Troubleshoot Power Cover

Applies to

Surface Pro 2, Surface Pro.

Applies to

Surface 2.

Applies to

Surface Pro 2, Surface Pro.

Applies to

Surface 2.

Operating system:

If your Surface Power Cover isn’t recognized, won’t take a charge, or doesn’t charge your Surface, try these solutions.


Before you begin

If the keys or touchpad on your Power Cover aren’t working, try the solutions in Troubleshoot your Surface Cover.

If your Power Cover is torn or is otherwise physically in need of repair or replacement, go to Get my Surface fixed.

If your Power Cover works as expected when it’s attached to your Surface but doesn’t work when attached to a wireless adapter, contact us.

Note
Surface 2, Surface Pro, and Surface Pro 2 can draw power from and charge the Power Cover. With other Surface models, the Power Cover works only as a keyboard.

Install Surface and Windows updates

When updates become available, they’re installed automatically on your Surface over Wi-Fi, but may be limited over a metered connection. To get all the updates, connect to Wi-Fi first. Windows notifies you if you need to restart your Surface to finish installing an update.

Step 1: Make sure your Surface battery has at least a 40 percent charge.
Step 2: If the warning label is attached to the power connector on your Power Cover, remove it.
Step 3: Attach your Power Cover to your Surface.
Step 4: Go to Start Windows logo, and select Settings > Update & security > Windows update.
Step 5: Select Check for updates. If updates are available, select Details.
Step 6: Select the updates you want to install, and select Install.
You may need to restart your Surface after the updates have installed.

Surface doesn’t recognize Power Cover

Solution 1: Check the charge on your Surface

In order to detect your Power Cover and draw power from it, your Surface needs to have a partial charge. Here’s how to check if your Surface has enough charge to recognize your Power Cover.

Step 1: Remove the Power Cover from your Surface.
Step 2:

Select the battery icon in the taskbar.

battery icon in taskbar
Step 3:If the charge is 10 percent or less, connect the power cord to the charging port and plug it into an electrical outlet to charge your Surface. You can connect the Power Cover while your Surface is charging.

If your Surface still doesn’t recognize your Power Cover, try Solution 2.

Solution 2: Check the physical connections

If your Power Cover can’t physically connect to your Surface, or if it connects but your Surface doesn’t recognize it as a second battery, check the physical connections.

Step 1: Remove the Power Cover from your Surface.
Step 2:Make sure the magnetic connectors on your Surface and Power Cover are clean and free of damage. With the power supply unplugged from the electrical outlet, clean the connectors on your Surface and Power Cover with a soft cloth and a small amount of rubbing alcohol.
For more info, see Clean and care for Surface.
Step 3:Reattach the Power Cover, wait a few seconds, and try again.

If your Power Cover still can’t connect or your Surface doesn’t recognize it, contact us.

If your Power Cover connects but does not take a charge or does not charge your Surface, continue to the next section.

Power Cover won’t take a charge, or won’t charge your Surface

In order for your Power Cover to take a charge, it must be attached to a Surface 2, Surface Pro, or Surface Pro 2 that is connected to a power source using the power cord and the charging port and that is turned on (it can be in sleep mode).

When Surface is 80 percent charged, it starts charging the Power Cover. When the Power Cover is 80 percent charged, Surface finishes charging. When Surface is fully charged, the Power Cover finishes charging.

Battery charging sequence
How the batteries charge.

How quickly your Power Cover charges depends on how much charge your Surface has and how you’re using it at the time.

Your Surface must have at least a partial charge—about 10 percent—in order to draw power from your Power Cover.

Solution: Check both battery levels

Step 1: Make sure that you have good connections between your Power Cover and Surface, between the Surface charging port and the power connector, and between the power cord and the power source.
Step 2: Select the battery icon in the taskbar. It should include the plug icon Windows logo icon.
If you don’t see the plug icon, try the troubleshooting solutions in Surface battery won’t charge.

The icon shows a weighted average of the Surface and Power Cover batteries. To see how much charge is in each battery, select the battery icon.

checking the battery levels

  • If the Power Cover battery is over 80 percent charged and the Surface battery is less than 100 percent charged, check again later. Your Power Cover won’t charge above 80 percent until your Surface is 100 percent charged.
  • If the Surface battery is less than 80 percent charged, check again later. Your Power Cover won’t charge until your Surface is 80 percent charged.
  • If the Surface battery is over 80 percent charged and the Power Cover battery is under 20 percent charged, continue with Step 3.
  • If the Power Cover battery isn’t listed, continue with Step 3.
Step 3: Check the physical connection as described above under Surface doesn’t recognize Power Cover.

If your Surface isn't charging from your Power Cover, see Surface battery won’t charge.

If there’s still a problem with your Power Cover, contact us.


