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Intelligent communications

Intelligent communications delivers immersive experiences that help organizations boost productivity. People can work more efficiently across teams and stay connected wherever they are, on any device. You can make the most of this opportunity by offering integrated messaging, calling, and meeting solutions built on Microsoft 365.

Customer benefits

Connect everywhere

A single intelligent communications and collaboration experience for chats, calls, and meetings—regardless of device.

Enable more efficient and effective meetings

An intelligent backend delivers adaptive and immersive meeting experiences that drive efficiencies by providing transparent access to information and contextual insights drawn from usage patterns.

Leverage a comprehensive ecosystem

Innovate and take your business in new directions by taking advantage of an intelligent communications ecosystem of specialized solutions, services, and devices.

Rely on a trusted platform

Organizations can run smoothly—and users can work with confidence—on a platform with enterprise-level security, compliance, and manageability.

Partner opportunity

Intelligent communications opportunities are rapidly emerging as communications and collaboration practices converge to create a single comprehensive practice with significant growth potential. According to Wainhouse research, by 2022, the unified-communications-as-a-service (UCaaS) market will grow by an additional 300 million seats.* Capture more of the Microsoft 365 opportunity by combining and expanding your communications and collaboration practices with Microsoft Teams offerings.

*Wainhouse Research. 2018 UCaaS Market Forecast: Market Sizing and 5-Year Forecast for Worldwide Unified Communications as a Service. May 2018.


  • Microsoft 365 license cross-sell and upsell
Project services
  • Build strategy and roadmap assessment for Teams
  • Deployment of Microsoft Teams
  • Network and AD readiness assessment
  • Configure audio conferencing
  • Project management and end-user training
  • Add devices for personal and meeting room use


Pull-through project services
  • Change management framework
  • Phone System with Direct Routing deployments
  • Cloud video interoperability configuration
  • Specialized industry-specific offerings
Managed services
  • Modular technical and end-user support
  • On-demand content creation and customization
  • Ongoing adoption engagements
  • IT service management processes
  • Phone System with Direct Routing as a service
  • Calling and Meetings, monitoring and optimization
  • Devices as a service (DaaS)


Managed services
  • End-to-end network quality monitoring
  • Proactive quality management and administration
  • Repeatable tools for simplified administration and front-end access
  • Organizational change management and reporting
  • Adoption measurement and organizational analytics
  • Microsoft 365 cross-workload offering (security, compliance, modern desktop)
Development and integration – repeatable IP
  • Integrate with line-of-business applications
  • Create real-time field service and remote-assisted offerings
  • Develop industry-specific apps
  • Add rich interaction to conversations with actionable messages, transcription, and Cortana

Build your intelligent communications business

Journey from Skype for Business to Teams

Help your customers create a true center for intelligent communications. Assisting them on their journey from Skype for Business to Teams enables them to take advantage of everything they know and appreciate about Skype for Business, with the addition of collaboration tools, app integration, and file storage. Not only will you help customers simplify meetings and calling for users, but you’ll be ushering them into a modern era of communications.

Development opportunities
  • Provide deployment planning services
  • Assess and evaluate Skype for Business to Teams migrations
  • Upgrade Skype for Business to Teams


With Microsoft Teams meetings, you can deliver a single client experience for audio, video, and web conferencing. A new purpose-built, cloud-born backend improves performance. And, because Microsoft Teams supports a range of best-in-class devices, you can offer your customers more immersive experiences to improve collaboration across teams.

Development opportunities
  • Monitor meeting quality
  • Design and install meeting room solutions
  • Assess customer networks
  • Deliver meeting room device management


Deepen your customer engagements—and simplify communication and collaboration for your customers— by adding calling capabilities in Office 365 and Teams. Phone System, when paired with Calling Plan and/or Direct Routing, provides a rich business-calling experience through Microsoft Teams for Office 365 users, globally.

Development opportunities
  • Deploy Phone System in Teams
  • Create detailed voice migration planning services
  • Provide Direct Routing deployment services
  • Provide Direct Routing management services
  • Perform network assessments


Building your intelligent communications practice offers a unique opportunity to make new, profitable connections throughout the partner ecosystem. Augment your expertise with that of other partners to create comprehensive calling and meeting solutions around Microsoft Teams that combine devices, solutions, and services.

Development opportunities
  • Offer personal and meeting room devices
  • Provide network assessments and monitoring
  • Deliver contact center solutions
  • Deliver compliance solutions
  • Develop line-of-business applications

Next steps

  • Land the vision for intelligent communications with your customers.
  • Lead by example. Deploy Teams with calling and meetings in your organization.

Guide the journey

Prepare to help your customers on their journeys from Skype for Business to Microsoft Teams.

Download the kit

Partner success stories

SADA Systems

SADA Systems is dedicated to supporting its clients’ intelligent communications journey. From envisioning implementation strategies to optimizing environments and facilitating user adoption, SADA provides the expertise and tools to enable better communication and collaboration. With Microsoft Teams at the center of its intelligent communications offering, the company works with clients to develop a customized plan to transform calling and meeting experiences and empower a better way of working across the organization and beyond.

View the partner offer


Bluesource’s approach to a successful Microsoft 365 deployment is simple. Start with quick wins—whether that means demonstrating a notable cost savings or improving the user experience for a conference call. With the introduction of Microsoft Teams to its offering portfolio, Bluesource has been able to develop new business opportunities by showing customers how they can improve efficiencies and productivity when employees take advantage of the features and capabilities of Microsoft Teams.

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Communicativ enables organizations to communicate and collaborate better and more efficiently, using Microsoft Teams. Its highly skilled consultants combine in-depth technical expertise with a focus on both user and business needs to support customers throughout their Teams journey, from discovery to after-sales support. Communicativ’s intelligent communications offering applies a holistic approach that results in smoother and faster implementations, higher user adoption rates, and more-satisfied customers.

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Modality Systems

Modality Systems’ expert team of consultants work together to help companies across the globe realize and extend the business value and transformational impact of Microsoft intelligent communications technologies. Modality Systems’ latest offering enables organizations on their journeys to Microsoft Teams to identify and understand the primary technical and user-based factors that can help ensure successful rollout and adoption.

View the partner offer

Webinars On-Demand

What's new in Microsoft Teams? Take advantage of modern meetings.
Play video | Powerpoint

Take online meetings to a new level with live events in Microsoft Teams
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The time is now! Migrate customers from Skype for Business to Microsoft Teams
Play video | PDF

Ready, Set, Grow your Microsoft 365 Intelligent Communications Practice
Play video | PDF

UPDATE - Microsoft Teams: now a complete meeting and calling solution
Play video | PDF

New calling capabilities in Microsoft Teams
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Microsoft Teams modern meeting experiences
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Microsoft Teams: now a complete meeting and calling solution
Play video | PDF

Qualified Tools for Migrating PBX Systems to Skype for Business
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Partner Office Hours

16 April 2019
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28 March 2019
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14 March 2019
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28 February 2019

14 February 2019
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31 January 2019

17 January 2019
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04 December 2018
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06 November 2018
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23 October 2018
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25 September 2018

09 October 2018

11 September 2018