Microsoft Volume Licensing Service Center

License Summary FAQ

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Questions

What is the License Summary?

What is a License Entitlement?

What is the Effective Quantity?

What is an Unresolved Quantity?

How do I address an Unresolved Quantity?

What is the Active SA (Software Assurance) Quantity?

Does the License Summary include Original Equipment Manufacturer (OEM) or retail license information?

What is the starting date of the License Summary purchase history?

Does the License Summary display deployed software?

What is a Licensing ID?

Can the License Summary be filtered to include only a subset of my Licensing IDs?

What is a License Pool?

How long does it take for new license orders to appear in the License Summary?

What is a License Grant?

How can I see my License Grants?

Who do I contact if I have questions about my License Summary?

What is the License Reservation page?

How do I request a License Reservation?

Why are some fields on the License Reservation page disabled?

How do I cancel a reservation?

How can I view my Reservation History?

At anniversary time, can I only pay for the amount of licenses I have used?

What does it mean if there is a QuickStart icon next to the Service listed in the Online Services page?

What does it mean if there is not a QuickStart icon next to the Service listed in the Online Services page?

What is the difference between QuickStart and non-QuickStart Reservations?

When would I place a QuickStart Reservation versus a non-QuickStart Reservation?

What services are available for QuickStart Reservation?

What are the prerequisites for placing a QuickStart Reservation?

Who is eligible to place QuickStart Reservations?

What if I don’t have the authority to accept the QuickStart Reservation Commitment required for submitting the QuickStart Reservation?

What additional action is required of me after placing a QuickStart Reservation?

What is the QuickStart Compliance Period?

What is the difference between a QuickStart Compliance Period and the True-Up Compliance Window?

How can I determine what outstanding actions I have for my QuickStart Reservation(s)?

If I don’t have locked pricing within the QuickStart Compliance Period, what happens, and what do I pay?

Does the reservation cancellation policy apply to QuickStart Reservations?

Who can I contact with additional questions regarding QuickStart Reservations?

My question is not addressed here. Where can I direct my question?

 

Questions and Answers


What is the License Summary?
The License Summary displays real-time Volume License entitlements per Microsoft product family and version for all active and inactive Licensing IDs in your permission set.

Many factors are considered to produce the License Summary, including:
  • Licensing rules
  • Product release dates
  • Full, upgrade, and maintenance licenses purchased

Note: Full licenses acquired on a specific Licensing ID display in the License Summary only if the user can see the License ID on which the licenses were purchased in the Relationship Summary (that is, only if the signed-in user has adequate permission to view items related to the specific License ID). The single License ID view in the Relationship Summary will show only purchases on that specific agreement; therefore quantities in the Unresolved Quantity column may be incorrect.

To access and view the License Summary in the VLSC, click Licenses and then click License Summary.
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What is a License Entitlement?
A License Entitlement represents your right to install and use software products as detailed in the license agreement.
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What is the Effective Quantity?
The Effective Quantity is the number of license entitlements per product and version with upgrades. It can be used to determine whether your organization has license shortfalls and/or surpluses by product and version.
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What is an Unresolved Quantity?
An Unresolved Quantity is displayed in the License Summary when the number of upgrade licenses is greater than the number of qualifying full licenses. This can occur for one of the following reasons:
  • Full licenses acquired through OEM or Retail purchases are not visible to Microsoft.
  • Unused coverage-type licenses (for example, Maintenance, Upgrade Advantage, and/or Software Assurance) will be represented as unresolved because no valid base licenses were found.
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How do I address an Unresolved Quantity?
To address an unresolved quantity in your License Statement, complete the following steps:
    1. In the Relationship Summary, verify that all relevant Licensing IDs are included.
    2. Identify all full licenses that were acquired through OEM and/or retail purchases.
    3. Validate your license purchases through your Reseller.
    4. For each base license for which you have Proof of License, a count from the Unresolved Quantity column can be moved to the Effective Quantity column.
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What is the Active SA (Software Assurance) Quantity?
The Active SA Quantity is displayed in the License Summary. It represents the number of licenses covered by Software Assurance (that is, version upgrade protection) across all Microsoft Volume License programs. The Active SA Quantity includes all types of Software Assurance, including:
  • License and Software Assurance (L&SA)
  • Software Assurance (SA)
  • SA Step-Up
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Does the License Summary include Original Equipment Manufacturer (OEM) or retail license information?
No. The License Summary displays only licenses acquired by your organization through Volume Licensing programs. Microsoft is investigating options to incorporate OEM and retail licenses in the future.
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What is the starting date of the License Summary purchase history?
The License Summary displays purchase information related to traditional Microsoft Volume License programs beginning in 1994. These programs include (but are not limited to) Open, Open Value, Select, Select Plus, and Enterprise.
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Does the License Summary display deployed software?
No. It is not possible for Microsoft to provide a list of product deployment details in the License Summary. The License Summary shows you the software your organization is entitled to install and use, but not what is currently deployed.
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What is a Licensing ID?
A Licensing ID identifies the program level at which orders can be placed by an organization and represents any of the following:
  • Enrollment (Enterprise or Select programs)
  • Agreement (Open Value program)
  • License (Open License program)
  • Public Customer Number (PCN) (Select Plus program)

