Mar 18, 2019   |   Seth Malcolm

Helping the helpers: How Microsoft is reinventing its Helpdesk

The questions from customers who want to know how Microsoft runs its Helpdesk have changed for Abu Kabir. They used to be: How do you support new releases? What is your process for escalations? How do you manage your SLA’s? Now they’re asking one main question: How are you digitally transforming your helpdesk at Microsoft?...

Oct 1, 2018   |   Aleenah Ansari

When mom’s ‘lift you up’ message carries you

Editor’s note: You can’t be what you can’t see. For people of color and other underrepresented minorities, seeing someone who looks like you can make you feel like you have the ability to create change at companies like Microsoft. This story is part of an ongoing series about women of color and underrepresented minorities working...

Sep 20, 2018   |   Aleenah Ansari

When the power of a story inspires a personal transformation

Editor’s note: You can’t be what you can’t see. For people of color and other underrepresented minorities, seeing someone who looks like you can make you feel like you have the ability to create change at companies like Microsoft. This story is part of an ongoing series about women of color and underrepresented minorities working...

Sep 13, 2018   |   Chad Dellinger

Let your transformation be guided by your sheepherders

To digitally transform your company, you need people who can tend to your efforts in just the right way—leaders who can nurture and nudge, who are good at getting everyone moving in the same direction. You need sheepherders. First a bit of a detour. When it comes to sharing how we in Core Services Engineering...

Aug 20, 2018   |   Mary Segesta

Azure and SAP: driving digital transformation at Microsoft

Mike Taylor wants to know how well you know your SAP landscape. With technology moving as rapidly as it does, Taylor explains, knowing it well can mean the difference between a successful digital transformation and one filled with obstacles. “Setting up your business infrastructure is vitally important to the success of any company and will...

Aug 16, 2018   |   Lukas Velush

Microsoft HR leader: IT pivotal to driving culture change

It’s no secret we’re living in a time of transformation. The digital era is creating work environments and styles like we’ve never seen before—everything is moving faster than ever. To stay current and competitive, organizations of all types and sizes have to flex to meet the needs of their employee base in terms of when,...

Jun 13, 2018   |   Lukas Velush

Meet the service engineer who can’t help but run toward fire

Cory Delamarter runs toward flames. He can’t help himself—he must be where the action is. He’ll help put the fire out, but really, he’s trying to figure out better ways to extinguish the flames. At Microsoft, Delamarter helps the company become better at responding to fires. “The pragmatist waits until the exact moment you have...

Jun 6, 2018   |   Miri Rodriguez

Falcon: Zeroing in on our assets

In the first episode of this three-part mini video series, Samuel Trim, senior security engineer, and Patricia Donnellan, senior security program manager in Microsoft Core Services Engineering and Operations (CSEO), introduced us to Falcon: the Microsoft AI spirit animal that is helping detect and protect enterprise assets. This second episode takes a deeper dive into...

May 31, 2018   |   Miri Rodriguez

Showcase Spotlight: Tatiana Teppoeva

Meet the woman who can “take an ocean of data and make sense of it.” Teppoeva immigrated from Russia into the U.S. twelve years ago and joined Microsoft as research manager a few years after that, eventually becoming a data scientist. Teppoeva is armed with AI and machine learning (ML) and is always on the...