Microsoft Volume Licensing Service Center

Downloads FAQ

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Questions

Why do I see this message at the top of the page? - For a better VLSC experience, please upgrade your browser. For the latest version of Internet Explorer, click here.

What are the requirements for downloading Microsoft software from the VLSC?

What products can I download from the VLSC?

Which products are currently not available for download from the VLSC?

How do I access Downloads and Product Keys in the VLSC?

How do I select my Download Settings?

What are .EXE and .ISO files?

How do I use .ISO files?

Why should I use the Download Manager?

How do I install the Download Manager?

If I use the Download Manager, how do I start downloads?

If I use my web browser, how do I start downloads?

How do I install downloads with multiple parts?

What if I encounter trouble when downloading software from the VLSC?

How do I get support for downloaded products?

How can I acquire a document kit?

I am an Open Customer. How do I purchase a Media Kit?

Why is the Media Kit button disabled?

My question is not addressed here. Where can I direct my question?

 

Questions and Answers


Why do I see this message at the top of the page? - For a better VLSC experience, please upgrade your browser. For the latest version of Internet Explorer, click here.
If you receive this message, your browser is likely Internet Explorer 6 or below. You will still have access to all VLSC features, but the look and feel of the page may be compromised. Microsoft recommends upgrading to the latest version of Internet Explorer. Click the message to go to download.
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What are the requirements for downloading Microsoft software from the VLSC?
You must have purchased a license for the product(s) you plan to download and have access to a valid product key for each license to complete the installation. Be sure to verify your license entitlement before downloading products.

Note: Not all products require a product key.

For detailed information about the products to which you are entitled, see your License Summary.
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What products can I download from the VLSC?
If your download rights are associated with the Open License program only, you may download only those products that you have purchased. If you have download permissions associated with another Licensing ID (that is, Select, Select Plus, Enterprise, Open Value, Campus, or School Program Agreement), then the entire Volume Licensing product catalog is available for download (where available by region).
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Which products are currently not available for download from the VLSC?
Follow these steps to determine whether a product is eligible for download:
    1. Click Downloads and Keys on the top navigation bar to view a list of products based upon your license entitlements. Use the filters on the left to narrow your product search by category.
    2. Click the Download link associated with that product.
    3. In the Download Settings drop-down box, the message "This product is not available for download" indicates that download is unavailable.
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How do I access Downloads and Product Keys in the VLSC?
Click Downloads and Keys on the top navigation bar to view a list of products based upon your license entitlements. Use the filters on the left to narrow your product search by category.

To download a product, click the Download link associated with that product. Click the Keys link to find product keys associated with the selected product. You can use the contextual help on the page to guide you through the workflow.

For more information, review the Online Service Activation for Open programs FAQ here.
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How do I select my Download Settings?
To access the Download Settings complete the following steps in the VLSC:
    1. Click Downloads and Keys on the top navigation bar to view a list of products based upon your license entitlements. Use the filters on the left to narrow your product search by category.
    2. Click the Download link for the product you want to download. The Download Settings drop-down box opens.
    3. In Download Settings, select the Download Method, Language, and Operating System Type.
    4. Click Continue to confirm settings and download the product.

    5. Note: Pop-up blockers may block downloads. Ensure that your pop-up blockers are disabled while downloading software from the VLSC.
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What are .EXE and .ISO files?
Executable (.EXE) and image (.ISO) files are the two file types you can select when downloading products from the VLSC:
  • Executable (.EXE) files can be downloaded and installed on the same system; however they cannot be made into separate boot disks for installation on to other computers.
  • .ISO (International Standards Organization) image files are exact representations of the content and the logical format; therefore, these files can either be installed on the machine used to download the package, or the files can be written to disks for distribution and installation on other systems.

Note: Not all products are available in all languages and in all formats.
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How do I use .ISO files?
Once you have downloaded an .ISO file, there are several possible options you can use to install the software:

    1. Use .ISO image file software to download and save the .ISO image file to a CD-R or a DVD-R.

      If you are planning to install an Operating System on a PC or install software across multiple machines, this is one of your best options. A CD/DVD gives you the flexibility to make clean installs and to be used as a “boot CD.”