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Can the License Summary be filtered to include only a subset of my Licensing IDs?
Yes. To filter the Licensing IDs for display in the License Summary, complete the following steps:
    1. Click Filter Licensing IDs included in this summary.
    2. Use the check boxes to select Licensing IDs to be included.
    3. Click Create Summary. The License Summary refreshes to display only the selected Licensing IDs.
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What is a License Pool?
A License Pool groups licenses by product type. Microsoft Volume Licensing organizes products into the following pools:
  • Applications (for example, Office products like Word, Excel, and Access)
  • Systems (for example, Operating Systems like Windows Vista and Windows 7)
  • Servers (for example, Exchange Server, SQL Server, and Windows Server)
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How long does it take for new license orders to appear in the License Summary?
Recently purchased licenses are typically displayed in the License Summary within 24 hours of order receipt by Microsoft from the Channel Partner. Delays of a few days to a few weeks can occur if your Channel Partner delays forwarding the purchase order to Microsoft.
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What is a License Grant?
Occasionally, Microsoft Volume Licensing offers a promotion where purchase of a specific product entitles the customer to the use of another product. Promotions are typically conditional on active SA/UA coverage on the purchased product. For example:
  • A customer purchases 1 license for Exchange Server Standard CAL 2003
  • The transaction has Active SA/UA coverage during the promotional offer
  • Microsoft offers a promotion for 1 license of Office Communications Server Standard CAL with a purchase of Exchange Server Standard CAL 2003

The License Grant is what entitles, or "grants", the customer to use the promotional product. In this case, the customer would be granted the use of Office Communications Server Standard CAL.
For more information about License Grants, please refer to the Microsoft Volume Licensing Product Use Rights (PUR) and price list documents.
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How can I see my License Grants?
License Grants are reflected in the Relationship Summary, License Summary, and in the Product Downloads. On the Relationship Summary and License Summary, products resulting from License Grants are shown with an asterisk (*) to indicate that they were not directly purchased.
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Who do I contact if I have questions about my License Summary?
Contact your Reseller or your Microsoft Account Manager with questions regarding your License Summary.
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What is the License Reservation page?
The License Reservation Page is the online reservation experience within the VLSC where you can place a License Reservation request to migrate from on-premises assets to the Cloud without a Purchase Order. Only Online Services are eligible for License Reservation, and this can be requested if the agreement is eligible. Eligibility for a non-QuickStart License Reservation only applies if you have signed the 2009 updated Enterprise Agreement amendment or if you are in a 2011 agreement (or newer) and received a quote from the partner. Eligibility for a QuickStart Reservation applies if you have not signed the updated Enterprise Agreement (uEA) Amendment (for pre-2011 agreements) and/or received a quote from the partner for the service. Within the License Reservation page you can request new licenses or step-up from a base service to a higher online service.

Reservations can be made for the current date or future usage, but cannot have a usage date beyond six (6) months in the future.

Reservations can be cancelled within 72 hours of the usage date; weekends and holidays are included in this time. Reservations placed in the 30 days prior to the anniversary will be billed in the following year.

