Microsoft Surface Hub FAQ

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What is Surface Hub and how does it work?

Surface Hub is a powerful team collaboration device designed to advance the way people work together naturally.

Surface Hub enables engaging and productive meetings with its large multi-touch display, responsive pen and inking experience, built-in video conferencing and on-board Office apps. You can walk up and join a Skype for Business meeting with a single tap, and share content effortlessly, so that you spend your time connecting to people rather than technology. And since you can easily send meeting notes and content after your meeting ends, you can save time and effort by instantly communicating outcomes and action points.

Who will benefit most from Surface Hub?

Microsoft Surface Hub is designed to facilitate and enhance collaboration and teamwork in the modern workplace. You can read and download Customer Stories from the fields of healthcare, education, technology, and small- and medium-sized business here.

Where can I see a demonstration of Surface Hub?

You can see Surface Hub in action across more than 30 Microsoft Stores in the US, as well as in Sydney, Australia.

Surface Hubs are also on show in many of our Microsoft Technology Centers and offices worldwide, including: Amsterdam, Atlanta, Boston, Brussels, Chicago, Dallas, Detroit, Dubai, Houston, Irvine, Malvern, Minneapolis, Mountain View, Munich, New York, Paris, Redmond, Reston, San Francisco, Singapore, Sydney, Thames Valley, Tokyo, and Toronto.

If you are interested in scheduling a demo or a briefing, please contact your account manager.

In which markets is Surface Hub currently available?

Surface Hub is shipping to select markets, including Austria, Belgium, Canada, Denmark, France, Finland, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Australia, New Zealand, Singapore, Japan, UAE, Qatar, the United States and the United Kingdom.

How much does Surface Hub weigh? How big is it?

Why should I choose Microsoft’s stands and mounts over those for traditional TVs and monitors?

Surface Hub is a touch display, so needs to feel great when you’re interacting with it using pen and touch.

Microsoft’s stands and mounts have been co-engineered with the Surface Hub to provide the best possible user experience. They’re built with higher-quality materials and use custom mounting locations near the corners of the display, which provide the rigidity you need when interacting directly on the screen.

Will Microsoft honor the Surface Hub warranty and support if I ship the units to countries where Surface Hub is not yet launched?

Units will be supported only in markets currently approved to sell Surface Hub. Units shipped by the customer to other countries will be out-of-warranty in that country.

When does the warranty start—when the device is installed and activated, or when it is shipped?

The warranty start date for Surface Hub devices begins 15 days after the sale date to allow for delivery time (e.g., sale date: April 1; warranty start: April 15). Further information about the Surface Hub warranty is available here.

Where can I find a user guide and information about site readiness and repair?