      If you are using a PC with Windows 7, you don’t need any additional software to burn a CD-R or DVD-R. Simply double click on the .ISO file you downloaded, and then follow the steps in the Image Burner Wizard.

      If you are using any other Operating System, you may need additional software. If your computer is equipped with a CD/DVD burner, this software is probably already loaded on your PC. Most CD-R/DVD-R writing software enables disk creation from an image file. Select a menu item such as Copy Image to CD or Burn Image to access this feature. For detailed instructions, see the software’s Help documentation.

    2. Virtually mount and access ISO files as a virtual device.

      If you don’t have a CD/DVD burner installed on your machine or you don’t have media available to you (a blank CD-R/DVD-R), you can “mount” the ISO file as a virtual drive. With this method, your machine will believe that the file is a real disk drive, and you will be able to read files from this “virtual disk.” This approach is advisable only for installation of applications (such as Office) or minor system upgrades. You will not be able to install an Operating System using this approach, because the virtual drive would disappear at some point during the installation.

      There are several software options for the virtual drive approach. Though they have not been tested and are not supported by the VLSC team, customers report that Daemon Tools and Virtual Clone Drive offer such capability as well as Microsoft Virtual CD Control Tool.

    3. Extract the .ISO files to your hard drive.

      Contents of .ISO image files can be accessed directly using third-party tools that allow file extraction from the file to a temporary folder on your hard drive (similar to .zip files). As with the virtual drive, this approach is advisable to install application software or system upgrades. An example of this approach is the creation of an installation thumb drive to install software on netbooks or other devices with no optical drive.

      The following tools offer .ISO file support:

      Note: While other products may work to manipulate .ISO files, they have not been tested and are not recommended by Microsoft.
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Why should I use the Download Manager?
Microsoft recommends using the Download Manager to efficiently download large files. With the Download Manager, you can easily pause, resume, and stop the download process. The Download Manager also allows automatic restarting if the download process is interrupted.
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How do I install the Download Manager?
The use of the Download Manager is an option when downloading a software product from the VLSC. Once installed, the Download Manager is automatically used to manage subsequent product downloads. To install the Download Manager:

    1. Click Downloads and Keys on the top navigation bar to view a list of products based upon your license entitlements. Use the filters on the left to narrow your product search by category.
    2. Click the Download link for the product you want to download. The Download Settings drop-down box opens.
    3. In Download Settings, select Download Manager as the Download Method.
    4. Click Continue.
    5. Confirm the settings you selected and then click Download icon.

      Note: An information message may appear in the Microsoft Internet Explorer browser, prompting you to install an ActiveX control. This message occurs if you have not already installed the ActiveX control or the JavaTM applet. To continue, click the message and then select Install ActiveX Control.



    6. In the Internet Explorer – Security Warning window, click Install to confirm that you want to install Download Manager from Akamai Technologies, Inc.



    7. In the Save As window, select a location to save the Download Manager and then click Save to begin the download. The Download Manager window appears and your product download begins.