Please Note: A reservation represents a formal financial obligation to Microsoft for which the customer must place an Annual/True-up (or mid-term) order.
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How do I request a License Reservation?
*For Enterprise Agreements, Enterprise Agreement Subscriptions, and Enterprise Agreements for Government Partners

Note: Online reservations are only applicable to Enterprise Agreements.
  1. Go to Licenses and select Make Reservations from the drop down menu.
  2. From your list of Enterprise Agreements for License Reservation, select the active agreement to proceed with the online reservation and then click Continue.
  3. Select the Usage Date for the online reservation and then click Continue. The Usage Date is the date that the online reservation can start to be used.
    1. Please Note: After 72 hours, no changes are allowed to your reservation, and this will be reflected as part of your True-up or Annual Order based upon the usage date and quantity reserved.
  4. After the Usage Date is selected, you will see a list of eligible Online Services available for reserving online.
  5. Select the online service you want to submit a reservation for and then choose the action you want to perform for this service: Add License or Step-up License.
  6. To make the reservation, select New License and then add the number of licenses to be reserved.
  7. Click Continue. You will be taken to the Reservation Confirmation page.

    1. Please Note: If you leave the VLSC site or close your browser before confirming your reservation, your selections will not be saved.
  8. Preview the reservation on the Reservation Confirmation page. After confirming that the reservation is correct, click Submit Reservation. The Reservation Confirmation pop-up displays. After reading and agreeing to the terms of services, click Submit Reservation.
  9. Your online reservation is complete..
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Why are some fields on the License Reservation page disabled?
*For Enterprise Agreements, Enterprise Agreement Subscriptions, and Enterprise Agreements for Government Partners

A license reservation can be requested only if the agreement is eligible. Not all agreements are eligible for reservation. Eligibility applies to those enrollments that are going into an agreement and for those where the customer receives a quote from the Microsoft Partner. You are eligible if you signed the 2009 updated Enterprise Agreement amendment, or if you are in a 2011 or later agreement.
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How do I cancel a reservation?
*For Enterprise Agreements, Enterprise Agreement Subscriptions, and Enterprise Agreements for Government Partners

Once a reservation is placed, it cannot be changed. A submitted reservation can be cancelled within 72 hours of the Usage Date.
  1. Go to License and select Manage my Reservation.
  2. Select the way you want your reservation history to be viewed by: Service, Licensing ID, or Reservation.
      Please Note: A message will display if you do not have any previous reservations.
  3. From the Service view: Open the detailed view of the reservation you want to cancel. If the reservation can be canceled a Cancel button is displayed.
  4. From Reservation view: The results are displayed by descending order by Reservation Date. Reservations that can be canceled are displayed at the top of the page.
  5. Click Cancel to cancel the reservation.
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How can I view my Reservation History?
*For Enterprise Agreements, Enterprise Agreement Subscriptions, and Enterprise Agreements for Government Partners

You can view your reservation history from the Reservation Confirmation page or the Manage my Reservation page.
  1. Go to License and select Manage Reservation.
  2. Select the way you want your reservation history to be viewed by: Service, Licensing ID, or Reservation.

  3. Please Note: A message will display if you do not have any previous reservations.
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At anniversary time, can I only pay for the amount of licenses I have used?
*For Enterprise Agreements, Enterprise Agreement Subscriptions, and Enterprise Agreements for Government Partners

No, you have to pay for the amount of licenses you committed to at the time of reservation.
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What does it mean if there is a QuickStart icon next to the Service listed in the Online Services page?
The customer has not signed the updated Enterprise Agreement (uEA) Amendment (for pre-2011 agreements) and/or locked pricing for the service, which allows the service to be reserved as a QuickStart Reservation.

QuickStart Reservations can be placed prior to signing the uEA Amendment and establishing locked pricing. When placing a QuickStart Reservation, a commitment is made to the following conditions:
  • A financial obligation to pay during True-Up or Annual Order process
  • A commitment to sign the uEA Amendment and establish a locked price, as needed within the QuickStart Compliance Period (30 days after the reservation Usage Date)
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What does it mean if there is not a QuickStart icon next to the Service listed in the Online Services page?
If there is no QuickStart icon next to the Service, the customer has already signed the uEA Amendment for their agreement (or has a 2011 or later agreement), and has established locked pricing for the service.
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What is the difference between QuickStart and non-QuickStart Reservations?
QuickStart Reservations can be placed prior to signing the uEA Amendment and establishing locked pricing for the given service, with a financial obligation to pay during True-Up or Annual Order process, a commitment to sign the uEA Amendment and establish a locked price, as needed, within the QuickStart Compliance Period (30 days after the reservation Usage Date).

