Microsoft training and certification help

Have questions about Microsoft training and certification products? We offer several helpful ways for you to get the answers you need. Browse through our Frequently Asked Questions (FAQ) menus or follow the links provided to find more information, services and customer service experts.

For help with general learning questions about Microsoft training, online courses, training and certification products, and more, please contact your Microsoft Regional Service Centre.

Contact information

Area of support

Contact information

Microsoft Certification Program (MCP)

Telephone: (800) 636-7544
Monday through Friday: 6:30 A.M.‒5:30 P.M. Pacific Time

Email: MCPHelp@microsoft.com
Response within two business days

Fax: (661) 793-6555

Microsoft Certified Trainer (MCT) program
(including e-learning access codes for MCTs in North America)

Telephone: (888) 456-7077
Monday through Friday: 6:30 A.M.‒5:30 P.M. Pacific Time

Email: MCT@microsoft.com

Response within two business days

Microsoft E-Reference Library

Telephone: (800) 636-7544
Monday through Friday: 6:30 A.M.‒5:30 P.M. Pacific Time

Email: e-learn@microsoft.com
Response within two business days

Microsoft Dynamics

Telephone: (800) 456-0025
Monday to Friday: 8:00 A.M.‒6:00 P.M. Central Time

Telephone: (800) 456-0025
Monday to Friday: 8:00 A.M.‒6:00 P.M. Central Time
Email
(certification and training inquiries):
mbs-cert@microsoft.com
Response within two business days

Official Microsoft training and certification products
(available to Microsoft Partner Network (MPN) members, MPN members with the certification competency, IT Academy members and MCTs only)

Telephone: (855) 507-6283
Monday to Friday: 04:30 A.M.‒5:00 P.M. Pacific Time
Email: nacourseware@arvato.com
Response within two business days

Hours of operation

Telephone

Email

Monday to Friday
9:00‒18:00 (9:00 A.M‒6:00 P.M.)
Local time in country or region

Choose a supported language, and fill out an email support form:

Response within two business days

Telephone contact information

Contact the Microsoft Regional Service Centre for Latin America. From the following list, identify the phone number for your country or region.

Country or region

Telephone

Anguilla

866-993-9330 Press 2 (Commercial) and then 4 (Programs)

Antigua and Barbuda

866-993-9303 Press 2 (Commercial) and then 4 (Programs)

Argentina

0800-222-9467 Presione 2 (Empresas) y después 4 (Programas)
011-5776-1000

Aruba

305-418-9136 Press 2 (Commercial) and then 4 (Programs)

The Bahamas

800-389-0489 Press 2 (Commercial) and then 4 (Programs)

Barbados

866-993-9304 Press 2 (Commercial) and then 4 (Programs)

Belize

815 – Pin 3140 Press 2 (Commercial) and then 4 (Programs)

Bermuda

866-993-9305 Press 2 (Commercial) and then 4 (Programs)

Bolivia

800-100-714 Presione 2 (Empresas) y después 4 (Programas)

Brazil

0-800-761-7454 Digite 2 (Empresas) e depois 4 (Programs)
11-4706-0900 Digite 2 (Empresas) e depois 4 (Programs)

Cayman Islands

866-993-9308 Press 2 (Commercial) and then 4 (Programs)

Chile

800-202-011 Presione 2 (Empresas) y después 4 (Programas)

Colombia

1800-093-1234 Presione 2 (Empresas) y después 4 (Programas)
5870300

Costa Rica

0800-016-1034 Presione 2 (Empresas) y después 4 (Programas)

Dominica

866-993-9309 Press 2 (Commercial) and then 4 (Programs)

Dominican Republic

1-800-751-3455 Presione 2 (Empresas) y después 4 (Programas)

Ecuador

1800-010-288 Presione 2 (Empresas) y después 4 (Programas)

El Salvador

800-6676 Presione 2 (Empresas) y después 4 (Programas)

Falkland Islands (Islas Malvinas)

305-418-9137 Press 2 (Commercial) and then 4 (Programs)

French Guiana

805 51 01 01 Press 2 (Commercial) and then 4 (Programs)

Grenada

866-993-0313 Press 2 (Commercial) and then 4 (Programs)

Guadeloupe

805 51 01 03 Press 2 (Commercial) and then 4 (Programs)

Guatemala

1800-300-0069 Presione 2 (Empresas) y después 4 (Programas)

