Wi-Fi settings are missing

Here are some solutions to try if you can’t connect to a wireless network because Wi-Fi settings aren’t visible on your Surface.

Applies to

Surface Book, Surface Book with Performance Base, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Applies to

Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Operating system:

Before you begin

Important

Before trying any of these solutions, make sure that the symptoms you have are the same as those described below. If you’re having other issues with Wi-Fi, see Can’t connect to a wireless network for more solutions.

Check the Network & Internet settings on your Surface:

  • Go to Start Windows logo, and select Settings > Network & Internet.

What you see

  • The Wi-Fi section is missing from Network & Internet settings.
  • The wireless network Wireless network icon icon is missing from the taskbar.
Wi-Fi settings
Correct: Wi-Fi appears in Network & Internet settings
Wi-Fi settings missing
Incorrect: Wi-Fi settings are missing

Solution 1: Restart your Surface and check Wi-Fi settings

If your Wi-Fi settings are missing, restart (not shut down) your Surface and check the Wi-Fi settings again. Here’s how:

Step 1:  Make sure your modem is connected to a working phone jack or cable connection, either directly or through your router.
Step 2:  Go to Start Windows logo, and select Power Restart.
Step 3:  After your Surface restarts, sign in to Windows.
Step 4:  Go to Start Windows logo, and select Settings > Network & Internet.
Step 5:  Select Airplane mode and make sure Airplane mode is set to Off.
  • If Wi-Fi settings are still missing: Go to Solution 2.
  • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.
Note

If Wi-Fi settings are now visible but you’re still having other Wi-Fi issues (for example, you don’t see your network name in the list), see Can’t connect to a wireless network for more info.

Solution 2: Install updates

Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download the updates. If you can’t connect to your home network or to a public wireless network at a coffee shop or library, here are several other ways that you may be able to go online and get the updates:

Once you’re online, here’s how to check for and install the latest updates manually:

Step 1:  Go to Start Windows logo, and select Settings > Update & security > Windows Update.
Step 2:  Select Check for updates. If updates are available, they will download and install automatically.
Step 3:  If your Surface doesn’t restart automatically, restart it manually: Go to Start Windows logo, and select Power > Restart.
Step 4:  After your Surface restarts, sign in to Windows.
Step 5: 

Repeat these steps until you see Your device is up to date after you select Check for updates.
For more info about installing updates, see Install Surface and Windows updates.

  • If Wi-Fi settings are still missing: Go to Solution 3.
  • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.

Solution 3: Restart your Surface

Restart (not shut down) your Surface again.

Step 1:  Go to Start Windows logo, and select Power > Restart.
Step 2: 

After your Surface restarts, sign in to Windows.

  • If Wi-Fi settings are still missing: Go to Solution 4.
  • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.

Solution 4: Run the Windows network troubleshooter

The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it:

  • Select the search box in the taskbar, enter network troubleshooter, and in the search results, select Identify and repair network problems.
    • If Wi-Fi settings are still missing: Go to Solution 5.
    • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network and select Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.

Solution 5: Verify that Wi-Fi is available in Device Manager

If Wi-Fi settings are missing on your Surface, Wi-Fi may be disabled in Device Manager.

Step 1: 

Select the search box in the taskbar, enter device manager, and in the search results select Device Manager.

Step 2: 

Select the arrow next to Network adapters to expand the adapters list, and check to see if the Marvell AVASTAR Network Controller is listed.

 
Notes

 

  • The name of the network controller may be slightly different depending on your Surface model.
  • If the Marvell AVASTAR network controller is missing, contact us.
Step 3:  Double-tap or double-click the Marvell AVASTAR Network Controller to open the properties.
Step 4:  On the Driver tab, tap or click Disable.
Step 5:  In the warning box, tap or click Yes.
Step 6:  Tap or click Enable to restart it.
Step 7:  Restart your Surface.
  • If Wi-Fi settings are still missing: Contact us.
  • If Wi-Fi settings are visible: Select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.


Before you begin

Important

Before trying any of these solutions, make sure that the symptoms you have are the same as those described below. If you’re having other issues with Wi-Fi, see Can’t connect to a wireless network for more solutions.

Check the wireless network settings on your Surface:

Step 1:  Swipe in from the right edge of the screen, and select Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2:  Select wireless network Wireless network icon.

What you see

  • The Wi-Fi section is missing from your settings.
  • The wireless network Wireless network icon icon is missing from the taskbar.
Wi-Fi settings
Correct: Wi-Fi appears in Network settings
Wi-Fi settings missing
Incorrect: Wi-Fi settings are missing

Solution 1: Restart your Surface and check Wi-Fi settings

If your Wi-Fi settings are missing, restart (not shut down) your Surface and check the Wi-Fi settings again. Here’s how:

Step 1:  Make sure your modem is connected to a working phone jack or cable connection, either directly or through your router.
Step 2:  Go to Start Windows logo, and select Power Power icon > Restart.
Step 3: 

Sign in to Windows, go back to Settings, and see whether your wireless settings are there.

