Feb 14, 2019   |   Lukas Velush

Rethinking how Microsoft employees get to work

The goal at Microsoft is ambitious—to get most company employees to stop driving to work by themselves. “Our vision is that by 2023, fewer than one in two employees travelling to Microsoft will drive alone,” says Elisabeth Kaczmarek, a senior logistics manager for Microsoft Real Estate and Facilities (RE&F). “We want to make it easier...

Jun 4, 2018   |   Brooks Teevan

Learning to Listen: OneFinance Improves Customer Service with Microsoft LUIS Tool

Bonnie Cowan, director of finance at OneFinance, a global Microsoft partner for financial transactions, had a problem: 1 million support tickets flooded her team’s resources each year. Handling simple queries such as cancel an order and find the status of an order left operators little time to provide individualized attention to more challenging customer requests....

Oct 30, 2017   |   Justin Giammona

How Microsoft is securing IoT

In our last blog, Carmichael Patton talked about the cloud-connected client and our approach here at Microsoft to protect data that has now moved outside what he metaphorically referred to as “the enterprise security castle”. I have to agree with Carmichael. No one ever foresaw the power and revolution cloud computing would bring to our...

May 3, 2017   |   Pankaj Arora

Innovating with the next generation of IT

We’re in an era of tremendous change and an innovation renaissance.  Numerous trends are coalescing, resulting in bigger opportunities and smaller barriers.  I lead an innovation group at Microsoft focused on incubating new technology trends and bringing them to life in the enterprise—giving us a view from the driver’s seat.  In the past, we shared...

Jan 31, 2017   |   Pankaj Arora

Digital transformation through Smart Buildings

We’re on a journey of digital transformation. Every company is becoming a software company. According to the World Economic Forum, civilization is entering a fourth industrial revolution built around cyber-physical systems. Physical, digital, and even biological realities are staring to merge. For CIOs and IT organizations, this presents an opportunity to apply new technologies in...