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Firstline Workforce

Firstline Workers form the backbone of many of the world’s largest industries. This workforce represents considerable untapped market opportunities for Microsoft partner solutions that maximize Firstline Worker efficiencies, streamline communications and deepen connections.

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1Harvard Business Review Analytics Services, *Building for success at the firstline of business*, HBR Pulse Survey, Sept. 2018. 2Forbes Insights, *Empowering the Firstline Workforce*, Sept. 2018. 3Glassdoor, *Does Company Culture Pay Off? Analyzing Stock Performance of “Best Places to Work” Companies*, Mar. 2015.

Build a successful practice on the front line

At more than 2 billion strong, Firstline Workers are the largest and most underserved segment of today’s 3.5 billion global workforce. The market opportunity is significant—and now is the perfect time to take advantage of it.

Microsoft 365 F1

Microsoft 365 F1 is a complete, intelligent solution that combines Office 365, Windows 10 Enterprise, and Enterprise Mobility + Security to extend the Microsoft 365 service value across entire customer organizations. It empowers Firstline Workers to be creative and work together, securely.

Explore Microsoft 365 F1 resources Conduct a Teamwork Assessment

Customer benefits

Our firstline vision: maximize the impact of the Firstline Workforce

Foster culture and community
Train and upskill employees
Digitize business process
Deliver real-time expertise
Manage risk and cost

Latest features

FirstlineWorkforce FLWUpdate 10192018edit


Firstline Managers can use their desktops or mobile devices to plan schedules in an employee self-service and integrated experience.

  • Create, update, and distribute schedules.
  • Broadcast open and unfilled shifts so that other staff can cover them.
  • Allow Firstline Workers to set availability, review and swap shifts, and ask for time off using their mobile devices.

Grow your practice with compelling offers

By extending the work you do today around collaboration, security and compliance, and modern desktop, you can deliver Firstline Worker services and solutions built on Microsoft 365 F1—and dramatically expand your addressable market.

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*Per user gross profit opportunity based on composite 20,000-user deal4


4 Forrester Consulting. The Partner Business Opportunity for Maximizing the Impact of Firstline Workerswith Microsoft 365. A commissioned study. May 2018.

Direct project services
  • Assess current state technologies and employee personas; build roadmap.
  • Deploy critical identity, threat protection, communication, collaboration, and productivity tools.

Pull-through project services
  • Change management consulting and adoption consulting.
  • SharePoint portals and Teams applications.
  • Customer application development.
  • Continuous learning, adoption, and innovation services.
Managed services
  • Provide technical and user support.
  • Manage Firstline Worker devices, kiosks, and applications.
  • Offer security monitoring and remediation services.
  • Provide device-as-a-service (DaaS).
Repeatable IP
  • SharePoint and intranet solutions.
  • Microsoft 365 usage reporting and applications.
  • Vertical and line-of-business solutions.
Partner success stories
Communication Square

Communication Square designed its Firstline Workers Empowerment Solution—based on Microsoft 365 F1—with the flexibility to address each customer’s unique needs for increased productivity, secure collaboration, and automated tasks.

Read the case study

Data Market

In response to growing demand from customers’ human resources (HR) departments for Firstline Worker solutions that improve communication, training, and security, Data Market used PowerApps to quickly develop a mobile application named Dijital Yaka. This solution delivers the functionality HR needs while keeping sensitive information in a secure environment.

Read the case study


Mint’s custom PowerApps solutions leverage the versatility of the cloud to help Firstline Workers do their jobs well—and help companies achieve their business objectives.

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With Restosense, PeakUp delivers a customizable end-to-end restaurant management solution that provides the tools Firstline Workers need to keep operations running smoothly—and to ensure customers are happy.

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Rapid Circle

Rapid Circle has built a strong Firstline Worker practice in the healthcare industry by combining Microsoft 365-based solutions packaged with managed services to deliver continuous innovation to customers.

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Synergy Technical

Customers can be resistant to folding technology, specifically for Firstline Workers, into their operating budgets—just out of habit. But Synergy Technical’s approach shows customers how a Microsoft 365-based Firstline Worker solution can speed communication, reduce costs, and increase efficiencies for social services agencies, retailers, and oil and gas companies, alike.

Read the case study