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Microsoft 365 for Partners

Microsoft Teams Meetings, Calling, and Devices

Microsoft Teams is the hub for teamwork that brings together chat, meetings, calling, Office 365 apps, and third-party tools, all in one place. Built with enterprise-grade security and compliance capabilities, Microsoft Teams meets the critical requirements for today’s business needs. You can make the most of this opportunity by building or expanding your Teams practice with meetings, calling, and devices.

Customer benefits


Connect everywhere

A single intelligent communications and collaboration experience for chat, calling, and meetings with a portfolio of purpose-built devices to choose from.

Enable more efficient and effective meetings

An intelligent backend delivers adaptive and immersive meeting experiences that drive efficiencies by providing transparent access to information and contextual insights drawn from usage patterns.

Leverage a comprehensive ecosystem

Supported by a best-in-class ecosystem of partners with solutions ranging from devices to third-party integration – extending the value and capabilities of Microsoft Teams for Meetings and Calling.

Innovation built on a foundation of quality

Microsoft Teams is built for modern communications that ensure optimal audio and video experiences regardless of device or network. Organizations and users can work with confidence – on a platform designed to deliver security, control, and compliance.

Microsoft Teams – your hub for teamwork


Meetings

Meet smarter, stay focused, and achieve more with Microsoft Teams Meetings. Teams delivers a unique end-to-end meeting experience that features the human element of face-to-face interaction while helping people stay focused before, during, and after meetings to accomplish more together. Teams Meetings provide a seamless, scalable, and secure experience on mobile, desktop, and meeting room devices.

Calling

Simplify your enterprise voice services with a reliable, high-quality integrated calling solution built on the Microsoft cloud. With Teams, you have everything you need to enable your customers to make and receive phone calls from anywhere – including their desk phones, mobile phones, or computers. Because Teams is part of Microsoft 365, you can offer your customers a modern voice solution that combines unified communications with teamwork capabilities into an all-in-one communication and collaboration solution that users love and IT trusts. And best of all, your customers save time and money with a single provider.

Devices

For every workspace and workstyle, there’s a Microsoft Teams device to choose from. Microsoft works with an ecosystem of best-in-class device partners to deliver a native, purpose-built Teams experience, across a range of first- and third-party hardware. Teams devices offer familiar and consistent experiences across all device types. Certified to deliver high-quality audio, video, and sharing experiences, Teams devices enhance calling and meeting experiences, allowing everyone to be heard clearly, wherever they may be

Microsoft Teams Rooms

Microsoft Teams Rooms includes two offerings for meeting experiences and management: Microsoft Teams Rooms Standard and Microsoft Teams Rooms Premium.

Microsoft Teams Rooms Standard

The Microsoft Teams Rooms Standard offering, formerly known as the Meeting Room license, enables inclusive and collaborative meeting room experiences across Teams Rooms, collaboration bar, and Surface Hub. Microsoft Teams Rooms Standard provides the necessary licenses for Microsoft Teams, Skype for Business Online, and Intune management. The offering also enables Phone System, necessary for PSTN integration, and Audio Conferencing, where available. As part of this offering, customers have access to a newly improved management experience through Teams Admin Center, which allows them to manage devices themselves or delegate access to a partner who can manage devices on their behalf.

Microsoft Teams Rooms Premium

Microsoft Teams Rooms Premium includes a remote management service that enables customers to shift the operational responsibility of managing and monitoring Microsoft Teams Rooms to Microsoft or partners. Microsoft Teams Rooms Premium provides around-the-clock management and monitoring of room operating systems and software, surfacing insights and alerts, and taking remote action on behalf of the customer as permitted. Microsoft Teams Rooms will be expanding with additional premium experiences in the future.

Partner opportunity

 
With Teams Rooms offerings, partners have the opportunity to grow their businesses with value-added services, such as infrastructure assessment, device deployment, user training, change management, ongoing management of the complete meeting environment, on-site support, and more. By adding value-added services to the capabilities included in Microsoft Teams Rooms Standard and Premium, partners can provide customers complete meeting room solutions.

Growing opportunity across Meetings, Calling, and Devices


Teamwork continues to be the most important driver of growth for partners. Meeting rooms design, deployment, and management has emerged as a leading area of opportunity, even for partners who previously did not specialize in the practice. Calling has also become an increasingly large opportunity for partners traditionally not specializing in voice solutions. Meetings, Calling, and Devices should be viewed as an incremental opportunity on top of an established Teams collaboration solution and practice.

 
Learn more about the Meetings, Calling, and Devices opportunity

*A commissioned Total Economic Impact study conducted by Forrester Consulting on behalf of Microsoft: The Microsoft 365 Partner Opportunity, July 2020
Explore more of these possibilities in the Microsoft Teams Calling and Meetings Partner Opportunity presentation and Service Portfolio GuideTeams adoption with chat and collaborationMeetingsMeetingrooms and devicesCallingSolution developmentRevenue opportunityExpand your Teams practice

Microsoft Teams Partner Guide


This interactive guide can help you build your Microsoft Teams practice, understand the partner opportunity, develop the required skills, and leverage our go-to-market resources with a focus on Meetings, Calling, and Teams Devices.