  • If Wi-Fi settings are still missing: Go to Solution 2.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network, and select Connect.
Note

If Wi-Fi settings are now visible, but you’re still having other Wi-Fi issues (for example, you don’t see your network name in the list), see Can’t connect to a wireless network for more info.

Solution 2: Install updates

Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download the updates. If you can’t connect to your home network or to a public wireless network at a coffee shop or library, here are several other ways that you may be able to go online and get the updates:

Once you’re online, here’s how to check for and install the latest updates manually:

Step 1:  Go to Start Windows logo, and select Settings > PC settings.
Step 2: 

Select Update and recovery > Windows Update > Check now. If updates are available, select View details.

Step 3:  Tap or click Check now. If updates are available, tap or click View details.
Step 4:  Select the updates you want to install, and tap or click Install.
If your Surface doesn’t restart automatically, restart it manually after the updates have installed.
For more info about installing updates, see Install Surface and Windows updates.
  • If Wi-Fi settings are still missing: Go to Solution 3.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network, and select Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.

Solution 3: Run the Windows network troubleshooter

The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it:

  • Select the search box in the taskbar, enter network troubleshooter, and in the search results, select Identify and repair network problems.
    • If Wi-Fi settings are still missing: Go to Solution 4.
    • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network, and select Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.

Solution 4: Verify that Wi-Fi is available in Device Manager

If Wi-Fi settings are missing on your Surface, Wi-Fi may be disabled in Device Manager.

Step 1:  Select the search box in the taskbar, enter device manager, and in the search results select Device Manager.
Step 2:  Select the arrow next to Network adapters to expand the adapters list, and check to see if the Marvell AVASTAR Network Controller is listed.
 
Notes

 

  • The name of the network controller may be slightly different depending on your Surface model.
  • If the Marvell AVASTAR network controller is missing, contact us.
Step 3:  Double-tap or double-click the Marvell AVASTAR Network Controller to open the properties.
Step 4:  On the Driver tab, select Disable.
Step 5: 

In the warning box, select Yes.

Step 6: 

Select Enable to restart it.

Step 7:  Restart your Surface.
  • If Wi-Fi settings are still missing: Contact us.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network, and select Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.


Before you begin

Important
Before trying any of these solutions, make sure that the symptoms you have are the same as those described below. If you’re having other issues with Wi-Fi, see Can’t connect to a wireless network for more solutions.

Check the wireless network settings on your Surface:

 
Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2:  Tap or click wireless network Wireless network icon.

What you see

  • The Wi-Fi section is missing from your settings.
  • The wireless network Wireless network icon icon is missing from the taskbar.
Wi-Fi settings
Correct: Wi-Fi appears in Network settings
Wi-Fi settings missing
Incorrect: Wi-Fi settings are missing

Solution 1: Restart your Surface and check Wi-Fi settings

If your Wi-Fi settings are missing, restart (not shut down) your Surface and check the Wi-Fi settings again. Here’s how:

Step 1:  Make sure your modem is connected to a working phone jack or cable connection, either directly or through your router.
Step 2:  Swipe in from the right edge of the screen and tap Settings. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3:  Tap or click Power > Restart.
Step 4:  Sign in to Windows, go back to Settings, and see whether your wireless settings are there.
  • If Wi-Fi settings are still missing: Go to Solution 2.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Tap or click your network, and tap or click Connect.
Note

If Wi-Fi settings are now visible but you’re still having other Wi-Fi issues (for example, you don’t see your network name in the list), see Can’t connect to a wireless network for more info.

Solution 2: Install updates

Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download the updates. If you can’t connect to your home network or to a public wireless network at a coffee shop or library, here are several other ways that you may be able to go online and get the updates:

Once you’re online, here’s how to check for and install the latest updates manually:

Step 1:  Swipe in from the right edge of the screen and tap Settings. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2:  Tap or click Change PC settings > Update and recovery > Windows Update.
Step 3:  Tap or click Check now. If updates are available, tap or click View details.
Step 4:  Select the updates you want to install, and tap or click Install.
If your Surface doesn’t restart automatically, restart it manually after the updates have installed.
For more info about installing updates, see Install Surface and Windows updates.
  • If Wi-Fi settings are still missing: Go to Solution 3.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Tap or click your network, and tap or click Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.

Solution 3: Run the Windows network troubleshooter

The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it:

Step 1:  Swipe in from the right edge of the screen and tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
Step 2:  In the search box, enter network troubleshooter, and in the search results, tap or click Identify and repair network problems.
  • If Wi-Fi settings are still missing: Go to Solution 4.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Tap or click your network, and tap or click Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.

