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Microsoft 365 for Partners

Microsoft 365 Business Voice

Unlock new business opportunities with the cloud-based phone system built for productivity. Microsoft 365 Business Voice is an all-in-one communication solution for small and medium businesses (SMBs) that integrates into Microsoft 365—bringing together calling, meetings, and messaging into a single application, Microsoft Teams.

Microsoft 365 Business Voice with Calling Plan is available in the US, Canada, and the UK. Microsoft 365 Business Voice without Calling Plan is available in 70 countries worldwide.

Download the Microsoft 365 Business Voice Practice Development Guide

Customer benefits

All-in-one communication

Transform how work gets done by unifying calling, chat, meetings, calendar, and email.

  • Calling, chat, and meetings in a single app
  • Built-in audio conferencing
  • Share, edit, and co-author in Office apps during calls and meetings
Easy and intelligent calling

Communicate with more flexibility, ease, and intelligence to stay connected.

  • Call from anywhere, on any device
  • Quick one-click calling and meetings
  • Artificial intelligence (AI)-powered capabilities
Delivered from the Microsoft cloud

Work confidently with a reliable and secure cloud-based solution.

  • Enterprise-grade calling
  • Manage in Microsoft 365
  • One provider
49%6x56%Customer trends and insightsof younger managers cite lack oftechnology/tools as reason why theydo not have a remote workforce1as many small businesses agreethat dynamic team structureswill become the norm2of customers with fewer than 500employees are planning to investin UCaaS in the next 12 months3
1Owl Labs survey, March 2019
3Forrester Total Economic Impact Study: Microsoft Teamwork Partner, July 2019
Enable Teams as phone systemStandardize on Teams and grow lifetime value through Microsoft 365 Business VoiceWin the foundationSell Microsoft 365 Business StandardBuild and expand your Teamwork practiceTeams adoptionSell Microsoft Teams as a rich meetings and meeting room solutionTo learn more, download the Microsoft 365 Business Voice partner opportunity presentationMeetings servicesCalling servicesRealize the growing potential service revenue opportunityTeams adoptionMeetings servicesCalling services


Planning and design services lay the groundwork for a smooth rollout and provide the opportunity to set up the customer relationship. Help your customers plan and design the next phase of their communications journey to capture new opportunities.

  • Telephony planning
  • Network assessment
  • Device procurement and supply
  • Skype for Business to Teams planning
  • Persona analysis
  • Workflow analysis


Project-based engagements with a follow-on activity to your basic planning and envisioning customer engagements. Provide best practices for network and devices and basic user enablement for licensing or user enablement, along with policy creation.

  • Network remediation
  • User enablement
  • Call queues and auto attendants
  • Direct Routing configuration
  • Fix-mobile convergence
  • Devices deployment
  • Contact center integrations
  • Line-of-business integrations, bots
  • Video interoperability


Services to drive usage and adoption of modern communications.

  • Ongoing training and adoption services
  • Change management services


Managed services focusing on monitoring, management, reporting, and support provide opportunities for ongoing recurring revenue streams.

  • Quality reporting and monitoring
  • Device management
  • SBC management
  • User support
  • Network and connectivity
  • Adds, moves, and/or changes