Questions and Answers
Who can access the Volume License Service Center (VLSC)?
Individuals who are granted access to the VLSC are notified of their permission assignment in a welcome email. The notification invites them to register as a VLSC user and immediately access and manage their agreement(s). Permission to access the VLSC is granted in one of two ways:
- You are listed as a contact for the agreement(s) in a legal Volume Licensing Program form. Contact types include Primary Contact, Notices Correspondent, Online Access Contact, Software Assurance Manager, Online Services Manager, and/or Subscriptions Manager.
- An Administrator with access to the agreement(s) assigns you permission.
How do I register to use the VLSC for the management of my agreement(s)?
Management of your volume licenses using the VLSC is possible only if you are a registered user of the site. Registration requires a Microsoft Account and a valid business email address (that is, the email address provided on your Volume License Agreement or Open License Order). To register as a VLSC user, complete the following steps:
- Navigate to https://www.microsoft.com/licensing/servicecenter.
- Click Sign In Now to access the Sign-in page.
- In the E-mail address and Password boxes, enter your Microsoft Account credentials.
Note: To sign-up for a Microsoft Account, click Sign-up Now. Once you have created an account, complete the remaining steps in this procedure.
- Click Sign In to access the VLSC Registration page.
- In both the Business E-mail and Confirm your Business E-mail boxes, type the business email address associated with your agreement(s).
Important: Your valid business email address must match the email address provided on your Volume Licensing agreement or Open License order.
- Click Submit to complete your registration.
A notification requesting validation is sent to the business email address that you entered.
Important: Verify that email from firstname.lastname@example.org is not blocked by spam filters.
- Follow the instructions in the validation email and sign-in to the VLSC with the Microsoft Account that you previously associated with your business email address.
Important: Allow up to 48 hours to complete this step and gain access to your agreement(s). If you attempt this step upon immediate receipt of the validation email and a message that no permissions are associated with your account is displayed, do not re-register. Instead, wait 48 hours and try again.
Why do I need a valid business email address?
To help ensure secure access to licensing data, Microsoft now requires both a Microsoft Account and a valid business email address. A valid business email address may be different from your Microsoft Account email address, but it must match the email address provided on your Volume License agreement or Open License order.
I have not signed in to the VLSC in a long time and I am unable to access information related to my agreements. Why?
During a recent VLSC upgrade, Microsoft added the requirement of a valid business email address to all user profiles. To add a valid business email address to your profile and gain access to your agreement information, complete the Request Permissions
Important: Permission guidelines and policies differ by region. Contact Us for assistance with region-specific questions and concerns.
I am signed in to the VLSC, but I am unable to view all of my licensing information. What should I do?
If you are signed in to the VLSC and Licensing IDs for your organization are not displayed, you may need to confirm your permission settings. To request access to your Licensing IDs, complete the Request Permissions
If you are an Open License customer, you may receive a Request Permission Failure Notification for one of two reasons:
- There is currently no administrator for the license.
- Microsoft does not have a valid business email associated with the purchased license.
To verify license entitlement and request access to your license(s), Contact Us. Be prepared to provide:
- License and Authorization numbers
- End customer company name and address
If you do not have this information, contact your Microsoft reseller to request it.
If you continue to experience this issue, Contact Us
What is a permission role?
A permission role determines what you can or cannot do when using the VLSC to manage a specific Licensing ID (that is, Select / Enterprise enrollment, Select Plus Customer Number, Open Value License, or Open License agreement). You may be assigned more than one permission role per Licensing ID that you have access to. Your assigned role(s) may differ between Licensing IDs.
Which permission roles are available in the VLSC?
There are seven permission roles that can be assigned to a Licensing ID in the VLSC. Available roles may vary by Licensing ID. The following table outlines allowable actions by permission role.
|Permission Role||Allowable VLSC Action|
|Administrator||Assign, Edit, and Remove VLSC user permission; as well as execute all actions allowed to other roles.|
|Licensing Info||View Volume Licensing reports, including the Software Assurance Summary.|
|Download||Download licensed Microsoft software per agreement.|
|Product Keys||View product keys per agreement.|
|Software Assurance Manager||Manage the following Software Assurance entitlements: Planning Services, Training Vouchers, E-Learning, Employee Purchase Program, Home Use Program, TechNet, 24x7 Problem Resolution Support, and software (for example, Windows 7 Professional, Windows Fundamentals for Legacy PCs, Office Multi-Language Pack, etc.).|
|Online Services Manager||Manage the following Online Services entitlements: Automated Service Agent, Asset Inventory Service, Business Productivity Online Suite, Exchange Hosted Services (Archiving, Continuity, Encryption, and Filtering), Forefront Client Security, Live Communication Server PIC, Microsoft Learning Solutions, Office Live Meeting and Manage Reservations.|
|Subscriptions Manager||Manage user assignments and changes to the following Microsoft subscriptions: MSDN, TechNet, and Expression. NOTE: When you assign subscriptions your obligation to purchase takes effect immediately at the time of assignment, regardless of whether that user later activates and/or uses that subscription.|
How do VLSC permission roles differ from those on MVLS and eOpen?
