Troubleshoot your microSD card

Applies to

Surface Book, Surface Book with Performance Base, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Applies to

Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Operating system:

If you’re having trouble using a microSD card with your Surface, the solution might be as simple as installing updates, running a hardware troubleshooter, or reinstalling the SD card driver.


Before you begin

Before trying these solutions, make sure that your Surface has the latest updates for Windows and that the SD card is mounted properly.

Install the latest updates

Installing the latest Surface and Windows updates may resolve issues with an SD card. Here’s how:

Step 1:  Go to Start Windows logo, and select Settings > Update & security > Windows Update.
Step 2:  Select Check for updates.

If updates are available, they will install automatically. You may need to restart your Surface after the updates have installed.

Make sure the SD card is inserted securely

If your Surface already has the latest updates, remove and reinsert the microSD card to make sure that it’s properly mounted. If you’re not sure where the microSD card slot is located, see Surface features.

Step 1:  Remove the microSD card from the microSD card slot on your Surface.
Step 2:  Reinsert the microSD card into the slot, being careful to insert the card with the pins facing down.
Step 3:  Check to see if the microSD card is listed on your Surface. There are a few ways to do this:
  • Go to Start Windows logo, enter file explorer, and in the search results, select File Explorer. Look for the card under This PC.
  • Go to Start Windows logo, enter disk management, and in the search results, select Create and format hard disk partitions. Look for the card under Volume.
  • Go to Start Windows logo, enter device manager, and in the search results, select Device Manager. Look for the card under Disk drives.

If the microSD card isn’t listed anywhere, there might be a problem with the card. Check to see if the card works on another device, such as a smartphone or camera, or check to see if a different microSD card works on your Surface.

You can also use the Windows Compatibility Centre to make sure the card is compatible with your Surface. Surface works with standard microSD card formats—microSD, microSDHC and microSDXC.

If you still can’t access your microSD card, try Solution 1.

Solution 1: Run the Hardware Troubleshooter

Running the Hardware Troubleshooter may identify and resolve problems with your Surface. Here’s how:

Step 1:  Go to Start Windows logo, enter troubleshooting, and in the search results, select Troubleshooting.
Step 2:  Select Hardware and Sound > Hardware and Devices > Next.
Step 3:  Follow the on-screen instructions.

If you still can’t access your microSD card after running the troubleshooter, try Solution 2.

Solution 2: Check Device Manager

Settings in Device Manager might prevent the microSD card from working properly. Check to see if there are errors in Device Manager related to your microSD card. Here’s how:

Step 1:  Go to Start Windows logo, enter device manager, and in the search results, select Device Manager.
Step 2:  Select the arrow next to Disk drives.
Step 3:  Look for the microSD card in the list under Disk drives.
  • If it’s not listed, follow the steps in “Before you begin” to remove and reinsert the card.
  • If it is listed but there’s a caution sign Yellow triangle icon to the left of the card name, press and hold (or right-click) the card name, and select Properties > General.
Step 4:  Find the error message and code number in the Device status dialogue box.
For example, you might see an error message that reads, “The drivers for this device are not installed (Code 28).”
Step 5:  Go to Error codes in Device Manager in Windows, and find the code number associated with the error message.
Step 6:  Select the code number, and follow the instructions under Recommended resolution.

Still having problems?

If none of these solutions fixes the problem, contact us.


If you’re having trouble using a microSD card with your Surface, the solution might be as simple as installing updates, running a hardware troubleshooter, or reinstalling the SD card driver.


Before you begin

Before trying these solutions, make sure that your Surface has the latest updates for Windows and that the SD card is mounted properly.

Install the latest updates

Installing the latest Surface and Windows updates may resolve issues with an SD card. Here’s how:

Step 1:  Swipe in from the right edge of the screen, and select Settings.
(If you’re using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 2:  Select Change PC settings > Update and recovery > Check now.
Step 3:  If updates are available, select View details.
Step 4:  Choose the updates you want to install, and select Install.
You may need to restart your Surface after the updates have installed.

Make sure the SD card is inserted securely

If your Surface already has the latest updates, remove and reinsert the microSD card to make sure that it’s properly mounted. If you’re not sure where the microSD card slot is located, see Surface features.

Step 1:  Remove the microSD card from the microSD card slot on your Surface.
Step 2:  Reinsert the microSD card into the slot, being careful to insert the card with the pins facing down.
Step 3:  Check to see if the microSD card is listed on your Surface. There are a few ways to do this:
  • Go to Start Windows logo, enter file explorer, and in the search results, select File Explorer. Look for the card under This PC.
  • Go to Start Windows logo, enter disk management, and in the search results, select Create and format hard disk partitions. Look for the card under Volume.
  • Go to Start Windows logo, enter device manager, and in the search results, select Device Manager. Look for the card under Disk drives.