 
View the Microsoft Teams Partner Guide

Drive customer intent with workshops

Teams Meetings and Meeting Rooms Workshop


Do more with Teams! In-person or new virtual delivery, the Meetings Workshop is designed to help partners drive customer awareness and intent for Microsoft Teams Meetings and Meeting Rooms through “art of the possible” demonstrations, customer use cases, and deep-dive planning engagement.
 

Teams Calling Workshop


Help customers experience Microsoft Teams Calling with Phone System capabilities and Advanced Communication scenarios through this in-person or virtual workshop. This partner-led engagement is designed to showcase to customers calling capabilities through “art of the possible” immersive experiences, use-cases, and deep dive planning resulting in actionable recommendations to deploy and adopt Microsoft Teams Calling with Phone system.
 

Demonstrate your knowledge with advanced specializations


An advanced specialization increases your visibility to customers through prioritized ranking in searches, and assures potential customers you meet the highest standards for deploying and managing Teams Meetings, Calling, and Devices.
 

Envision

Use these examples to build and develop services offers and engagements that range across Envision, Enablement, Usage, and Support phases.

For the Envision phase, develop services that enable you to help your customers plan and design their communications journeys – and help you establish valuable relationships.

  • Network assessment
  • Device strategy
  • Advisory
  • Migration planning
  • Meeting room assessment
  • Skype for Business to Teams planning
  • Persona analysis
  • Dial plan and workflow analysis

Enable

Use these examples to build and develop services offers and engagements that range across Envision, Enablement, Usage, and Support phases.

Enable represents the first level of project-based services that you might deliver to get customers started on a Teams Meetings, Calling, and Devices solution. It’s a direct follow-on to a planning and envisioning engagement.

  • Phone system configuration
  • Call queue and Auto Attendant configuration
  • Direct Routing deployment
  • Personal Teams devices deployment
  • Network remediation
  • Meetings First configuration
  • Cloud video interop deployment
  • Live events policy creation
  • Meeting room device deployment and configuration
  • Audio Conferencing configuration
  • Third-party integrations

Use

Use these examples to build and develop services offers and engagements that range across Envision, Enablement, Usage, and Support phases.

Services that drive usage and adoption of modern communications are typically longer engagements for adoption and change management services and provide the opportunity to use bots and solutions.

  • Ongoing training and adoption services
  • Ongoing change management services
  • Migration assistance
  • Meetings culture change

Support

Use these examples to build and develop services offers and engagements that range across Envision, Enablement, Usage, and Support phases.

Support services are ongoing customer engagements that provide monitoring, management, and reporting about different elements within the service or deployment.

  • Usage and quality reporting and monitoring
  • Meeting room management and monitoring
  • Tier 1-4 support
  • Network quality management
  • Live events production and management
  • Meeting room device break-fix
  • Ongoing change management and adoption support
  • Direct Routing as a Service
  • SBC Management
  • Devices as a service (DaaS)

Help customers transition from Skype for Business


Microsoft Teams builds on the capabilities of Skype for Business and enables organizations to transform the ways they communicate and collaborate. Assist your customers on their journeys from Skype for Business to Microsoft Teams and realize the full value of Teams for calling, chat, meetings, collaboration, application integration, and more. Use Skype for Business to Teams upgrade planning materials to help your customers design and implement a successful transition to Teams – from technical and organizational readiness, to deployment and optimization.

Whether your customers are using Skype for Business on-premises, Skype for Business Online, or a hybrid deployment, encourage them to leverage comprehensive resources and support, featuring a proven success framework, no-cost instructor-led training, and Teams onboarding assistance with FastTrack (with qualifying plans). Not only can you help customers simplify meetings and calling for users, but you can also usher them into a modern era of communications.

Skype for Business Online is retiring on July 31, 2021. Now is the time to help your customers with their upgrade planning. Explore partner resources to learn more.

Microsoft 365 Business Voice


Unlock new business opportunities with the cloud-based phone system built for productivity. Microsoft 365 Business Voice integrates into Microsoft 365 for an all-in-one communication solution that brings together calling, meetings, and messaging into a single application, Microsoft Teams.

Learn more about Microsoft 365 Business Voice

Webinars

Why Microsoft Teams?
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Microsoft Teams Virtual Calling and Meeting Bootcamp
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Accelerate your customers’ move to Teams for Calling and Meetings
Video | PowerPoint

Virtual delivery of Microsoft 365 partner workshops
Video | PowerPoint

#BetterTogether – Enabling custom app creation in Teams using Power Apps
Video | PowerPoint

Do more with Teams – Become an expert with Meetings Workshop
Video | PowerPoint

Do more with Teams – Meetings Workshop Best Practices
Video | PowerPoint

Drive business growth with Microsoft Teams Meetings and Rooms
Video | PowerPoint

Extend your ACM services to drive repeatable business value conversations
Video | PowerPoint

FY20 Teamwork Assessment deep dive
Video | PowerPoint

FY20 Teamwork Partner Practice Kickoff
Video

Grow your business with Microsoft’s vision for Firstline Workers
Video | PowerPoint

Learn how to build Microsoft Teams apps
Video | PowerPoint

Meetings Workshop Partner Office Hours recap
Video | PowerPoint

New Meetings Workshop – a module of the Teamwork Assessment
Video | PowerPoint

Step-by-step guide to your Teams Custom Solutions practice, and to Greece!
Video | PowerPoint