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Modern Desktop

The best computing experience for business, powered by Windows and Office, that’s loved by IT and end users. So customer staff are empowered with the productivity tools they need to get the job done, while protecting them with cloud-powered security. And IT teams can take advantage of simplified management to reduce costs.

Everything users love about the PC experience, enhanced by their phones and the cloud

  • Intelligent assistance to stay in the flow
  • Easy-to-use data analytics
  • Powerful content-creation tools
  • Natural interaction via voice, touch, and ink interaction options
  • Contextual collaboration and sharing

Proactively protect users and the organization with cloud-powered intelligent security

  • Proactive issue detection
  • Safeguarding of your company’s most important data
  • Protection against advanced threats
  • Simplified identity and access management
  • Minimized data loss prevention input requirements

Transform IT, and reduce costs with agile updates and simplified management

  • Application compatibility you can trust
  • Agile, lighter-weight updates
  • Frictionless, out-of-the-box experience
  • Comprehensive, cloud-based app delivery model
  • Unified management system across all device needs

Partner opportunity

The convergence of changing customer, market, and technology dynamics is driving organizations to prioritize digital business transformation initiatives. As organizations move toward simplifying IT management, empowering employees with productivity-enhancing technologies, and protecting their ecosystem from security attacks, you’ll play a huge role in enabling these customers to make the shift to this modern world. Modern desktop solutions provide you with the products, tools, and investments to help grow your business and improve your profitability, while enabling customer success.

Grow with new services and customers
  • Lead with compelling conversations and events—including security, end of support and IT costs to drive customer intent for modern desktop adoption.
  • Unlock new customer opportunities with assessments, proofs of concept, pilots, and FastTrack resources.
  • Create intelligent automated deployment using Windows Autopilot, Azure Active Directory, and Microsoft Intune to improve efficiency and increase user satisfaction.
Increase customer lifetime value with annuity services
  • Expand your business by keeping customers’ desktops up to date on Windows 10 and Office 365 ProPlus.
  • Enhance your portfolio, offering managed services around security, change management, and device hardware management.
  • Enable customers with BYOD and modern management scenarios through services such as identify management and information access.
Differentiate your offerings with unique, repeatable solutions
  • Develop unique, value-added IP (or collaborate with ISVs) to streamline deployments and automate application compatibility.
  • Enable customers to proactively address business demands and disruptive events through solutions like Windows Analytics and Windows Defender Advanced Threat Protection.
  • Offer vertical solutions to solve specific problems in industries like healthcare, education, and financial services.

All of our managed services follow the stay current idea. We’ll keep you current—so we’ll keep you on the latest firewalls, we’ll keep you on the latest versions of Office and Windows, we’ll update your mobile device management solution, your phone systems—all that kind of stuff. If you have a managed service from us for CRM, we will guarantee that you will never be more than six months out of the latest version.

– CEO, UK Partner

A recent Forrester Consulting Total Economic Impact Study’s (commissioned by Microsoft) projection of partner revenue by category shows that growth for Microsoft 365 will be fueled by managed services. The Forrester study also indicates that the growth of gross margins (recurring) for managed services will rapidly eclipse traditional professional services in the next several years.

customerJourneyGraph wTitleFootNote

Deployment rings: moving from project to process - insider preview channel -> Pilot -> Broad deployment

Make the move from traditional, project-based services to modern managed services.

  • Build recurring managed services around the aligned, semi-annual update model.
  • Use the deployment rings approach to deploy new updates incrementally.
  • Use Windows Analytics to verify application and driver compatibility.

Lead customer conversations, solve challenges

Your customers face more business challenges than ever before. Their challenges can open the door for you to engage in new conversations. By focusing on modern desktop solutions, you can help accelerate customer digital transformations as you create new revenue streams for your practice.

Conversation starters

  • The average cost/business impact per security breach in the United States is US$17 million. Hewlett Packard Enterprise. Cyber crime—a risk you can manage: information management and governance to protect business innovation. November 2016.
  • One in five organizations lose customers due to an attack, and nearly 30 percent lose revenue. Cisco. Cisco 2017 Annual Cybersecurity Report. March 2017.
  • In 2016, 4.2 billion records were stolen by hackers. Risk Based Security. 2016 Data Breach Trends – Year in Review. January 2017.
    Increasing trust and managing security remains a struggle for many organizations.
Software end-of-life
  • Beginning in October 2020, only Office 365 ProPlus and Office desktop clients in mainstream support will be able to connect to Office 365 services such as Exchange Online, SharePoint Online, OneDrive for Business, or Skype for Business Online. All other Office perpetual client versions will not be able to connect to the online services.
  • Windows 7 extended support ends in January 2020. Without support, customers will no longer receive security updates that can help protect their PCs from harmful viruses, spyware, and other malicious software that can compromise personal information.
Legacy IT costs

Currently, companies devote up to 75% of their technology budgets to maintain legacy IT systems through expensive maintenance and low-value upgrades for older technology.

Next Steps


Prepare for customer conversations

Get ready to sell

Explore resources that will enable you to quickly and confidently go to market with deployment and management services solutions.

Partner-Customer success stories

Review these great examples of how partners are utilizing the modern desktop opportunity to drive customer success and create profitable businesses: Atea & Bertel O. Steen

Office 365 ProPlus

Microsoft competency learning paths

The following Microsoft competencies can enable you to demonstrate your proven expertise in delivering high-quality modern desktop solutions.

Cloud Productivity competency (required)
Learning Path 1 – Enabling Office 365 Services
Learning Path 2 – Managing Office 365 Identities and Requirements

Enterprise Mobility and Security

Product value

Understand and deliver the customer value and deepen your knowledge about products.

In-depth technical expertise

Gain in-depth technical expertise, so you’re ready to deploy and manage modern desktop.

Microsoft competency learning paths