Frequently Asked Questions Overview
The Frequently Asked Questions (FAQs) for the Volume Licensing Service Center are divided into logical topics to help you quickly find answers to your questions. A brief summary of each FAQ is provided below.
Addresses questions about Relationship Summary, including the new term
that is used throughout the Licensing Information section of VLSC.
Answers questions about the new Software Assurance Summary and Manage Software Assurance pages on VLSC.
Answers questions about License Summary, which has replaced the former
Microsoft License Statement
Explains how permissions are assigned for accessing the VLSC site, what each permission role can do, how to understand your own permission set, and how to request additional permissions.
Online Service Activation for Open programs
Addresses questions about online services keys, activations, and downloads.
Provides information and guidance to individuals named as a Notices Correspondent or Primary Contact on Volume Licensing legal agreements—as well as for all other individuals assigned the Administrator role on the VLSC site.
Addresses software downloads, including what you can legally download and the best ways to manage your downloads.
Fraud & Security FAQs
Addresses questions about security and privacy related to VLSC.
Addresses different product key types and how to correctly use each key type.
My question is not addressed here. Where can I direct my question?
, including helpful videos, are available. Please
by phone or email. Microsoft will respond to emails within 24 hours.
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