Guyana

305-418-9138 Press 2 (Commercial) and then 4 (Programs)

Haiti

193 – Pin 3140 Press 2 (Commercial) and then 4 (Programs)

Honduras

800-2791-9298 Presione 2 (Empresas) y después 4 (Programas)

Jamaica

866-993-9302 Press 2 (Commercial) and then 4 (Programs)

Martinique

805 51 01 05 Press 2 (Commercial) and then 4 (Programs)

Mexico

01-800-123-3353 Presione 2 (Empresas) y después 4 (Programas)

Montserrat

866-993-9315 Press 2 (Commercial) and then 4 (Programs)

Nicaragua

01800 0166 – Pin 3140 Presione 2 (Empresas) y después 4 (Programas)

Panama

800-051-0398 Presione 2 (Empresas) y después 4 (Programas)

Paraguay

009 800 54 2 0049 Presione 2 (Empresas) y después 4 (Programas)

Peru

80054238 Presione 2 (Empresas) y después 4 (Programas)

Puerto Rico

877-678-8032 Presione 2 (Empresas) y después 4 (Programas)

Saint Kitts and Nevis

866-993-9318 Press 2 (Commercial) and then 4 (Programs)

Saint Lucia

866-993-9317 Press 2 (Commercial) and then 4 (Programs)

Saint Martin

305-418-9139 Press 2 (Commercial) and then 4 (Programs)

Saint Vincent and the Grenadines

866-993-9319 Press 2 (Commercial) and then 4 (Programs)

Suriname

305-418-9140 Press 2 (Commercial) and then 4 (Programs)

Trinidad and Tobago

866-994-9312 Press 2 (Commercial) and then 4 (Programs)

Turks and Caicos Islands

866-993-9320 Press 2 (Commercial) and then 4 (Programs)

Uruguay

000 4054 083 Presione 2 (Empresas) y después 4 (Programas)

Venezuela

800-100-4610 Presione 2 (Empresas) y después 4 (Programas)

Virgin Islands, British

866-993-9306 Press 2 (Commercial) and then 4 (Programs)

Virgin Islands, US

877-678-8033 Press 2 (Commercial) and then 4 (Programs)

Other contact information

Email for Microsoft Dynamics certification, e-learning and training support

Choose a supported language, and fill out an email support form:

Response within two business days

Brazil postal address:

Microsoft Certification Programme Brazil
Rua Ipanema, 415 – Bresser
São Paulo, Brazil
Postcode: 03164 200

All countries except Brazil:

Microsoft Certification Programme
Carrera 22 # 166-90
Barrio Toberin
Bogotá, Colombia
Postcode: 11001000

For other contact options, including chat, visit it us at http://support.microsoft.com/contactus

Hours of operation—Official Microsoft training and certification products

Telephone

Email

Monday to Friday
9:00 A.M.‒6:00 P.M. Local time in country or region

latamcourseware@arvato.com
Response within two business days

Contact information for official Microsoft training and certification products

Country or region

Contact

Andean Region, Caribbean, and Central America

Telephone:
(305) 715-1490 – Spanish
(305) 715-1491 – Portuguese
(305) 715-1492 – English
Please note that these are US numbers. Long distance or international rates by your telephone service carrier may apply.
Email: latamcourseware@arvato.com
Response within two business days

Mexico

Telephone:
(305) 715-1490 – Spanish
(305) 715-1491 – Portuguese
(305) 715-1492 – English
Please note that these are US numbers. Long distance or international rates by your telephone service carrier may apply.
Email: latamcourseware@arvato.com
Response within two business days

Brazil and Southern Cone

Telephone:
(305) 715-1490 – Spanish
(305) 715-1491 – Portuguese
(305) 715-1492 – English
Please note that these are US numbers. Long distance or international rates by your telephone service carrier may apply.
Email: latamcourseware@arvato.com
Response within two business days

If you have questions about official Microsoft training and certification products, the Microsoft Certified Professional (MCP) programme, the Microsoft Certified Trainer (MCT) programme or the Microsoft Learning Partner programme, contact the Regional Service Centre in your area.

Microsoft Regional Service Centres: Europe

Hours of operation

Telephone

Email

Monday to Friday
8:00‒17:00 (8:00 A.M.‒5:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)*

Response within two business days

*Note Hours of operation for Russia are Monday to Friday, 8:30‒17:00 (8:30 A.M.‒5:00 P.M.) Coordinated Universal Time (Greenwich Mean Time)

Contact Information for Europe

Country/region

Telephone/other

Europe

Find answers to this month’s top queries in the self-help portal
If you require additional information, contact your Regional Service Centre using the contact information listed below.