If the microSD card isn’t listed anywhere, there might be a problem with the card. Check to see if the card works on another device, such as a smartphone or camera, or check to see if a different microSD card works on your Surface.

You can also use the Windows Compatibility Centre to make sure the card is compatible with your Surface. Surface works with standard microSD card formats—microSD, microSDHC and microSDXC.

If you still can’t access your microSD card, try Solution 1.

Solution 1: Run the Hardware Troubleshooter

Running the Hardware Troubleshooter may identify and resolve problems with your Surface. Here’s how:

Step 1:  Swipe in from the right edge of the screen, and select Search.
(If you’re using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and select Search.)
Step 2:  In the search box, enter troubleshooting, and in the search results, select Troubleshooting.
Step 3:  Select Hardware and Sound > Hardware and Devices > Next.
Step 4:  Follow the on-screen instructions.

If you still can’t access your microSD card after running the troubleshooter, try Solution 2.

Solution 2: Check Device Manager

Settings in Device Manager might prevent the microSD card from working properly. Check to see if there are errors in Device Manager related to your microSD card. Here’s how:

Step 1:  Swipe in from the right edge of the screen, and select Search.
(If you’re using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and select Search.)
Step 2:  In the search box, enter device manager, and in the search results, select Device Manager.
Step 3:  Select the arrow next to Disk drives.
Step 4: 

Look for the microSD card in the list under Disk drives.

  • If it’s not listed, follow the steps in “Before you begin” to remove and reinsert the card.
  • If it is listed but there’s a caution sign Yellow triangle icon to the left of the card name, press and hold (or right-click) the card name, and select Properties > General.
Step 5:  Find the error message and code number in the Device status dialogue box.
For example, you might see an error message that reads, “The drivers for this device are not installed (Code 28).”
Step 6:  Go to Error codes in Device Manager in Windows, and find the code number associated with the error message.
Step 7:  Select the code number, and follow the instructions under Recommended resolution.

Still having problems?

If none of these solutions fixes the problem, contact us.


If you’re having trouble using a microSD card with your Surface, the solution might be as simple as installing updates, running a hardware troubleshooter, or reinstalling the SD card driver.


Before you begin

Before trying these solutions, make sure that your Surface has the latest updates for Windows and that the SD card is mounted properly.

Install the latest updates

Installing the latest Surface and Windows updates may resolve issues with an SD card. Here’s how:

Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you’re using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2:  Tap or click Change PC settings, tap or click Update and recovery, and tap or click Check now.
Step 3:  If updates are available, tap or click View details.
Step 4:  Tap or click to select the updates you want to install, then tap or click Install.
You may need to restart your Surface after the updates have installed.

Make sure the SD card is inserted securely

If your Surface already has the latest updates, remove and reinsert the microSD card to make sure that it’s properly mounted. If you’re not sure where the microSD card slot is located, see Surface features.

Step 1:  Remove the microSD card from the microSD card slot on your Surface.
Step 2:  Reinsert the microSD card into the slot, being careful to insert the card with the pins facing down.
Step 3:  Check to see if the microSD card is listed on your Surface. There are a few ways to do this:
  • From the Start screen, enter file explorer, and in the search results, tap or click File Explorer. Look for the card under This PC.
  • From the Start screen, enter disk management, and in the search results, tap or click Create and format hard disk partitions. Look for the card under Volume.
  • From the Start screen, enter device manager, and in the search results, tap or click Device Manager. Look for the card under Disk drives.

If the microSD card isn’t listed anywhere, there might be a problem with the card. Check to see if the card works on another device, such as a smartphone or camera, or check to see if a different microSD card works on your Surface.

You can also use the Windows Compatibility Centre to make sure the card is compatible with your Surface. Surface works with standard microSD card formats—microSD, microSDHC and microSDXC.

If you still can’t access your microSD card, try Solution 1.

Solution 1: Run the Hardware Troubleshooter

Running the Hardware Troubleshooter may identify and resolve problems with your Surface. Here’s how:

Step 1:  Swipe in from the right edge of the screen, and tap or click Search.
(If you’re using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and tap or click Search.)
Step 2:  In the search box, enter troubleshooting, and in the search results, tap or click Troubleshooting.
Step 3:  Tap or click Hardware and Sound, tap or click Hardware and Devices, and tap or click Next.
Step 4:  Follow the on-screen instructions.

If you still can’t access your microSD card after running the troubleshooter, try Solution 2.