If your Surface Power Cover isn’t recognized, won’t take a charge, or doesn’t charge your Surface, try these solutions.


Before you begin

If the keys or touchpad on your Power Cover aren’t working, try the solutions in Troubleshoot your Surface Cover.

If your Power Cover is torn or is otherwise physically in need of repair or replacement, go to Get my Surface fixed.

If Power Cover works as expected when it’s attached to your Surface but doesn’t work when attached to a wireless adapter, contact us.

Note
Surface 2, Surface Pro, and Surface Pro 2 can draw power from and charge the Power Cover. With other Surface models, the Power Cover works only as a keyboard.

Install Surface and Windows updates

Make sure you have the most recent Windows and Surface updates. Surface needs these updates to detect the Power Cover and draw power from it. Here’s how:

Step 1: Make sure your Surface battery has at least a 40 percent charge.
Step 2: If the warning label is attached to the power connector on your Power Cover, remove it.
Step 3: Attach your Power Cover to your Surface.
Step 4: Swipe in from the right edge of the screen, and select Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and select Settings.)
Step 5: Select Change PC settings > Update and recovery > Check now.
Step 6: If updates are available, select View details.
Step 7: Select the updates you want to install, and select Install.
You may need to restart your Surface after the updates have installed.

Surface doesn’t recognize Power Cover

Solution 1: Check the charge on your Surface

In order to detect your Power Cover and draw power from it, your Surface needs to have a partial charge. Here’s how to check if your Surface has enough charge to recognize your Power Cover.

Step 1: Remove the Power Cover from your Surface.
Step 2: Select the battery icon in the taskbar.

Battery icon
Step 3: If the charge is 10 percent or less, connect the power cord to the charging port and plug it into an electrical outlet to charge your Surface. You can connect the Power Cover while your Surface is charging.

If your Surface still doesn’t recognize your Power Cover, try Solution 2.

Solution 2: Check the physical connections

If your Power Cover can’t physically connect to your Surface, or if it connects but your Surface doesn’t recognize it as a second battery, check the physical connections.

Step 1: Remove the Power Cover from your Surface.
Step 2: Make sure the magnetic connectors on your Surface and Power Cover are clean and free of damage. With the power supply unplugged from the electrical outlet, clean the connectors on your Surface and Power Cover with a soft cloth and a small amount of rubbing alcohol.
For more info, see Clean and care for Surface.
Step 3:Reattach the Power Cover, wait a few seconds, and try again.

If your Power Cover still can’t connect or your Surface doesn’t recognize it, contact us.

If your Power Cover connects but does not take a charge or does not charge your Surface, continue to the next section.

Power Cover won’t take a charge or won’t charge Surface

In order for your Power Cover to take a charge, it must be attached to a Surface 2, Surface Pro, or Surface Pro 2 that is connected to a power source using the power cord and the charging port and that is turned on (it can be in sleep mode.)

When Surface is 80 percent charged, it starts charging the Power Cover. When the Power Cover is 80 percent charged, Surface finishes charging. When Surface is fully charged, the Power Cover finishes charging.

Battery charging sequence
How the batteries charge.

How quickly your Power Cover charges depends on how much charge your Surface has and how you’re using it at the time. Surface 2 will charge the Power Cover much faster when not in use.

Your Surface must have at least a partial charge—about 10 percent—in order to draw power from your Power Cover.

Solution: Check both battery levels

Step 1:Make sure that you have good connections between your Power Cover and Surface, between the Surface charging port and the power connector, and between the power cord and the power source.
Step 2:Look at the battery icon in the taskbar. It should include the plug icon.

Battery icon while Surface is charging

If you don’t see the plug icon, try the troubleshooting solutions in Surface battery won’t charge.
Step 3: The icon shows a weighted average of the Surface and Power Cover batteries. To see how much charge is in each battery, select the battery icon.

  • If the Power Cover battery is over 80 percent charged and the Surface battery is less than 100 percent charged, check again later. Your Power Cover won’t charge above 80 percent until your Surface is 100 percent charged.
  • If the Surface battery is less than 80 percent charged, check again later. Your Power Cover won’t charge until your Surface is 80 percent charged.
  • If the Surface battery is over 80 percent charged and the Power Cover battery is under 20 percent charged, continue with Step 5.
  • If the Power Cover battery isn’t listed, continue with Step 5.
Step 4: Check the physical connection as described above under Surface doesn’t recognize Power Cover.

If your Surface isn't charging from your Power Cover, see Surface battery won’t charge.

If there’s still a problem with your Power Cover, contact us.


If your Surface Power Cover isn’t recognized, won’t take a charge, or doesn’t charge your Surface, try these solutions.


Before you begin

If the keys or touchpad on your Power Cover aren’t working, try the solutions in Troubleshoot your Surface Cover.

