The Support page in Help and Support Center offers a variety of ways for you to get help, including over the Internet.
Using Remote Assistance, you can allow someone you know to connect to your computer over the Internet, chat with you, and observe your computer screen as you work. With your permission, he or she can use their keyboard and mouse as you work together to solve your problem.
You can also visit a support newsgroup to find a peer to help you figure out the best way to use Microsoft products.
The Support page can give you access to assistance from your computer manufacturer, and if you acquired Windows XP separately, from Microsoft.
If you're not connected to the Internet, you can use other tools to solve problems:
To use these features