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Microsoft 365 for Partners

Apps for Microsoft Teams: Empower resilient sales, marketing, and service teams

 

Resilience – the ability to adapt quickly to changing conditions – has become the hallmark for success in today’s environment. And as sales, marketing, and service teams shift toward distributed work models, with an evolving mix of onsite and remote employees, they’re looking for solutions that enable these teams to work together productively no matter where they’re located.

Microsoft Teams brings together a unified meetings, chat, calling, and collaboration platform that supports a resilient workforce – and meets changing business needs with apps that enable key sales, marketing, and service scenarios. With Teams and apps for Teams, organizations can connect, engage, and get a unified view of customers.

To learn more, check out the apps featured on this page – or explore the full store collection of more than 750 apps for Teams that enable flexibility and customization to help drive successful business outcomes.

Sell, support, and scale successfully with apps for Teams

From marketing, to sales, to service, now more than ever customers expect personalized, consistent experiences across every business touchpoint. The right tools can help organizations drive sales, collaborate on marketing assets, and enhance customer – and employee – experiences from any device, anywhere.

The ever-growing collection of apps built for Teams help organizations meet and exceed customer and employee expectations by:

  • Responding to customers quickly – empowering distributed teams to create positive customer experiences.

  • Supporting remote sales organizations – helping distributed sales teams to effectively track, share, and follow up on opportunities from anywhere.

  • Establishing a distributed support team – enabling service teams, wherever they are, with real-time information and resources to troubleshoot and resolve support issues quickly and efficiently. 
     

Download the Teams app guide

Respond to customers quickly

Empower distributed teams to respond to customers faster and to create powerful customer experiences.

Now Virtual Agent

M365CopyMedia TeamApps ServiceNow 07122020

Find answers, file requests, and complete routine ServiceNow tasks within chat. The Now Virtual Agent allows you to perform routine ServiceNow tasks directly in Teams, so you can work more efficiently using chat. With Now Virtual Agent you can implement routine ServiceNow actions through chat, exchange data seamlessly with your existing ServiceNow apps, find answers to frequently asked questions, and resolve common IT requests and human resources (HR) tasks across your ServiceNow cloud services.
 

Add Now Virtual Agent to Teams

Adobe Sign for Teams

M365CopyMedia TeamApps AdobeSign 07122020

Work smarter, safer, and more efficiently with Adobe Sign – Microsoft’s preferred e-signature solution. Adobe Sign gets documents signed faster when you add it to Teams. Send a document for e-signature and track the signing process at every step from the Adobe Sign tab in Teams.

Key features include:

  • Stay in Teams
  • Track status at every step
  • Receive and send notifications
  • Sign on any device
  • Minimize legal and compliance risks

 
Add Adobe Sign to Teams

Talla

M365CopyMedia TeamApps Talla 07122020

Bring AI-powered automation to service and support teams. Talla is an artificial intelligence (AI)-powered platform that automates workflows, answers common questions, and makes content actionable. Talla is changing the way support and sales groups work by bringing automation to the forefront of each interaction with customers.

  • Talla leverages your Knowledge Base content whether messy or well-formed.
  • Talla gives you precise answers to user requests – and all within your Teams account.
  • If the answer does not exist, Talla will help eliminate knowledge gaps through an automated workflow.

 
Add Talla to Teams

Support your remote sales organization

Help distributed sales teams to effectively track, share, and follow up on opportunities from anywhere.

Salesforce

M365CopyMedia TeamApps Salesforce 07122020-01

Close deals and cases, build strong relationships, and boost productivity with Salesforce. Sales and service teams use Salesforce to manage customer relationships. They also chat in Teams and discuss topics relevant to their sales pipeline and service cases.

Salesforce interoperability with Teams provides context about Salesforce records in Teams channels and chat conversations. Adding more context keeps team members on the same page and saves time switching between applications.
 

Add Salesforce to Teams

Ment.io

M365CopyMedia TeamApps MentiIO 11122020

Make better strategic decisions by leading structured discussions. Ment.io allows you to collaborate with your team on strategic questions without a live meeting or conference call. It provides a simple and flexible structure for discussions that helps you make a trusted decision faster.

Kick off a discussion by asking a question. Then, let your team members suggest possible answers and debate the pros and cons of each answer. Ment.io will score the answers to help organize the discussion and point you in the right direction. The score is based on the current discourse and on Ment.io’s prior knowledge of your team’s dynamics.
 

Add Ment.io to Teams

Woobot

M365CopyMedia TeamApps Wootbot 07122020

Connect your team with their important Salesforce data so they can get things done. With Woobot, groups can now power their conversations with a set of self-service features – available natively in Teams – to onboard sophisticated notifications, share important customer data, and configure the solution to connect your teams with their important enterprise data so they can work more efficiently. Groups can now transact in the places where they collaborate and manage their daily workflows entirely within Teams – supported by the right enterprise data at the right time.
 

Add Woobot to Teams

Establish a distributed support team

Enable service teams – wherever they are – with real-time information and resources to troubleshoot and resolve support issues quickly and efficiently.

Halp

M365CopyMedia TeamApps Halp 11122020

Bring conversational ticketing to your team today. Automate support and IT workflows with a two-way sync between Teams conversations and tickets.

  • Create new tickets in the Halp Teams tab with customizable forms.
  • View a list of all open tickets and take action on them.
  • Agents and requesters get notified about updates to their tickets.
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Join the waitlist or book a demo for Halp for Teams

AI Service Desk

M365CopyMedia TeamApps AI ServiceDesk 11122020

Automate and scale your service desk effortlessly. AI Service Desk by Aisera is an AI-driven solution to automate your support organization. Spanning industries such as IT, HR, and customer service, Aisera allows you to provide a personalized and proactive experience to both employees and customers.

Aisera connects to your existing ticketing system and provides a seamless experience to users in Teams. With Aisera, support agents aren’t burdened with redundant requests and users get the support experience they deserve.
 

Add AI Service Desk to Teams

Service Desk Plus Cloud

M365CopyMedia TeamApps ServiceDesk 11122020

Transform your IT service desk. Service Desk Plus is a software-as-a-service (SaaS) IT help desk management solution. With a plethora of features for IT service management, Service Desk Plus helps IT managers effectively organize help desk operations within the organization.

With Service Desk Plus, you can:

  • Enable users to raise requests by email or portal.
  • Customize IT service management.
  • Configure auto-assign rules.
  • Manage the entire incident lifecycle with ITIL helpdesk online, automating workflows and service-level agreements (SLAs).
  • Maintain a detailed knowledge base.

 
Add Service Desk Plus Cloud to Teams