[{"id":565215,"title":"Microsoft Teams: Automatic recording and transcription for Teams Call Queues","description":"Administrators can enable automatic recording and transcription for Teams call queues. When enabled, calls answered by calling representatives are automatically recorded without manual action. Admins configure the feature per queue via Teams admin center or PowerShell, with controls for recording, transcription and agent access to recordings. Recordings are stored in SharePoint and available through the Queues app call history. Note: Queues app requires a Teams Premium license.","moreInfoLink":null,"publicDisclosureAvailabilityDate":"August CY2026","publicPreviewDate":"","created":"2026-06-09T20:46:16","publicRoadmapStatus":"Include this month","status":"In development","modified":"2026-06-30T22:57:58","locale":null,"tags":[{"tagName":"Worldwide (Standard Multi-Tenant)"},{"tagName":"GCC"},{"tagName":"Desktop"},{"tagName":"Mac"},{"tagName":"Microsoft Teams"},{"tagName":"General Availability"},{"tagName":"Targeted Release"}],"tagsContainer":{"products":[{"tagName":"Microsoft Teams"}],"cloudInstances":[{"tagName":"Worldwide (Standard Multi-Tenant)"},{"tagName":"GCC"}],"releasePhase":[{"tagName":"General Availability"},{"tagName":"Targeted Release"}],"platforms":[{"tagName":"Desktop"},{"tagName":"Mac"}]}}]