VLSC permission roles offer more flexibility than the roles available in the retired MVLS and eOpen sites. Administrators now have more control and granularity when assigning allowable tasks for users.
When existing users were migrated from MVLS to the VLSC, the following role mapping was applied on each Licensing ID to which you had access:
|MVLS Permission Role||VLSC Permission Role|
|User + VLK||Licensing Info, Download, and Product Keys|
|Software Assurance Benefit Administrator||Software Assurance Manager|
|Online Services Benefit Administrator||Online Services Manager|
|MSDN Benefit Administrator||Subscriptions Manager|
The eOpen site had no user roles and contained information about the Open License program only. Existing eOpen users were migrated to the VLSC with the Administrator role for each Open License to which they had access.
|eOpen Permission Role||VLSC Permission Role|
|None, not applicable.||Administrator|
How do permissions differ for users who are assigned a role other than Administrator?
Administrators can perform any action related to an agreement using the VLSC with no restrictions. Users who are assigned limited roles can perform only those actions associated with the assigned role. For example, users assigned the Download role can download licensed software only. They are not able to access Product Keys or perform other actions related to the agreement.
Important: Users with access to the Add Open License feature can perform any VLSC action except Manage Users.
I am an Administrator. How do I assign permissions to others?
If you are an Administrator, see the Administrator FAQ
for information about adding new VLSC users, adding or removing permissions for existing users, responding to Permission Requests, Administrator Inheritance, and other issues specific to VLSC Administrators.
What is displayed on the My Permissions page?
The My Permissions
page displays the business e-mail to which your permissions have been assigned in the User Information
box. It also displays your assigned VLSC permission roles by Licensing ID in the Current Permissions
table. You can choose to display active or both active and inactive Licensing IDs in the table. The Parent Program and – if it exists – the Microsoft Business and Services Agreement (MBSA) under which the Licensing ID was issued is listed for each item in the table.
What can I do on the My Permissions page?
While you are unable to add or remove roles for any Licensing IDs in the Current Permissions
table, you can completely remove a Licensing ID from your permission set if you believe that access has been incorrectly or inappropriately assigned. This is possible in all but the following situations:
- You are listed as the Notices Correspondent or Primary Contact for the Licensing ID you are trying to remove.
- You are listed as the Notices Correspondent or Primary Contact for a legacy Microsoft Business and Services Agreement (MBSA) or on an Enterprise or Select Parent Agreement because the Licensing Info role is retained for all Child Licensing IDs of the MBSA or Parent Program. For more information, see the Administrator FAQ regarding Administrator Inheritance and deciding to Opt In or Opt Out as an Administrator of Child Licensing IDs.
To completely remove a Licensing ID from your permission set, complete the following steps from the My Permissions page:
- Locate the Licensing ID you want to remove in the Current Permissions table.
- Click the Remove icon associated with the Licensing ID (that is, the red X located in the left column of the row).
Important: Once access to a Licensing ID is removed, it can be restored only by submitting the Permissions Request Form to request re-assignment.
How do I submit a request for permissions to manage my agreement(s) using the VLSC?
- Click Administration and then click Request Permissions to access the Request Permissions page.
- In the Licensing ID Access section, select the Program and enter the agreement or enrollment number of the selected program.
- Under Permission Role Request, select the check box for each role that you are requesting for this Licensing ID.
Note: If the SA Manager check box is selected, the Software Assurance Manager Permissions window appears. Select the check box for each Software Assurance benefit you need to manage and then click OK.
- Under Comment and Send, type any optional comments.
- Click Add to submit your permissions request.
Note: Notification of the request is sent to the Administrator(s) of record for the Licensing ID. Once processed by an Administrator, an email message is sent to notify you of the action taken. If approved, you can manage tasks related to the Licensing ID immediately.
Why does the permission request require me to list a specific Licensing ID?
It is rare that an organization has only one Administrator to manage VLSC access for all Licensing IDs. In large companies, there may be fifty or more individuals with Administrator access to hundreds of Licensing IDs. By entering a specific Licensing ID on the Permission Request form, the VLSC is able to send your request to select Administrators with sufficient permissions to process your request.
Who is my administrator?
For privacy reasons, we cannot post the names of Administrators associated with your company or organization. If you do not know the identity of your Administrator, complete the Request Permissions
procedure. The VLSC directs your request to the appropriate Administrator(s).
What is the Add Open License feature?
The Add Open License
feature is used to gain a limited
set of user access permissions to manage a specific Open License agreement. Permissions include:
- View license information
- Download licensed software
- Access product keys
- View a Software Assurance Summary
- View or manage Microsoft subscriptions (that is, MSDN, TechNet, and Expression)
Note: The Add Open License feature cannot be used to assign Administrator access. To be added as an Administrator for an Open License agreement; click Administrator and then click Request Permissions. Complete and submit the Permission Request Form. Notification of the request is sent to the Administrator(s) of record for the license. Allow up to 24 hours to process the request.
