Firstline Workers form the backbone of many of the world’s largest industries. This workforce represents considerable untapped market opportunities for Microsoft partner solutions that maximize Firstline Worker efficiencies, streamline communications, and deepen connections.
The untapped digital transformation opportunities for Firstline Workers
Industries such as retail, manufacturing, and healthcare can have up to ten times the number of Firstline Workers as they do knowledge workers. The Firstline Worker opportunity is also expanding because the line between knowledge workers and Firstline Workers is becoming blurred. These essential workers have become prominent with recent market developments, and organizations are motivated to increase productivity and efficiency. Combined, these trends mean that there’s an incredible growth opportunity in providing services and solutions in the Firstline Worker space.