If your Surface Cover is torn or is otherwise physically in need of repair or replacement, go to Get my Surface fixed.

If Power Cover works as expected when it’s attached to Surface but doesn’t work when attached to a Wireless Adapter, contact us.

Note
Surface 2, Surface Pro, and Surface Pro 2 can draw power from and charge Power Cover. With other Surface models, Power Cover works only as a keyboard.

Install Surface and Windows updates

Make sure you have the most recent Windows and Surface updates. Surface needs these updates to detect Power Cover and draw power from it. Here’s how:

Step 1: Make sure your Surface battery has at least a 40 percent charge.
Step 2: If the warning label is attached to the power connector on Power Cover, remove it.
Step 3: Attach the Cover to Surface.
Step 4: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and click Settings.)
Step 5: Tap or click Change PC settings, and tap or click Update and recovery.
Step 6: Tap or click Check now.
Step 7: If there are updates available, tap or click View details.
Step 8: Tap or click to select the updates you want to install, and tap or click Install.
You may need to restart Surface after the updates have installed.

Power Cover isn’t recognized

Solution 1: Check the charge on Surface

In order to detect Power Cover and draw power from it, Surface needs to have a partial charge. Here’s how to check if Surface has enough charge to recognize Power Cover.

Step 1: Remove Power Cover from Surface.
Step 2: On the Start screen, tap or click Desktop (or press Windows logo key Windows logo icon+ D).
If you don’t see the Desktop tile on the Start screen, swipe up and tap or click Desktop in the Apps list.
Step 3:

Tap or click the battery icon in the tray.

Battery icon
Step 4: If the charge is 10 percent or less, connect the power cord to the charging port and plug it into an electrical outlet to charge Surface. You can connect Power Cover while Surface is charging.

If your Surface still doesn’t recognize Power Cover, try Solution 2.

Solution 2: Check the physical connections

If your Power Cover can’t physically connect to Surface, or if it connects but Surface doesn’t recognize it as a second battery, check the physical connections.

Step 1: Remove Power Cover from Surface.
Step 2: Make sure the magnetic connectors on Surface and on Power Cover are clean and free of damage. With the power supply unplugged from the electrical outlet, clean the connectors on Surface and Power Cover with a soft cloth and a small amount of rubbing alcohol.
For more info, see Clean and care for Surface.
Step 3:Reattach Power Cover, wait a few seconds, and try again.

If Power Cover still can’t connect or isn’t recognized, contact us.

If Power Cover connects but does not take a charge or does not charge Surface, continue to the next section.

Power Cover won’t take a charge, or won’t charge Surface

In order for Power Cover to take a charge, it must be attached to a Surface 2, Surface Pro, or Surface Pro 2 that is connected to a power source using the power cord and the charging port, and is turned on (it can be in sleep mode.)

When Surface is 80 percent charged, it starts charging Power Cover. When Power Cover is 80 percent charged, Surface finishes charging. When Surface is charged fully, Power Cover finishes charging.

Battery charging sequence
How the batteries charge.

How quickly your Power Cover charges depends on how much charge your Surface has, and how you’re using it at the time. Surface 2 will charge Power Cover much faster when not in use.

Surface must have at least a partial charge—about 10 percent—in order to draw power from Power Cover.

Solution: Check both battery levels

Step 1: Make sure that you have good connections between Power Cover and Surface, between the Surface charging port and the power connector, and between the power cord and the power source.
Step 2: On the Start screen, tap or click Desktop (or press Windows logo key Windows logo icon+ D).
If you don’t see the Desktop tile on the Start screen, swipe up and tap or click Desktop in the Apps list.
Step 3:

Look at the battery icon in the tray. It should include the plug icon.

Battery icon while Surface is charging

If you don’t see the plug icon, try the troubleshooting solutions in Surface battery won’t charge.
Step 4:

The icon in the tray shows a weighted average of the Surface and Power Cover batteries. To see how much charge is in each battery, tap or click the battery icon.

  • If the Power Cover battery is over 80 percent charged and the Surface battery is less than 100 percent charged, check again later. Power Cover won’t charge above 80 percent until Surface is 100 percent charged.
  • If the Surface battery is less than 80 percent charged, check again later. Power Cover won’t charge until Surface is 80 percent charged.
  • If the Surface battery is over 80 percent charged and the Power Cover battery is under 20 percent charged, continue with Step 5.
  • If the Power Cover battery isn’t listed, continue with Step 5.
Step 5: Check the physical connection as described above under Power Cover isn’t recognized.

If Surface isn't charging from Power Cover, see Surface battery won’t charge.

If there’s still a problem with your Power Cover, contact us.


If your Surface Power Cover isn’t recognized, won’t take a charge, or doesn’t charge your Surface, try these solutions.