Solution 2: Check Device Manager

Settings in Device Manager might prevent the microSD card from working properly. Check to see if there are errors in Device Manager related to your microSD card. Here’s how:

Step 1:  Swipe in from the right edge of the screen, and tap or click Search.
(If you’re using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and tap or click Search.)
Step 2:  In the search box, enter device manager, and in the search results, tap or click Device Manager.
Step 3:  Tap or click the arrow next to Disk drives.
Step 4:  Look for the microSD card in the list under Disk drives.
  • If it’s not listed, follow the steps in “Before you begin” to remove and reinsert the card.
  • If it is listed but there’s a caution sign Yellow triangle icon to the left of the card name, tap and hold (or right-click) the card name, tap or click Properties, and tap or click General.
Step 5:  Find the error message and code number in the Device status dialogue box.
For example, you might see an error message that reads, “The drivers for this device are not installed (Code 28).”
Step 6:  Go to Error codes in Device Manager in Windows, and find the code number associated with the error message.
Step 7:  Tap or click the code number, and follow the instructions under Recommended resolution.

Still having problems?

If none of these solutions fixes the problem, contact us.


If you’re having trouble using a microSD card with your Surface, the solution might be as simple as installing updates, running a hardware troubleshooter, or reinstalling the SD card driver.


Before you begin

Before trying these solutions, make sure that your Surface has the latest updates for Windows and that the SD card is mounted properly.

Install the latest updates

Installing the latest Surface and Windows updates may resolve issues with an SD card. Here’s how:

Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you’re using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2:  Tap or click Change PC settings, tap or click Update and recovery, and tap or click Check now.
Step 3:  If updates are available, tap or click View details.
Step 4:  Tap or click to select the updates you want to install, then tap or click Install.
You may need to restart your Surface after the updates have installed.

Make sure the SD card is inserted securely

If your Surface already has the latest updates, remove and reinsert the microSD card to make sure that it’s properly mounted. If you’re not sure where the microSD card slot is located, see Surface features.

Step 1:  Remove the microSD card from the microSD card slot on your Surface.
Step 2:  Reinsert the microSD card into the slot, being careful to insert the card with the pins facing down.
Step 3:  Check to see if the microSD card is listed on your Surface. There are a few ways to do this:
  • From the Start screen, enter file explorer, and in the search results, tap or click File Explorer. Look for the card under This PC.
  • From the Start screen, enter disk management, and in the search results, tap or click Create and format hard disk partitions. Look for the card under Volume.
  • From the Start screen, enter device manager, and in the search results, tap or click Device Manager. Look for the card under Disk drives.

If the microSD card isn’t listed anywhere, there might be a problem with the card. Check to see if the card works on another device, such as a smartphone or camera, or check to see if a different microSD card works on your Surface.

You can also use the Windows Compatibility Centre to make sure the card is compatible with your Surface. Surface works with standard microSD card formats—microSD, microSDHC and microSDXC.

If you still can’t access your microSD card, try Solution 1.

Solution 1: Run the Hardware Troubleshooter

Running the Hardware Troubleshooter may identify and resolve problems with your Surface. Here’s how:

Step 1:  Swipe in from the right edge of the screen, and tap or click Search.
(If you’re using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and tap or click Search.)
Step 2:  In the search box, type troubleshooting, and in the search results, tap or click Troubleshooting.
Step 3:  Tap or click Hardware and Sound, tap or click Hardware and Devices, and tap or click Next.
Step 4:  Follow the on-screen instructions.

If you still can’t access your microSD card after running the troubleshooter, try Solution 2.

Solution 2: Check Device Manager

Settings in Device Manager might prevent the microSD card from working properly. Check to see if there are errors in Device Manager related to your microSD card. Here’s how:

Step 1:  Swipe in from the right edge of the screen, and tap or click Search.
(If you’re using a mouse, point to the top-right corner of the screen, move the mouse pointer down, and tap or click Search.)
Step 2:  In the search box, enter device manager, and in the search results, tap or click Device Manager.
Step 3:  Tap or click the arrow next to Disk drives.
Step 4:  Look for the microSD card in the list under Disk drives.
  • If it’s not listed, follow the steps in “Before you begin” to remove and reinsert the card.
  • If it is listed but there’s a caution sign Yellow triangle icon to the left of the card name, tap and hold (or right-click) the card name, tap or click Properties, and tap or click General.
Step 5:  Find the error message and code number in the Device status dialogue box.
For example, you might see an error message that reads, “The drivers for this device are not installed (Code 28).”
Step 6:  Go to Error codes in Device Manager in Windows, and find the code number associated with the error message.
Step 7:  Tap or click the code number, and follow the instructions under Recommended resolution.

Still having problems?

If none of these solutions fixes the problem, contact us.


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