Microsoft Volume Licensing Service Center

Online Service Activation for Open programs FAQ

Print

Questions

What is an OSA Key?

How do I activate an OSA Key?

Where are my Open Online Services Keys?

My Online Services product does not have an OSA Key; why not?

I do not see my Azure Order. What do I do?

What is an Organizational Account and why do I need one to activate Online Services?

How do I know if an Organizational Account already exists for my company?

What if my organization does not activate our Online Service?

Why does the activation portal log me out after I activate an Online Service?

What are the changes to Open activation?

My question is not addressed here. Where can I direct my question?

What if I don't want to assign my purchase to the current Organizational Account; or, I want to create a new account?

I've just activated my Online Service. When I go to manage activations, it still says I need to activate my service.

 

Questions and Answers


What is an OSA Key?
An Online Service Activation (OSA) Key is a single-use redemption key used to activate subscriptions to Microsoft Online Services.

Microsoft Online Services for Open agreements are transitioning to a keyless handling activation model. Once you order your Open online services, you will receive an email with a link and instructions to activate your services.

To see if the Online Service has a key or keyless handling activation, click the Online Service Activation tab site within the VLSC.
Back To Top
How do I activate an OSA Key?
Microsoft Online Services for Open agreements are transitioning to a simplified method of activating your new online service. The new “keyless” handling method will no longer require you to manually copy and paste product activation keys.

There are two ways Open customers can activate Online Services.
    1. Once you order your Open online service, you will receive an email with a link and instructions to activate your services.
    2. From the VLSC, Open customers can go to the Online Service Activation section and select the license to manage.
      • Click on the manage activation link. This will open a product activation site where you click on Start Activation. A product activation window opens and pre-populates the key.
      • Continue the remaining activation steps to complete the product activation process
      • Successful activation will be reflected as activated within 24 hours in the Volume Licensing Online Service Activation site

    For Windows Azure activation, go to azure.microsoft.com/offers/azure-open/
Back To Top
Where are my Open Online Services Keys?
Microsoft Online Services for Open agreements are transitioning to a keyless handling activation model.

Once you order your Open online services, you will receive an email with a link and instructions to activate your services.

To see if the Online Service has a key or keyless handling activation, click on the Online Service Activation tab within the VLSC.
Back To Top
My Online Services product does not have an OSA Key; why not?
Microsoft Online Services for Open agreements are transitioning to a keyless handling activation model.

Once you order your Open online services, you will receive an email with a link and instructions to activate your services.

To see if the Online Service has a key or keyless handling activation, click on the Online Service Activation tab within VLSC to see if the product has a key.
Back To Top
I do not see my Azure Order. What do I do?
Your Azure orders are currently activated through keys. Get your keys through the downloads and keys tab in the VLSC, then enter the key at the following link:azure.microsoft.com/offers/azure-open/
Back To Top
What is an Organizational Account and why do I need one to activate Online Services?
An Organizational Account is the account that you and others in your organization will use to activate Microsoft online services. It is similar in some ways to a Microsoft Account that individuals use to access personal services from Microsoft.

However, an Organizational Account is intended for employees to use at work, to sign in to their organization’s Microsoft services.
Back To Top
How do I know if an Organizational Account already exists for my company?
The Organization Name associated with your Organizational Account is taken from the License ID of the Service you are activating. It is pre-populated in the Organizational Account set-up and already linked to your company from the original Online Service order if an Organizational Account already exists. The registration process will validate if the Company is registered and available to use.

If the Company is available to use, complete the registration process to sign in and activate the service. If the Company is not available, you must register the Company. To register a Company for an Organizational Account, you must be a Global Administrator.

When requesting an Organizational Account for yourself, your request is sent to your company's domain administrator who will grant or deny your registration request. Use this Organizational Account when signing into Microsoft VLSC Online Service Activation.
Back To Top
What if my organization does not activate our Online Service?
In order to take advantage of the Online Service and use the benefits of the product license, activation is required.
Back To Top
Why does the activation portal log me out after I activate an Online Service?
The user is logged out to ensure that the most current settings are applied to the account and that it is properly associated with the correct agreement.

While this may be inconvenient, it is the best way to ensure that user and agreement information has been properly established after activation
Back To Top
What are the changes to Open activation?
Microsoft Online Services for Open agreements are transitioning to a keyless handling activation model. Once you order your Open online services, you will receive an email with a link and instructions to activate your services.

To see if the Online Service has a key or keyless handling activation, click on the Online Service Activation tab within the VLSC.
Back To Top
My question is not addressed here. Where can I direct my question?
Please Contact Us by phone or email. Microsoft will respond to emails within 24 hours.
Back To Top
What if I don't want to assign my purchase to the current Organizational Account; or, I want to create a new account?
To assign products to a new organizational account, go through the sign-up process to create a new organizational account. From there you will be able to assign the seats or products.
Back To Top
I've just activated my Online Service. When I go to manage activations, it still says I need to activate my service.
It can take up to 24 hours for the service you just activated to appear as Activated in your Manage Activations page.
Back To Top