Unlock new business opportunities with the cloud-based phone system built for productivity. Microsoft 365 Business Voice is an all-in-one communication solution for small and medium businesses (SMBs) that integrates into Microsoft 365—bringing together calling, meetings, and messaging into a single application, Microsoft Teams.
Microsoft 365 Business Voice with Calling Plan is available in the US, Canada, and the UK. Microsoft 365 Business Voice without Calling Plan is available in 70 countries worldwide.
Planning and design services lay the groundwork for a smooth rollout and provide the opportunity to set up the customer relationship. Help your customers plan and design the next phase of their communications journey to capture new opportunities.
- Telephony planning
- Network assessment
- Device procurement and supply
- Skype for Business to Teams planning
- Persona analysis
- Workflow analysis
Project-based engagements with a follow-on activity to your basic planning and envisioning customer engagements. Provide best practices for network and devices and basic user enablement for licensing or user enablement, along with policy creation.
- Network remediation
- User enablement
- Call queues and auto attendants
- Direct Routing configuration
- Fix-mobile convergence
- Devices deployment
- Contact center integrations
- Line-of-business integrations, bots
- Video interoperability
Services to drive usage and adoption of modern communications.
- Ongoing training and adoption services
- Change management services
Managed services focusing on monitoring, management, reporting, and support provide opportunities for ongoing recurring revenue streams.
- Quality reporting and monitoring
- Device management
- SBC management
- User support
- Network and connectivity
- Adds, moves, and/or changes