Services eligible for non-QuickStart Reservation imply that the uEA Amendment is already signed for the Agreement (or has a 2011 or later agreement) and that pricing has been locked for the service. Non-QuickStart Reservations are also a financial obligation that will be realized during the True-Up or Annual Order process based on the Usage Date of the reservation and the quantity reserved.
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When would I place a QuickStart Reservation versus a non-QuickStart Reservation?
The benefit of a QuickStart Reservation is that, upon deciding to purchase a service, it can be reserved and made available for use within a day. This assumes that the Tenant Creation and Seat Assignment processes happen as soon as the customer receives email notification from Microsoft instructing them to do so. The processes of signing the uEA Amendment and locking pricing can be done in parallel with using the service.

If the customer does not need to quickly use the service, and would prefer to lock pricing and sign the uEA Amendment (if needed) prior to committing to pay, the non-QuickStart Reservation process can be utilized.
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What services are available for QuickStart Reservation?
Service availability varies based on customer eligibility, and the Microsoft products that become available through QuickStart Reservations. You can see services eligible for QuickStart Reservation listed in the Online Services screen in Step 2 of the Reservation process.

If the customer has already signed the uEA Amendment (or has a 2011 or later agreement) and has a locked price for the service, the non-QuickStart option for that service will be available.
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What are the prerequisites for placing a QuickStart Reservation?
The prerequisites for a QuickStart Reservation are that the customer have an Active EA or EAS Agreement and be eligible to reserve the service under the same rules as non-QuickStart Reservation eligibility.
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Who is eligible to place QuickStart Reservations?
Currently, in VLSC the Online Administrator and Online Service Manager (with Manage Reservation access) can create both QuickStart and non-QuickStart Reservations. In addition, a Partner can place a reservation on behalf of their customer if granted appropriate permissions.
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What if I don’t have the authority to accept the QuickStart Reservation Commitment required for submitting the QuickStart Reservation?
A QuickStart Reservation is a financial commitment to purchase reserved items. If you don’t have the authority to accept this commitment, please work with the person in your organization who is authorized to do so.
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What additional action is required of me after placing a QuickStart Reservation?
Begin working with your Partner or Microsoft Representative immediately to sign the uEA Amendment and lock pricing, as needed, within the 30-day QuickStart Compliance Period.
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What is the QuickStart Compliance Period?
The QuickStart Compliance Period applies only to QuickStart Reservations. The 30-day period begins on the reservation Usage Date, and ends on the QuickStart Compliance Period End Date.
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What is the difference between a QuickStart Compliance Period and the True-Up Compliance Window?
QuickStart Compliance Period is the 30 days after placing a QuickStart Reservation. During this time the customer is required to sign the uEA Amendment and lock pricing, as needed.

The True-Up Compliance Window is the 60 to 30 days prior to Anniversary for the customer to submit their True-Up or Annual order.
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How can I determine what outstanding actions I have for my QuickStart Reservation(s)?
Please contact your Partner, who will have access to the outstanding actions required for your QuickStart Reservations.

The first time a QuickStart Reservation is placed for the Enrollment ID, Microsoft will send an email to the Customer Notices Contact and their Partner, notifying them of the required actions to become compliant within the QuickStart Compliance Period.

Until those actions are completed, the Customer OLS and Notices Contact will receive an email from Microsoft every two weeks, notifying them of the outstanding actions necessary to become QuickStart compliant.
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If I don’t have locked pricing within the QuickStart Compliance Period, what happens, and what do I pay?
If pricing is not locked for the service within the 30-day QuickStart Compliance Period, service will be de-provisioned and you will be billed at full list price (based on your pricing level) for the service from reservation Usage Date through Anniversary.
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Does the reservation cancellation policy apply to QuickStart Reservations?
Yes, the existing reservation cancellation rules apply to QuickStart Reservations.
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Who can I contact with additional questions regarding QuickStart Reservations?
Please contact your Partner or Microsoft Representative with any questions.
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My question is not addressed here. Where can I direct my question?
More training resources, including helpful videos, are available. Please Contact Us by phone or email. Microsoft will respond to emails within 24 hours.
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