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Calling and Meetings in Microsoft Teams

Microsoft Teams delivers immersive experiences that help organizations boost productivity. People can work more efficiently across teams and stay connected wherever they are, on any device. You can make the most of this opportunity by offering integrated messaging, calling, and meeting solutions built on Microsoft Teams.

Customer benefits

Connect everywhere

A single intelligent communications and collaboration experience for chat, calling, and meetings with a portfolio of purpose-built devices to choose from.

Enable more efficient and effective meetings

An intelligent backend delivers adaptive and immersive meeting experiences that drive efficiencies by providing transparent access to information and contextual insights drawn from usage patterns.

Leverage a comprehensive ecosystem

Supported by a best-in-class ecosystem of partners with solutions ranging from devices to third-party integration—extending the value and capabilities of Microsoft Teams for Calling and Meetings.

Innovation built on a foundation of quality

Microsoft Teams is built for modern communications that ensure optimal audio and video experiences regardless of device or network. Organizations and users can work with confidence—on a platform designed to deliver security, control, and compliance.

Microsoft Teams – your hub for teamwork
Meetings

Microsoft Teams meetings deliver a rich, high-definition audio and video experience that enables users to interact and collaborate easily, regardless of the device or network. Whether it’s one-on-one video video calls on mobile and desktop devices, conference meetings held across boardrooms all over the world, or global live events delivered to thousands of people, Microsoft Teams Meetings provides a seamless, scalable, and secure experience for users. And, because Microsoft Teams supports a range of best-in-class devices, you can offer your customers more immersive experiences to improve collaboration across teams.

Calling

Deepen your customer engagements—and simplify communication and collaboration for your customers— by adding calling (PSTN) capabilities in Office 365 and Microsoft Teams. Phone System, when paired with Calling Plan and/or Direct Routing, provides a rich cloud-based calling experience through Microsoft Teams for Office 365 users, globally.

Learn more about Calling

Devices

For every work experience, and for any space and any working style, there’s a Microsoft Teams device to choose from. The Teams UI delivers seamless Teams experiences across a variety of certified devices. In addition, Microsoft Teams Rooms brings a modern, easy-to-use, and consistent experience to meeting spaces with one touch join and a rich set of artificial intelligence-enabled (AI-enabled) capabilities.

Increase your Teamwork practice revenue up to US$30 per user, per month

Teamwork represents the largest and fastest expanding Microsoft 365 opportunity for partners across all four delivery areas—deployment, advisory and adoption services, business solutions, and managed services. A major catalyst for this growth is the increasing adoption of a Teams-centric model where companies make Microsoft Teams a hub for all collaboration, which integrates other collaboration solutions, information sources, and tailored workflows. Another driver is the increased opportunity to integrate meeting services, meeting rooms and calling into a unified collaboration and communication solution for enterprise customers.*
 
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*Forrester Consulting, The Microsoft 365 Teamwork Partner Opportunity: A Forrester Total Economic Impact study, commissioned by Microsoft, July 2019.
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Jumpstart your Microsoft Teams practice for Calling and Meetings

Introducing the Microsoft Teams Partner Guide for Calling, Meetings, and Teams Rooms. Learn about the partner opportunity and find guidance, along with readiness tools and go-to-market resources, designed to help you build a Microsoft Teams Calling and Meetings practice.

 
View the guide now

How to build a practice 3200x1200

Deciding to build a practice for Microsoft Teams Calling and Meetings is very exciting and offers a great deal of opportunity. In this section we will walk you through a 7-step process for developing your practice for Calling, Meetings and Devices. Create a portfolio of services to support customers across the Microsoft Teams lifecycle. Use existing or new go-to-market accelerators and related IP kits to develop a structured, repeatable offers.

Download the 7-step guide today!

Envision

Create a portfolio of services to support customers across the Microsoft Teams lifecycle. Use go-to-market accelerators and related IP kits to develop a structured, repeatable offer.

For the Envision level, develop services that enable you to help your customers plan and design their communications journeys—and help you establish valuable relationships.

  • Plan and design services
  • Network assessment
  • Device strategy
  • Advisory
  • Migration planning
  • Meeting room assessment
  • Meeting room equipment specification
  • Dial plan development
  • Skype for Business to Teams planning
  • Persona analysis
  • Dial plan and workflow analysis

Enable

Create a portfolio of services to support customers across the Microsoft Teams lifecycle. Use go-to-market accelerators and related IP kits to develop a structured, repeatable offer.

Enable represents the first level of project-based services that you might deliver to get customers started on a Teams Calling and Meetings solution. It’s a direct follow-on to a planning and envisioning engagement.

  • Phone system and calling plan configuration
  • Configuration of call queues and auto attendance
  • Deploy Direct Routing
  • Device, handset and headset, sales and deployment
  • Device and licensing sales
  • Network remediation
  • Microsoft 365 administration
  • Configuring meeting policies
  • Configure Meetings First
  • Cloud video interop deployment
  • Live event SDN
  • Meeting room system installation
  • Meeting room configuration
  • Room remediation consulting
  • Audio Conferencing Configuration
  • Devices as a service (DaaS)

Usage

Create a portfolio of services to support customers across the Microsoft Teams lifecycle. Use go-to-market accelerators and related IP kits to develop a structured, repeatable offer.