Austria

(0800) 281102 (freephone number)
Send an email message

Belgium

(0800) 79307 (freephone number)
Send an email message

Denmark

(808) 83755 (freephone number)

Finland

(0800) 95139 (freephone number)
(0800) 114926 (freephone number)

France

(0800) 906060 (freephone number)
Send an email message

Germany

(0800) 7563210 (freephone number)
Send an email message

The Netherlands

(0800) 0228091 (freephone number)
Send an email message

Italy

(800) 782669 (freephone number)
Send an email message

Ireland

(1800) 554920 (freephone number)
Send an email message

Norway

(800) 18071 (freephone number)

Poland

(00800) 4911551 (freephone number)
Send an email message

Portugal

(8008) 49062 (freephone number)
Send an email message

Russia

8-10-800-21591049 (freephone number)
Send an email message

Spain

(900) 938301 (freephone number)
Send an email message

Sweden

(020) 796319 (freephone number)
(0200) 214737 (freephone number)

Switzerland (French)

(0800) 835715 (freephone number)
Send an email message

Switzerland (German)

(0800) 835716 (freephone number)
Send an email message

United Kingdom

(800) 917 0758 or (0800) 096 0137 (freephone numbers)
Send an email message

Other countries/regions not listed

(49) (5241) 179 6057
Send an email message

Europe

Fax: (49) (5241) 179 6077
Address: Microsoft Regional Education Service Centre
Postfach 4000
33414 Verl
Germany

Microsoft Regional Service Centres: Africa, Mediterranean, Middle East, Pakistan

Hours of operation

Telephone

Email

Monday to Friday
8:00‒18:00 (8:00 A.M.‒6:00 P.M.) Greenwich Mean Time (GMT)
9:00‒18:00 (9:00 A.M.‒6:00 P.M.) Central European Time (CET)

Response within two business days

Contact information

Country/region

Telephone/other

The Middle East and Africa

Find answers to this month’s top queries in the self-help portal.
If you require additional information, contact your Regional Service Centre:

Bahrain

Online support in Arabic and English

Egypt

Online support in Arabic and English

Israel

(180)-9450464 (freephone number)
(180)-9238101 (freephone number)

Jordan

Online support in Arabic and English

Kuwait

Online support in Arabic and English

Lebanon

Online support in Arabic and English

Libya

Online support in Arabic and English

Oman

Online support in Arabic and English

Pakistan

(49) 524 1179 6057

Palestinian Authority

Online support in Arabic and English

Qatar

Online support in Arabic and English

Saudi Arabia

Online support in Arabic and English

South Africa

(0800)-995641 (freephone number)

United Arab Emirates

Online support in Arabic and English
(49) 524 1179 6057

Yemen

Online support in Arabic and English

Africa, Mediterranean, Middle East, Pakistan

Send an email message

Fax: (49) 524 1179 6077
Address: Microsoft Regional Education Service Centre
Postfach 4000
33414 Verl
GERMANY

If you have questions about official Microsoft training and certification products, the Microsoft Certified Professional (MCP) programme, the Microsoft Certified Trainer (MCT) programme or the Microsoft Certified Partner for Learning Solutions programme, please contact the Regional Service Centre in your region.

Hours of operation - East Asia

Telephone

Email

Monday to Friday
9:00‒18:00 (9:00 A.M.‒6:00 P.M.)
China time for China, Hong Kong SAR, and Taiwan
Korean time for Korea

Response within two business days

Contact information

Country/region

Type

Telephone/other

China

Telephone:
 

Fax:

Email:

(86-21) 800 819 0550 (local freephone number)
(86-21) 400 620 0550 (local freephone number)

(86-21) 2603 7547

chktresc@microsoft.com

Hong Kong SAR

Telephone:

Fax:

Email:

852 30027866 (freephone number)

852 2989 6399

chktresc@microsoft.com

Korea

Telephone:

Fax:

Email:

00798-852-1-2491 (freephone number)

(65) 6324 6181

chktresc@microsoft.com

Taiwan

Telephone:
 

Fax:
 

Email:

Address:

0800 008833#2#6 (local freephone number)
+886-2-2999-8833#2#6 (chargeable number)

