To use folder tracking, server-side synchronization must be enabled
Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM Online, Dynamics CRM 2016
To use Exchange folder tracking, your email must be synchronized using server-side synchronization. Contact your Dynamics 365 administrator for help. More information: Find your Dynamics 365 administrator or support person
For Admins
The following table shows requirements for folder tracking and where to go to find more information.
Requirement |
Resource |
Set up server-side synchronization for email |
|
Set the synchronization method for the user’s mailbox record for incoming email to Server-Side Synchronization or Email Router |
|
Configure Exchange folder tracking |
See Also
Track Outlook email by moving it to a tracked Exchange folder