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If I use the Download Manager, how do I start downloads?
To download a software product from the VLSC when using the Download Manager, complete the following steps:
    1. Click Downloads and Keys on the top navigation bar to view a list of products based upon your license entitlements. Use the filters on the left to narrow your product search by category.
    2. Click the Download link for the product you want to download. The Download Settings drop-down box opens.
    3. In Download Settings, select Download Manager as the Download Method.
    4. Select the Language and Operating System Type.
    5. Click Continue.
    6. Confirm the settings you selected and then click the Download icon to begin downloading the product using the Download Manager.
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If I use my web browser, how do I start downloads?
To download software product from the VLSC when using only your web browser (that is, without the Download Manager), complete the following steps:
    1. Click Downloads and Keys on the top navigation bar to view a list of products based upon your license entitlements. Use the filters on the left to narrow your product search by category.
    2. Click the Download link for the product you want to download. The Download Settings drop-down box opens.
    3. In Download Settings, select Web Browser as the Download Method.
    4. Select the Language and Operating System Type.
    5. Click Continue.
    6. Confirm the settings you selected and then click the Download icon to begin downloading the product.
    7. The File Download – Security Warning window opens and displays the message: Do you want to run or save this file?
    8. Do one of the following:
      • Click Run if you want to install the file immediately after the download has completed.
      • Click Save if you do not want to install the file immediately. Double-click the file to launch the installation wizard when you are prepared to install the software.
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How do I install downloads with multiple parts?
Some product downloads have multiple parts to allow for the installation of software products with large file sizes in manageable data and time blocks. These parts are selected, downloaded, and installed individually. Each time a part is installed, the Confirm Settings and Download page is displayed. From that page, you can select another part to download until all parts have been downloaded successfully.
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What if I encounter trouble when downloading software from the VLSC?
A frequent resolution to download issues is to clear temporary Internet files and history from your system. To clear the cache (in Internet Explorer), complete the following steps:
    1. Click Tools and then click Internet Options to access the Internet Options window.
    2. Click the General tab.
    3. Under Temporary Internet Files, click Delete Files and then click OK to delete the cache of temporary Internet files from your system.
    4. Under Temporary Internet Files, click Settings and then select the Every visit to the page box to remove temporary Internet files each time you access the VLSC Downloads page. Then, set the size of the Temporary Internet Files folder to a size larger than the intended download.
    5. Under Temporary Internet Files, click View Files.
    6. Click Edit to open the menu and then click Select All.
    7. Press DELETE. When asked if you would like to delete all the cookies you have selected, click Yes.
    8. Click OK (multiple times) until the General tab is displayed.
    9. Under History, click Clear History and then click Yes. When asked if you would like to delete the history of the Web sites you have visited, click OK.
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How do I get support for downloaded products?
Please visit Microsoft Support at http://support.microsoft.com to access a list of support options. Volume Licensing customers may use Problem Resolution Support, a Software Assurance Benefit. Review your Software Assurance Benefits to verify eligibility.
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How can I acquire a document kit?
If you require a document kit, please Contact Us
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I am an Open Customer. How do I purchase a Media Kit?
Open License customers can purchase a Media Kit through the VLSC for products they have purchased under the Open License and Open Value Programs.
    Note: Media Kit purchases are not available for customers in Russia or India.
    Note: Media Kit purchases are not available for products purchased under Select, Select Plus, Enterprise, Campus, or School Volume Licensing programs.

To order a Media Kit through the VLSC, complete the following steps:

    1. Click Downloads and Keys on the top navigation bar to view a list of products based upon your license entitlements. Use the filters on the left to narrow your product search by category.
    2. Click the Download link for the product you want to download. The Download Settings drop-down box opens.
    3. Select the Language and Operating System Type. If the Order Media button is enabled, you are eligible to purchase media.
    4. Click Order Media. The PPE VLSC Media Shipment Address page opens.
    5. Enter the business physical address and communication preferences, and then click Continue.
    6. Type the VAT number if required and then click Continue Order.

    7. Note: VAT is requested of all customers in Europe, the Middle East, and Africa. Customers in Germany are always charged VAT because products are shipped from a warehouse in Germany.

    8. Type the number of Media Kits you want to purchase in the Quantity box, review previously entered information, and then click Proceed to Checkout.
      Note: You can purchase a maximum of 10 media kits when ordering online. If you require more, Contact Us.

    9. Type the Shipping Address and then click Continue Order.
      Note: Orders must be shipped to the same country as provided in the billing address.

    10. Type the Billing Details and then click Continue Order.
      Note: Customers in Europe, the Middle East, and Africa can choose between credit card or wire transfer payment methods.

    11. Select the Accept the Terms and Conditions check box, review your order, and then click Submit Order to complete your order.
      The Order Confirmation page appears and an email confirmation of the order is emailed to you.

    12. On the Order Confirmation page, click Print to print your order confirmation to retain a record of your Order Number and other important order details.
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Why is the Media Kit button disabled?
Not all Volume Licensing Programs allow the purchase of Media Kits through the VLSC because Microsoft is unable to ship Media Kits to all countries. To determine if you are eligible to order Media Kits, ensure that your address is up to date in your Microsoft Profile. If your address is current and you do not see a link to purchase a Media Kit on the Download Settings page, your country or Volume Licensing Program may not be supported. Contact Us if you have additional questions or wish to order a Media Kit by phone.
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My question is not addressed here. Where can I direct my question?
More training resources, including helpful videos, are available. Please Contact Us by phone or email. Microsoft will respond to emails within 24 hours.
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