Who can use Add Open License?
Any registered VLSC user who has an Open License agreement associated with his or her profile can use the Add Open License feature.
How do I access Add Open License?
To access the Add Open License page, click Administration and then click Add Open License.
How do I add permissions to my profile using Add Open License?
If you are not a registered VLSC user, first complete the VLSC Registration
procedure to gain access to the Add Open License feature.
To add permissions for an Open License to your profile, sign-in to the VLSC and complete the following steps:
- Click Administration and then click Add Open License to access the Add Open License page.
- In the License Number and Authorization Number boxes, enter valid Open License agreement numbers.
- Select the I Acknowledge check box and then click Submit.
Your entries are validated and the request is submitted for processing. Notification of the request is sent to you and to the Administrator(s) of record for the license. Allow up to 24 hours to process the request.
How does Add Open License keep my license information safe?
Add Open License ensures the security of your licensing information by validating license and authorization numbers, notifying License Administrator(s) of requests, and blocking user access if necessary to prevent misuse.
Why must I provide my first and last name on the Add Open License page?
Each user is required to have a complete VLSC profile before using the Add Open License feature. Profile information is sent to License Administrator(s) to enhance agreement security. Administrator(s) use this information to closely monitor who is accessing agreement information. Profile completion is requested upon first use of the feature only.
What does this error mean? You have entered an invalid Authorization/License number combination multiple times. This functionality has been temporarily suspended.
This message may appear if:
- You attempt to submit multiple invalid License number/Authorization number combinations. In this case, your access will be suspended for a 24-hour period. Validate the license and authorization numbers you are attempting to enter and try again after 24 hours.
- Your new Open License and associated data has not fully propagated through the VLSC. Please try again after 24 hours.
Should I use Add Open License or Request Permissions to assign agreement permissions to users?
Registered VLSC users who are authorized to manage a license on behalf of the Administrator or the Open License customer can use either Add Open License or Request Permissions to assign user permissions.
Consider the following when determining which feature to use:
- Request Permissions can be used to assign agreement permissions for any volume license program type.
- Add Open License can be used to assign Open License agreement permissions only.
Why should I add my reseller as an Administrator?
To mitigate privacy and anti-piracy concerns, your reseller (that is, your partner of choice) should be assigned Administrator access to your Open License agreement(s) to work on your behalf.
Important: To manage account users, resellers must be assigned the Administrator role for the agreement.
Can my reseller manage my Open License agreements without being added as an Administrator?
Yes. Resellers can be assigned a limited set of permissions to manage a specific Open License agreement on behalf of the customer, including the right to view license information, download licensed software, access Product Keys, view a Software Assurance Summary, and view or manage Microsoft subscriptions (that is, MSDN, TechNet, and Expression).
Important: To manage account users, resellers must be assigned the Administrator role for the agreement.
Why has my reseller been granted automatic access to my agreement?
Many Open License customers want their reseller to manage some or all of their agreements on their behalf. If the reseller’s business email address is included on the Open Order form, the reseller is automatically assigned a limited set of permissions to manage a specific Open License agreement on behalf of the customer. Permissions include rights to:
- View license information
- Download licensed software
- Access product keys
- View the Software Assurance Summary
- View or manage subscriptions (MSDN, TechNet)
After the order is processed, the Administrator’s welcome email contains a notification of the reseller’s permissions. The email contains a link that allows the administrator to deny reseller access to the agreement at any time.
How does my Reseller gain automatic access to my Open License agreements?
A reseller will gain automatic access to an Open License if they provide their business e-mail address on the Open Order form. As a customer, you may choose to deny access to your reseller by clicking "Deny Access" in the e-mail notification or in the Manage Users section of the VLSC.
Why were my Add Open License permissions denied/revoked?
When Add Open license permissions are automatically granted, the Administrator receives an email to notify them of the request. Through either the email message or the VLSC site, the Administrator, as owner of the license, has the option to deny reseller access to their agreement if they choose.
For Open License Administrators: How do I approve/deny an Add Open License Permission request?
Your reseller will be automatically be assigned limited permissions to a new Open License agreement when the order is processed as long as they have included their email address on the order. You will receive a Welcome to the VLSC email that contains a link allowing you to deny access to your reseller if you choose. You do not need to log in to the VLSC to deny access. Resellers who are not automatically added on a new agreement have the option to request access using the Add Open License feature. As a customer, you may choose to deny access to your reseller by clicking "Deny Access" in the e-mail notification or in the Manage Users section of the VLSC.
My question is not addressed here. Where can I direct my question?
More training resources
, including helpful videos, are available. Please Contact Us
by phone or email. Microsoft will respond to emails within 24 hours.