0800 008833#7 (local freephone number)
+886-2-2999-8833#7 (chargeable number)

twwpo@microsoft.com

Microsoft Regional Service Centre
8F, #7 Sungren Rd
Shinyi Chiu Taipei, 119968
Taiwan

Southeast Asia

Email:

China, Hong Kong SAR and Korea

Address:

Microsoft Regional Service Centre
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
China

Hours of operation - India

Telephone

Email

Monday to Friday
9:00‒18:00 (9:00 A.M.‒6:00 P.M.)
India time

Response within two business days

Contact information

Country/region

Telephone/other

Ahmadabad

(1) (800) 11 1100 (freephone number BSNL)
(1) (800) 102 1100 (freephone number Airtel)

Bangalore

(1) (800) 11 1100 (freephone number BSNL)
(1) (800) 102 1100 (freephone number Airtel)

Bangladesh

(91) (80) 40103000

Bhutan

(91) (80) 40103000

Calcutta

(1) (800) 11 1100 (freephone number BSNL)
(1) (800) 102 1100 (freephone number Airtel)

Chennai

(1) (800) 11 1100 (freephone number BSNL)
(1) (800) 102 1100 (freephone number Airtel)

Hyderabad

(1) (800) 11 1100 (freephone number BSNL)
(1) (800) 102 1100 (freephone number Airtel)

Maldives

(91) (80) 40103000

Mumbai

(1) (800) 11 1100 (freephone number BSNL)
(1) (800) 102 1100 (freephone number Airtel)

Nepal

(91) (80) 40103000

New Delhi

(1) (800) 11 1100 (freephone number BSNL)
(1) (800) 102 1100 (freephone number Airtel)

Pune

(1) (800) 11 1100 (freephone number BSNL)
(1) (800) 102 1100 (freephone number Airtel)

Sri Lanka

(91) (80) 40103000

Other countries/regions not listed

(91) (80) 40103000

Email for Indian subcontinent

iscresc@microsoft.com

Email for courseware-related queries

iscmoc@microsoft.com

Fax for Indian subcontinent

(91) (80) 66586700

Telephone for Indian subcontinent

(91) (124) 4158000 / 2567000

Address for Indian subcontinent

Microsoft Corporation (India) Pvt. Ltd.
DLF Cyber Greens, 9th Floor, Tower A
DLF Cyber Citi, Sector 25A
Gurgaon 122 002
India

Hours of operation - Japan

Telephone

Email

Monday to Friday
9:00‒17:30 (9:00 A.M.‒5:30 P.M.) local time

Response within two business days

Contact information

Phone

0120-77-2057

Email

Fax

0120-00-2507

Address

Microsoft Regional Education Service Centre
Shinagawa Grand Central Tower
2-16-3, 2 Konan, Minato-ku,
Tokyo 108-0075
Japan
or
マイクロソフト認定プログラム事務局
〒108-0075
東京都港区港南 2-16-3
品川グランドセントラルタワー

Hours of operation - South Pacific

Telephone

Email

Monday to Friday
8:30‒17:30 (8.30 A.M.‒5.30 P.M.) Australia, GMT+10
9:00‒17:30 (9:00 A.M.‒5.30 P.M.) New Zealand, GMT+12

Response within two business days

Contact information

Country or region

Telephone

Australia

13-20-58

New Zealand

0800-800-004 (freephone number)

Other countries/regions not listed

(61) (2) 9870 2200

Email for South Pacific region

Address for South Pacific region

ANZ Loyalty Programmes
Microsoft Australia
1 Epping Road
North Ryde NSW 2113

New Zealand:
ANZ Loyalty Programmes
Microsoft New Zealand
Level 5, 22 Viaduct Harbour Avenue
Auckland

Hours of operation - Southeast Asia

Telephone

Email

Monday to Friday
9:00‒18:00 (9:00 A.M.‒6:00 P.M.)
Singapore time

Response within two business days

Contact information

Country or region

Telephone

Indonesia

001-803-440421 (freephone number)

Malaysia

1-800-885648 (freephone number)

Philippines

1-800-1441-4127 (freephone number)

Singapore

1-800-820 9966 (freephone number)

Thailand

001-800-441-0218 (freephone number)

Vietnam and other countries not listed

(65) 6622 1237

Email for Southeast Asia

Fax for Southeast Asia

(65) 6324 6181

Address for Southeast Asia

Microsoft Regional Service Centre
9th Floor, 2 Grand Gateway
No. 3 Hong Qiao Road
Shanghai P.C. 200030
China

Contact information

For help with Microsoft Certification issues, such as upgrade paths, exam requirements, learning plans and more, please contact our training and certification experts at Live Chat.

