May 6, 2021   |   Serah Delaini

Rebooting internal app support at Microsoft with Dynamics 365

Internal app support for Microsoft Finance had to be simplified. The experience employees, vendors, and partners had each time they sought help with one of the company’s many internal finance processes was too complex and fragmented. App users continually requested advanced support and custom reports. That’s where Rajiv Maheshwari and Kris Jolma come in. They...

Mar 11, 2021   |   Cody Bay

Incentives for buying Microsoft devices boosted by automation

The team at Microsoft that hands out incentives for buying Microsoft devices wonders if there can be too much of a good thing. Microsoft’s Incentive Claims Management team had a problem—the program it uses to set pricing deals for distributors who sell Surfaces and other Microsoft hardware devices had outgrown its tools. Rather than put...

Feb 19, 2021   |   Cody Bay

Procurement automation enables Microsoft to outfit employee home offices

Thanks to a procurement automation effort being underway at Microsoft when the COVID-19 hit, the company was able to smoothly supply its employees with the equipment they needed to suddenly outfit their home offices. Microsoft responded to a companywide work-from-home order to quickly build out a work from home buying program that could provide device...

Jan 4, 2021   |   Cody Bay

Microsoft Azure sellers gain a data edge with the Microsoft Power Platform

Data is great to have, but it’s only as good as our ability to digest it. Alex Thiede, digital transformation lead for Microsoft in Western Europe and a former Microsoft Azure field seller based in Vienna, set out to talk to other Microsoft Azure sellers to discover how to help them serve their clients better....

Dec 18, 2020   |   Aleenah Ansari

Meet the Microsoft team bringing human connection back to retail sales

The conversation was so human. Chelsea Cox, a Microsoft retail store associate, remembers chatting with a couple looking for a laptop that would last through grad school. She helped them weigh the pros and cons of a few different Microsoft devices based on their processing power and storage needs. The best part? The conversation happened...

Nov 19, 2020   |   Cody Bay

How an internal consulting service is helping Microsoft transform from the inside out

Microsoft’s Mike Borth doesn’t mind looking for things, but he thinks there might be better uses of his time. Borth oversees a global team supporting field marketing operations. It’s his responsibility as a business and operations manager to look after the budget, supplier relationships, and other operational aspects of the Microsoft Field Marketing team in...

Sep 2, 2020   |   Aleenah Ansari

Managing speaking engagements at Microsoft with the Microsoft Power Platform

What do customers and internal teams want to learn when it comes to Cloud + AI at Microsoft? In a word, everything. “Cloud + AI at Microsoft encompasses everything from cloud infrastructure and developer tools to business applications and Microsoft HoloLens,” says Tahira Al-Faham, a business manager in Microsoft Cloud + AI who manages speaking...