Questions and Answers
What is the Relationship Summary?
The Relationship Summary displays all Volume Licensing Agreements and Open Licenses that are associated with your VLSC account. Summary details are listed by Licensing ID (that is, licensing program) and may be expanded to display more information, including parent agreements and/or a Microsoft Business and Services Agreement (MBSA). To access and view the Relationship Summary in the VLSC, click Licenses and then click Relationship Summary.
What is a Licensing ID?
A Licensing ID
identifies the program level at which orders can be placed by an organization and represents any of the following:
- Enrollment (Enterprise or Select programs)
- Agreement (Open Value program)
- License (Open License program)
- Public Customer Number (PCN) (Select Plus program)
Entitlements and site permissions in the VLSC are determined by the Licensing IDs
available to your company or organization.
The following diagram provides an overview of Microsoft Volume Licensing Programs by level (that is, MBSA, Program, and Orderable). Licensing IDs exist in the Orderable (orange) level.
Some Licensing IDs for my organization are not displayed in the Relationship Summary. Why?
A Licensing ID is displayed in the Relationship Summary only if the signed-in user has been granted access to view its details. Permission to view a specific Licensing ID on behalf of your organization is granted in one of two ways:
- You are listed as a contact for the agreement(s) in a legal Volume Licensing Program form. Contact types include Primary Contact, Notices Correspondent, Online Access Contact, Software Assurance Manager, Online Services Manager, and/or Subscriptions Manager.
- An Administrator with access to the agreement(s) assigns you permission.
For more information about VLSC permission roles and their allowable actions, see the Permissions FAQ
Some reports or report sections appear shaded or dimmed and I am unable to view the report. Why?
The hyperlinks used to access specific reports (or report sections) appear shaded or dimmed if your permission set does not allow you to access certain report content. For example, only the Select Plus Lead Affiliate has full access to licensing information for all Participating Affiliates; whereas, the Participating Affiliates in the Select Plus program are not able to access sensitive information specific to other Participating Affiliates.
How do I add a license to my profile?
To request the addition of a Licensing ID to your permission set, complete and submit the form on the Request Permissions
page. When the form is submitted, the Administrator(s) of record for the Licensing ID(s) listed on the form are notified by email message of your request.
What types of reports can be generated from the Relationship Summary?
The following types of Licensing Information reports can be generated from the Relationship Summary:
- Licensing ID Details
Displays key contacts, related licenses, orders, order details, and purchase history of your organization by specific Licensing ID.
- Parent Program Details
Displays the key contact and related Licensing IDs for your organization by licensing program.
- MBSA Details
Displays the key contacts and related Licensing IDs for your organization as associated with a Microsoft Business and Services Agreement (MBSA).
Open Value, Open Value Subscription, and Open License programs do not have an MBSA in their hierarchy; therefore the MBSA Details report is not available for those programs.
How do I update the contacts listed on Licensing Information reports?
All changes to Volume Licensing Contacts must be made through your Microsoft Channel Partner or reseller. Please contact your Channel Partner or reseller to request a change in contact information.
What are Purchase Points?
Purchase Points are accumulated when license purchases are made under a program agreement.
My question is not addressed here. Where can I direct my question?
More training resources
, including helpful videos, are available. Please Contact Us
by phone or email. Microsoft will respond to emails within 24 hours.