Surface standard warranty and Microsoft Complete for Surface
Your new Surface comes with a one-year express hardware warranty and 90 days of technical support.
Surface Book, Surface Book with Performance Base, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface 2, Surface Pro.
This page describes the warranty and service options available for Surface.
Business customers: See Surface Support for business for more information about warranty, service, and extended service plans.
Standard limited warranty coverage
With the standard express warranty you get:
- One year of express warranty for hardware defects and malfunctions.
- 90 days of technical support for preinstalled software from the experts at the Microsoft Answer Desk for Surface.
In addition to the standard express warranty, you have the option to purchase additional protection for your Surface. (Not available in all countries or regions.)
With Microsoft Complete, you get:
- Two years of technical support from the Answer Desk.
- An additional year of limited warranty coverage.
- Accidental damage protection—even from drops and spills.*
You can add Complete up to 45 days after purchase. Just bring your device to a Microsoft Store location for inspection and processing.
*Deductible applies for accidental damage claims: limit two claims