Mar 28, 2019   |   Idunn Wolfe

Immigration tool removes hurdles for Microsoft employees

Getting a work visa in the United States is slow, confusing, and leaves many worried that they could be deported. Two years ago, the IT and legal teams from Microsoft joined forces to completely overhaul the work visa process. They did it to add simplicity and to make it less stressful. Microsoft Core Services Engineering...

Jun 4, 2018   |   Brooks Teevan

Learning to Listen: OneFinance Improves Customer Service with Microsoft LUIS Tool

Bonnie Cowan, director of finance at OneFinance, a global Microsoft partner for financial transactions, had a problem: 1 million support tickets flooded her team’s resources each year. Handling simple queries such as cancel an order and find the status of an order left operators little time to provide individualized attention to more challenging customer requests....

Jan 18, 2018   |   Lukas Velush

Solving a human resources puzzle with Dynamics 365

When the market doesn’t offer the tool you need, build it yourself. That’s the way Jay Clem views the world. He leads the Microsoft Human Resources IT team, and his team just helped the Dynamics 365 product team build a new feature that Microsoft Human Resources needed and will soon use. “We have a really...

Oct 12, 2017   |   Lukas Velush

Using tech to ease the fear of unexpected US travel ban

When President Donald Trump announced that people from some countries would be banned from travelling to the United States, many Microsoft employees began to worry, even panic. The company has many thousands of visa-dependent employees working in the United States, and though only a few are from the six countries that Trump called out in...

Jul 27, 2017   |   Lukas Velush

Sales insights only as good as the data that feeds them

When it comes time to give feedback, Jon Leiter isn’t shy. Leiter is an Account Team Unit sales director at Microsoft, one of 25,000 who pitch the company’s products and services to enterprises around the world. It wasn’t long ago that the tools he used to get his job done didn’t work very well. Sellers...

Jun 28, 2017   |   Lukas Velush

Taming the turbulence: Bumpy Microsoft sales process hits smooth air

Selling is all about face-to-face time with customers. You woo them, you bond with them, you talk straight with them, you cajole them, all in hopes of convincing them to buy into you and your platform. Microsoft is no different. Roughly half of the $85 billion the company makes each year rolls in when its...