Services that drive usage and adoption of modern communications are typically longer engagements for adoption and change management services and provide the opportunity to use bots and solutions.

  • Ongoing training and adoption services
  • Ongoing change management services
  • Migration assistance
  • Meetings culture change
  • Device deployment

Support

Create a portfolio of services to support customers across the Microsoft Teams lifecycle. Use go-to-market accelerators and related IP kits to develop a structured, repeatable offer.

Support services are ongoing customer engagements that provide monitoring, management, and reporting about different elements within the service or deployment.

  • Quality reporting and monitoring
  • Usage monitoring
  • Device management
  • Room system monitoring
  • Tier 1-4 support
  • Network m
  • Live event management
  • Meeting room equipment break-fix
  • Meeting room device service uptime reporting
  • Ongoing change management and adoption support
  • Direct Routing as a Service
  • SBC Management

Journey from Skype for Business to Teams

Assisting your customers on the journey from Skype for Business to Microsoft Teams enables them to take advantage of everything they know and appreciate about Skype for Business, with the addition of collaboration tools, app integration, and file storage. To help your customers plan and implement a successful upgrade from Skype for Business Online to Teams, take advantage of comprehensive resources and support services, including robust online guidance featuring a proven success framework, best practices, and downloadable assets, no-cost instructor-led training, and Teams onboarding assistance with FastTrack. Not only can you help customers simplify calling and meetings for users, but you can also usher them into a modern era of communications. Use Skype for Business to Teams upgrade planning materials to transition your customers.

Skype for Business Online will be retired on July 31, 2021, see partner resources to learn more.

Partner success stories

Arkadin

With an ecosystem based on Microsoft solutions and more than 200 certified professionals 100 percent focused on cloud unified collaboration, Arkadin was one of the first partners with a Microsoft Teams Direct Routing offer in market. By using its deployment planning and assessment services and technical documentation, Arkadin has built its Professional Services offering, enablement materials, and training into a proven framework that enables the company to successfully transition customers to new technology at scale. Arkadin has helped a UK university consolidate its complex PBX to Microsoft Teams Meetings and Calling for 10,600 users. And an engineering consulting firm has forecasted savings of US$400,000 per year (a 50 percent cost reduction) by deploying Teams with Calling and Meetings to 1,500 employees and bringing Arkadin’s change management and adoption approach.

Learn more about the Arkadin offer

Tata Communications

As a Microsoft Teams Direct Routing launch partner, Tata Communications has played a leading role to drive global awareness and adoption of Microsoft Teams Direct Routing. Registering more than 100,000 seats and fostering an impressive pipeline of more than 200,000 seats, Tata Communications has successfully transitioned its practice from Skype for Business to Teams with Direct Routing. Bringing together a powerful combination of fully managed services and a broad partner ecosystem, Tata has identified a clear and consistent approach for their Teams Direct Routing solution that addresses customer requirements and uses a single intelligent communications platform combined with user training to drive adoption. 

Learn more about the Tata Communications offer

CDW

CDW was engaged by Ferguson Enterprises, which has more than 27,000 associates and 1,400 locations, to perform the design, planning, and phase-one pilot migration from Cisco UC to Microsoft Teams with Phone System. CDW helped Ferguson use Teams as its single application to perform collaboration and communication, providing more efficient workflows than the mix of applications from different manufacturers. Ferguson also deployed Direct Routing to use Phone System with established phone numbers. By combining calling and meetings into a single platform with Microsoft Teams, CDW eliminated the need for multiple calling and conferencing tools. CDW’s service delivery experience with this customer on the legacy Cisco platform and familiarity with current Microsoft telephony deployment and investment, made it the ideal partner to help deliver the new solution.

Learn more about the CDW offer

NBConsult

NBConsult demonstrated Microsoft Teams voice with Direct Routing for Hans Merensky Holdings (HMH) showcasing “no investment required” through a comprehensive proof of concept (POC). HMH opted for an organization-wide Teams deployment with Direct Routing using a Microsoft Azure-hosted Session Border Controller. Using Teams as the collaboration solution, NBConsult delivered a superior, integrated user experience with improved voice quality, while raising the user’s productivity by integrating multiple Office 365 technologies into a single client. The Teams voice solution has demonstrated a 20 percent reduction in call costs, which is expected to rise as NBConsult drives adoption of the solution across HMH globally. Microsoft Teams Direct Routing enabled NBConsult to move its Skype for Business practice to an end-to-end Microsoft Teams practice that incorporates network assessment, first line support, adoption and training. Teams Direct Routing opened new markets and revenue streams that were previously unattainable to NBConsult, while also driving Azure adoption and revenue.

Learn more about the NBConsult offer

Webinars on demand

Microsoft Teams Calling and Direct Routing
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What's new in Microsoft Teams? Take advantage of modern meetings
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Take online meetings to a new level with live events in Microsoft Teams
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The time is now! Migrate customers from Skype for Business to Microsoft Teams
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Ready, Set, Grow your Microsoft 365 Intelligent Communications Practice
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UPDATE - Microsoft Teams: now a complete meeting and calling solution
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New calling capabilities in Microsoft Teams
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Microsoft Teams modern meeting experiences
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Partner Office Hours

14 May 2019
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30 April 2019
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16 April 2019
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28 March 2019
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14 March 2019
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28 February 2019
Q&A

14 February 2019
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31 January 2019
Q&A

17 January 2019
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