Deliver personalized experiences
Develop seamless, intelligent telecommunications services and employee collaboration to earn customers for life.
Provide agile operations
Rapidly support new services while increasing network efficiency, scalability, and reliability on an intelligent, digital telecom platform.
Accelerate growth and innovation
Know your customers, create new and exciting services, and go to market faster with what your customers really want.
Delivering an 80% resolution rate with automated customer service
Created a digital assistant to help ensure the best customer service possible for 1.5 million customers in their own language, with an 80 percent resolution rate.
Reinventing how 6,000 employees collaborate across 900 channels.
Helps employees collaborate, brainstorm new product and service ideas, and resolve customer issues.
Innovative perspectives in telecommunications
AT&T and Microsoft: Making the cloud accessible anywhere
Learn how the companies are bringing network edge compute (NEC) to enhance 5G for telecom business customers. The collaboration will create low-latency pathways to the cloud services needed to power the next generation of solutions in areas such as retail, healthcare, public safety, manufacturing, and entertainment.Read more
Telefónica and Microsoft: Designing the digital telco of the future
Learn how telco organizations are transforming digital customer experiences, bringing new business models to market quickly and profitably while creating the telco of the future.Read more
TM Forum Insight report: Applying AI to transform your organization
While 85 percent of enterprises will be using AI by 2020, only 25 percent have started or are planning to start their AI initiatives in the near term. Explore how AI has been helping developers, organizations, and even society innovate and transform.Read the report