Solution 4: Verify that Wi-Fi is available in Device Manager

If Wi-Fi settings are missing on your Surface, Wi-Fi may be disabled in Device Manager.

Step 1:  Swipe in from the right edge of the screen and tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
Step 2:  In the search box, enter device manager, and in the search results, tap or click Device Manager.
Step 3:  Tap or click the arrow next to Network adapters to expand the adapters list and check to see if the Marvell AVASTAR Network Controller is listed.
 
Notes

 

  • The name of the network controller may be slightly different depending on your Surface model.
  • If the Marvell AVASTAR network controller is missing, contact us.
Step 4:  Double-tap or double-click the Marvell AVASTAR Network Controller to open the properties.
Step 5:  On the Driver tab, tap or click Disable.
Step 6:  In the warning box, tap or click Yes.
Step 7:  Tap or click Enable to restart it.
Step 8:  Restart your Surface.
  • If Wi-Fi settings are still missing: Contact us.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Tap or click your network, and tap or click Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.


Before you begin

Important

Before trying any of these solutions, make sure that the symptoms you have are the same as those described below. If you’re having other issues with Wi-Fi, see Can’t connect to a wireless network for more solutions.

Check the wireless network settings on your Surface:

 
Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2:  Tap or click wireless network Wireless network icon.

What you see

  • The Wi-Fi section is missing from your settings.
  • The wireless network Wireless network icon icon is missing from the taskbar on your desktop.
Wi-Fi settings
Correct: Wi-Fi appears in Network settings
Wi-Fi settings missing
Incorrect: Wi-Fi settings are missing

Solution 1: Restart your Surface and check Wi-Fi settings

If your Wi-Fi settings are missing, restart (not shut down) your Surface and check the Wi-Fi settings again. Here’s how:

Step 1:  Make sure your modem is connected to a working phone jack or cable connection, either directly or through your router.
Step 2:  Swipe in from the right edge of the screen and tap Settings. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 3:  Tap or click Power > Restart.
Step 4:  Sign in to Windows, go back to Settings, and see whether your wireless settings are there.
  • If Wi-Fi settings are still missing: Go to Solution 2.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Tap or click your network, and tap or click Connect.
Note

If Wi-Fi settings are now visible, but you’re still having other Wi-Fi issues (for example, you don’t see your network name in the list), see Can’t connect to a wireless network for more info.

Solution 2: Install updates

Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download the updates. If you can’t connect to your home network or to a public wireless network at a coffee shop or library, here are several other ways that you may be able to go online and get the updates:

Once you’re online, here’s how to check for and install the latest updates manually:

Step 1:  Swipe in from the right edge of the screen and tap Settings. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2:  Tap or click Change PC settings > Update and recovery > Windows Update.
Step 3:  Tap or click Check now. If updates are available, tap or click View details.
Step 4:  Select the updates you want to install, and tap or click Install.
If your Surface doesn’t restart automatically, restart it manually after the updates have installed.
For more info about installing updates, see Install Surface and Windows updates.
  • If Wi-Fi settings are still missing: Go to Solution 3.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Tap or click your network, and tap or click Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.

Solution 3: Run the Windows network troubleshooter

The Windows network troubleshooter can help diagnose and fix Wi-Fi problems. Here’s how to use it:

Step 1:  Swipe in from the right edge of the screen and tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
Step 2:  In the search box, enter network troubleshooter, and in the search results, tap or click Identify and repair network problems.
  • If Wi-Fi settings are still missing: Go to Solution 4.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Tap or click your network, and tap or click Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.

Solution 4: Verify that Wi-Fi is available in Device Manager

If Wi-Fi settings are missing on your Surface, Wi-Fi may be disabled in Device Manager.

Step 1:  Swipe in from the right edge of the screen and tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
Step 2:  In the search box, enter device manager, and in the search results, tap or click Device Manager.
Step 3:  Tap or click the arrow next to Network adapters to expand the adapters list, and check to see if the Marvell AVASTAR Network Controller is listed.
 
Notes

 

  • The name of the network controller may be slightly different depending on your Surface model.
  • If the Marvell AVASTAR network controller is missing, contact us.
Step 4:  Double-tap or double-click the Marvell AVASTAR Network Controller to open the properties.
Step 5:  On the Driver tab, tap or click Disable.
Step 6:  In the warning box, tap or click Yes.
Step 7:  Tap or click Enable to restart it.
Step 8:  Restart your Surface.
  • If Wi-Fi settings are still missing: Contact us.
  • If Wi-Fi settings are visible: Make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Tap or click your network, and tap or click Connect.
Note

If your Wi-Fi settings are now visible but you’re still having other Wi-Fi issues, see Can’t connect to a wireless network for more info.


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