Jun 26, 2018   |   Lukas Velush

Brain-friendly employee feedback turning the tide at Microsoft

As much as we might say we’re open to feedback from our peers, human nature can make it hard to have an open mind when it comes our way—it can feel too much like a threat. In fact, neuroscience shows our brain reacts to the term “feedback” in a way that often shuts down our...

Jun 13, 2018   |   Lukas Velush

Meet the service engineer who can’t help but run toward fire

Cory Delamarter runs toward flames. He can’t help himself—he must be where the action is. He’ll help put the fire out, but really, he’s trying to figure out better ways to extinguish the flames. At Microsoft, Delamarter helps the company become better at responding to fires. “The pragmatist waits until the exact moment you have...