Before you begin

If the keys or touchpad on your Power Cover aren’t working, try the solutions in Troubleshoot your Surface Cover.

If your Surface Cover is torn or is otherwise physically in need of repair or replacement, go to Get my Surface fixed.

If Power Cover works as expected when it’s attached to Surface but doesn’t work when attached to a Wireless Adapter, contact us.

Note
Surface 2, Surface Pro, and Surface Pro 2 can draw power from and charge Power Cover. With other Surface models, Power Cover works only as a keyboard.

Install Surface and Windows updates

Make sure you have the most recent Windows and Surface updates. Surface needs these updates to detect Power Cover and draw power from it. Here’s how:

Step 1: Make sure your Surface battery has at least a 40 percent charge.
Step 2: If the warning label is attached to the power connector on Power Cover, remove it.
Step 3: Attach the Cover to Surface.
Step 4: Swipe in from the right edge of the screen, and tap Settings.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and click Settings.)
Step 5: Tap or click Change PC settings, and tap or click Update and recovery.
Step 6: Tap or click Check now.
Step 7: If there are updates available, tap or click View details.
Step 8: Tap or click to select the updates you want to install, and tap or click Install.
You may need to restart Surface after the updates have installed.

Power Cover isn’t recognized

Solution 1: Check the charge on Surface

In order to detect Power Cover and draw power from it, Surface needs to have a partial charge. Here’s how to check if Surface has enough charge to recognize Power Cover.

Step 1: Remove Power Cover from Surface.
Step 2: On the Start screen, tap or click Desktop (or press Windows logo key Windows logo icon+ D).
If you don’t see the Desktop tile on the Start screen, swipe up and tap or click Desktop in the Apps list.
Step 3:

Tap or click the battery icon in the tray.

Battery icon
Step 4: If the charge is 10 percent or less, connect the power cord to the charging port and plug it into an electrical outlet to charge Surface. You can connect Power Cover while Surface is charging.

If your Surface still doesn’t recognize Power Cover, try Solution 2.

Solution 2: Check the physical connections

If your Power Cover can’t physically connect to Surface, or if it connects but Surface doesn’t recognize it as a second battery, check the physical connections.

Step 1: Remove Power Cover from Surface.
Step 2: Make sure the magnetic connectors on Surface and on Power Cover are clean and free of damage. With the power supply unplugged from the electrical outlet, clean the connectors on Surface and Power Cover with a soft cloth and a small amount of rubbing alcohol.
For more info, see Clean and care for Surface.
Step 3:Reattach Power Cover, wait a few seconds, and try again.

If Power Cover still can’t connect or isn’t recognized, contact us.

If Power Cover connects but does not take a charge or does not charge Surface, continue to the next section.

Power Cover won’t take a charge, or won’t charge Surface

In order for Power Cover to take a charge, it must be attached to a Surface 2, Surface Pro, or Surface Pro 2 that is connected to a power source using the power cord and the charging port, and is turned on (it can be in sleep mode.)

When Surface is 80 percent charged, it starts charging Power Cover. When Power Cover is 80 percent charged, Surface finishes charging. When Surface is charged fully, Power Cover finishes charging.

Battery charging sequence
How the batteries charge.

How quickly your Power Cover charges depends on how much charge your Surface has, and how you’re using it at the time. Surface 2 will charge Power Cover much faster when not in use.

Surface must have at least a partial charge—about 10 percent—in order to draw power from Power Cover.

Solution: Check both battery levels

Step 1: Make sure that you have good connections between Power Cover and Surface, between the Surface charging port and the power connector, and between the power cord and the power source.
Step 2: On the Start screen, tap or click Desktop (or press Windows logo key Windows logo icon+ D).
If you don’t see the Desktop tile on the Start screen, swipe up and tap or click Desktop in the Apps list.
Step 3:

Look at the battery icon in the tray. It should include the plug icon.

Battery icon while Surface is charging

If you don’t see the plug icon, try the troubleshooting solutions in Surface battery won’t charge.
Step 4:

The icon in the tray shows a weighted average of the Surface and Power Cover batteries. To see how much charge is in each battery, tap or click the battery icon.

  • If the Power Cover battery is over 80 percent charged and the Surface battery is less than 100 percent charged, check again later. Power Cover won’t charge above 80 percent until Surface is 100 percent charged.
  • If the Surface battery is less than 80 percent charged, check again later. Power Cover won’t charge until Surface is 80 percent charged.
  • If the Surface battery is over 80 percent charged and the Power Cover battery is under 20 percent charged, continue with Step 5.
  • If the Power Cover battery isn’t listed, continue with Step 5.
Step 5: Check the physical connection as described above under Power Cover isn’t recognized.

If Surface isn't charging from Power Cover, see Surface battery won’t charge.

If there’s still a problem with your Power Cover, contact us.


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