For Microsoft Learning Partner questions, visit the Partner Network Support and Security.

For help with general products and services, find a Solution Centre or contact Microsoft Support.

To find a book or reference, visit Microsoft Press books.

Learn about the benefits of Microsoft Certifications.

Training Catalogue help FAQ

The Microsoft Training Catalogue is intended for individuals who are purchasing online training for their own use or those who want to find free online training offers.

A.

To sign in to the Microsoft Training Catalogue, use your Microsoft account (email address and password). If you have a Hotmail account, MSN email account or Microsoft Passport, you have a Microsoft account. If you do not have a Microsoft account, go to the Microsoft account site to sign up and create your credentials.

A.

For help with signing in, refer to Microsoft account Help.

A.

You can get your Microsoft account number by following four simple steps:

  • Go to the Microsoft Account sign-in page.

  • Enter the email address and password associated with your Microsoft account.

  • Under Account Summary, click Edit personal info.

  • Scroll to the bottom of the page to locate your unique ID.

A.

Go to the Learning Manager Access Code page and enter your access code.

Note The code is case-sensitive. You will be prompted to sign in with a Microsoft account (the email address and password that you use to access the site each time you sign in). If your employer provided you with an access code as part of your organisation’s Microsoft Software Assurance or Volume Licensing purchases, refer to the Business Users tab.

A.

Your employer might have provided you with an access code that works on our business e-learning sites. If your codes are as follows, refer to the Business Users tab.

Microsoft Software Assurance for Volume Licensing free courses

  • E-learning applications (Microsoft Office Word, Office Excel, Office Project): Access codes start with IWO

  • E-learning systems (Windows XP, Windows Vista): Access codes start with CLO

  • E-learning servers (Windows Server, Microsoft Exchange, Microsoft SQL Server): Access codes start with SRO

Microsoft certification solutions volume licensing purchased courses

  • Technical collection: xxxx-ELR-xxxx (the x denotes any alpha-numeric character)

  • Technical library: Access codes start with TEL

  • Desktop library (the 2007 Microsoft Office system, Microsoft Office 2003, Microsoft Office Project): Access codes start with DEL

  • Business skills library (Microsoft Office 2003 business skills): Access codes start with BEL

A.

When you purchase e-learning from the Microsoft Training Catalogue, you use your own Microsoft account and thus you should only purchase training content for yourself. If you need to purchase e-learning for someone else, refer to the Universal E-Learning Vouchers page or the Volume Licensing page.

A.

Since you must exchange personal credit card information during the refund process, we ask that you visit the support page and call the number listed for your area.

Business e-learning FAQ

Microsoft training and certification products and services are available to businesses and organisations on dedicated business e-learning sites. Review the following commonly asked questions.

A.

To activate your access code, visit the Enter Access Code page.

A.

Review the following list to learn about the various access codes.

Microsoft Software Assurance for Volume Licensing free courses

  • E-learning applications (Microsoft Office Word, Office Excel, Office Project): Access codes start with IWO

  • E-learning systems (Windows XP, Windows Vista): Access codes start with CLO

  • E-learning servers (Windows Server, Microsoft Exchange, Microsoft SQL Server): Access codes start with SRO

Microsoft certification solutions volume licensing purchased courses

  • Technical collection: xxxx-ELR-xxxx (the x denotes any alpha-numeric character)

  • Technical library: Access codes start with TEL

  • Desktop library (the 2007 Microsoft Office system, Microsoft Office 2003, Microsoft Office Project): Access codes start with DEL

  • Business skills library (Microsoft Office 2003 business skills): Access codes start with BEL

IT Academy FAQ

Microsoft IT Academy is a subscription-based membership programme that provides educators with the tools they need to effectively train students on Microsoft technologies, prepare students for the global economy, and create a skilled community.

A.

For more information about this programme and to learn about the benefits available to educators and students, visit the IT Academy site.

A.

To sign in, visit the Member Sign-In page.

To get support, visit the Contact Us page.

A.

If you are an IT Academy student, you must enter the e-learning access code that your instructor provided by visiting the Enter Access Code page.