support of his leadership...

Mar 18, 2019   |   Seth Malcolm

Helping the helpers: How Microsoft is reinventing its Helpdesk

The questions from customers who want to know how Microsoft runs its Helpdesk have changed for Abu Kabir. They used to be: How do you support new releases? What is your process for escalations? How do you manage your SLA’s? Now they’re asking one main question: How are you digitally transforming your helpdesk at Microsoft?...

Aug 20, 2018   |   Mary Segesta

Azure and SAP: driving digital transformation at Microsoft

Mike Taylor wants to know how well you know your SAP landscape. With technology moving as rapidly as it does, Taylor explains, knowing it well can mean the difference between a successful digital transformation and one filled with obstacles. “Setting up your business infrastructure is vitally important to the success of any company and will...

Jun 6, 2018   |   Miri Rodriguez

Falcon: Zeroing in on our assets

In the first episode of this three-part mini video series, Samuel Trim, senior security engineer, and Patricia Donnellan, senior security program manager in Microsoft Core Services Engineering and Operations (CSEO), introduced us to Falcon: the Microsoft AI spirit animal that is helping detect and protect enterprise assets. This second episode takes a deeper dive into...

May 31, 2018   |   Miri Rodriguez

Showcase Spotlight: Tatiana Teppoeva

Meet the woman who can “take an ocean of data and make sense of it.” Teppoeva immigrated from Russia into the U.S. twelve years ago and joined Microsoft as research manager a few years after that, eventually becoming a data scientist. Teppoeva is armed with AI and machine learning (ML) and is always on the...