Questions and Answers
Make sure your account is secure by keeping your password safe.
My account appears to be compromised.
What is phishing?
- Phishing (pronounced "fishing") is a form of criminal activity that employs social engineering techniques to acquire sensitive personal information (such as passwords, account numbers, PIN numbers, your Social Security number and account information). By masquerading as a trustworthy person or business in an apparently official electronic communication like e-mail, criminals use sophisticated lures to "fish" for users' passwords and account or personal information.
- However, scammers may use other contact methods to obtain your private information, such as text messages (also known as short message phishing or "smishing") and through phone calls (also known as voice phishing or "vishing"). With these methods, you could receive a text message, phone call or voice mail directing you to a website or phone number, where you would be asked for personal data
What protection do I have if I responded to a phishing attempt?
Each situation is different. Please contact Microsoft Support and we will work with you to make the best decisions based on the nature of the compromise and what data you shared
What should I do if I'm suspicious of e-mail bearing the Microsoft logo?
If you are suspicious, don't reply to, click on, or enter any information. If the email says it's from Microsoft and you're suspicious, you can forward it to us
. Microsoft investigates each situation and takes steps to prevent further unauthorized e-mail from being sent.
I get several e-mails a week that claim to be from Microsoft. Why can't you stop them?
We can't share all the steps we take, but we are able to stop many fraudulent activities. Microsoft works with domestic and international law enforcement to track and arrest the criminals responsible. Many, however, are based outside the United States, and disguise their e-mails' origins by sending them from other locations.
I have e-mail that looks like it's from Microsoft. How can I tell if it's legitimate?
- Fraudulent emails can be deceiving and look legitimate. As criminals make more credible forgeries of legitimate e-mail and websites, you can no longer rely on seeing familiar graphics like the Microsoft logo.
- It's not our practice to:
- Send e-mail that requires you to enter personal information directly into the e-mail
- Send e-mail threatening to close your account if you do not take the immediate action of providing personal information
- Send e-mail asking you to reply with personal information
- Share your name with any contacts outside our Company in a manner inconsistent with our Privacy Notice
How do other people get my e-mail address?
Criminals obtain e-mail addresses through various means, including purchasing mailing lists from reputable companies. They know that if they phish enough people, they'll may be able to access agreements.
What does Microsoft do to keep my information private and secure?
Want to learn How to make your account more secure?
My question is not addressed here. Where can I direct my question?
More training resources
, including helpful videos, are available. Please Contact Us
by phone or email. Microsoft will respond to emails within 24 hours.