A digital journey for change
Telefónica’s journey to Microsoft 365 began several years ago when the company decided to standardize on a single email solution, eventually choosing Microsoft Exchange Server. “In 2013, Telefónica began the migration to Office 365 after consolidating all the mail solutions in a global Exchange platform,” says Blanco. “Before this, we had approximately 30 email platforms around the world.”
Next, the company introduced Office 365 as a global, standard productivity suite, adding OneDrive and Office 365 ProPlus. To benefit from the enhanced security and compliance solutions within Microsoft Enterprise Mobility + Security, and to standardize on Windows 10, Telefónica deployed Microsoft 365.
“Telefónica and Microsoft have a long-term strategic relationship,” says Blanco. “We are a firm and vocal champion of citizens’ digital rights, supporting transparency and access for clients so that they can take control of their data. We consider data and user privacy, security by design, and ethical use of AI as key elements to promoting a human-centric digitalization, and we know that Microsoft shares this vision with us.”
Telefónica achieved an efficient, trouble-free migration to Microsoft 365. “We migrated Telefónica Spain and Brazil in parallel at the rate of 2,000 accounts per night, with very few incidents,” says Antonio Martin Barranco, Global Workplace Transformation Head at Telefónica.
The company also took advantage of the expertise of Microsoft FastTrack and Microsoft consulting services to provide technical advice. “Our FastTrack engagement helped to guarantee the integration of new services, security functionalities, and a coherent transition to a modern, managed workplace based on cloud capabilities,” says Blanco.
The company is also migrating to Windows 10, with a goal to finish deployment in 2020. “We’re looking forward to the opportunity for continuous updates of new functionalities and security patches,” says Blanco. “So far, we’ve seen very good performance across different machines, and a rapid startup and shutdown that’s appreciated by our employees.”