Trouble installing Surface updates?

If updates won’t install, you get an error message, or your Surface freezes while it’s updating, here are a few things to try.

Applies to

Surface Book, Surface Book with Performance Base, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Applies to

Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface 2, Surface Pro, Surface RT.

Operating system:

Note
To learn how to install updates manually, see Install Surface updates.

Run the Windows Update troubleshooter

If you’re having trouble installing an update, try running the Windows Update automatic troubleshooter, which can fix some common update problems.

Check your date and time settings

If your date and time settings aren’t correct, you may see Windows Update error 80072F8F when checking for updates, or updates may not install correctly.

To check your date and time settings, go to Start Windows logo, and select Settings > Time & language.

Charge your battery

Note
This section doesn’t apply to Surface Studio (it doesn’t have a battery).

Make sure your battery’s charged to at least 40 percent before trying to install updates.

If you see Windows Update error 8024004C, or if your Surface battery won’t charge above 40 percent, remove and reinstall the battery driver. Here’s how:

Step 1: Plug in your Surface.
Step 2: Select the search box in the taskbar, enter device manager, and in the search results, select Device Manager.
Step 3: Select the arrow next to the Batteries category.
Step 4: Double-click Microsoft ACPI-Compliant Control Method Battery, and under the Driver tab, select Uninstall > OK.
Step 5: Go to Start Windows logo, and select Power > Restart.
Restarting will reinstall the driver for you.

If the battery charges above 40 percent after you reinstall the driver, try installing updates again.

If your battery still won’t charge above 40 percent, your Surface might need service. Go to Surface troubleshooting and support for more info.

Note

For more info on Surface batteries and power, see Surface battery and power.

Restart your Surface

Warning
Interrupting updates while they’re in progress could damage your Surface. If an update seems to be stalled and your Surface doesn’t restart automatically, wait at least 20 minutes before trying to restart your Surface yourself.

If you’re seeing any of these errors, restarting your Surface might fix the problem:

  • Update error 80248007
  • Update installation freezes for more than 20 minutes
  • Update stays on "Getting Devices Ready..." screen for more than 20 minutes
  • Update stays on "Please wait while we install a system update" screen for more than 20 minutes
  • Update history shows "pending restart"
  • Update history shows update “failed”

If you get one of these errors, try each of the restart solutions below, in the order listed.

Solution 1: Restart your Surface

Go to Start Windows logo, and select Power > Restart (or Update and restart).

After your Surface restarts, try installing updates again. If you’re still having a problem, try Solution 2.

Solution 2: Shut down and restart

Step 1: Press and hold the power button on your Surface for 30 seconds.
Step 2: Wait until your Surface has shut down completely, and then press the power button to turn it on again.

After your Surface restarts, try installing updates again. If there’s still a problem, try Solution 3.

Solution 3: Two-button shutdown and restart (Surface Pro models, Surface Book models, and Surface Studio only)

Important
Don't use a two-button shutdown on Surface RT, Surface 2, or Surface 3.

For Surface Pro and Surface Book:

Step 1: Go to Start Windows logo, and select Power > Shut down.
If you can’t shut down your Surface normally, press and hold the power button for 30 seconds.
Step 2:

After your Surface turns off, press and hold the volume-up button and the power button at the same time for at least 15 seconds, and then release both.
You might see the Surface logo on the screen, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on, and then try the updates again.

For Surface Studio:

Step 1:  Press and hold the power button for 10-15 seconds until the screen turns off, and then release the power button.
Step 2:  Press and release the power button to turn Surface Studio back on.

If that doesn’t work, press and hold down the power button for 20-25 seconds. Even though the screen will turn off, keep holding down the power button.

After Surface Studio restarts, you’ll see the Windows logo screen and then the Windows sign- in screen. You can release the power button when you see these two screens.

If you’re still having trouble installing updates, your Surface may need service. Go to Surface troubleshooting and support for more info.

Install Surface updates manually

If you’re still having trouble installing Surface updates, try downloading an update file and installing it manually. For more info, see Install Surface and Windows updates.

Notes
  • The update files are for Surface hardware and firmware only. You can’t install Windows updates this way.
  • You can’t download and install Surface updates manually on Surface Pro or Surface Pro 2.

If you’re still having trouble installing updates, your Surface may need service. Go to Surface troubleshooting and support for more info.


Notes

Run the Windows Update troubleshooter

The Windows Update troubleshooter can fix some common update problems. If you’re having trouble installing an update, try running the Windows Update automatic troubleshooter.

Check your date and time settings

If your date and time settings aren’t correct, you may see Windows Update error 80072F8F when checking for updates, or updates may not install correctly.

Here’s how to check and, if needed, change your date and time settings:

Step 1:  Go to Start Windows logo, and select PC settings > Time and language.
Step 2:  Change Set time automatically to Off.
Step 3:  Under Change date and time, select Change, select the correct date and time for your current time zone, then select Change.
Step 4:  Turn Set time automatically back to On.

Charge your Surface battery

Charge the battery to at least 40 per cent before trying to install updates. If your Surface battery level isn’t charged to at least 40 per cent, updates may not install.

If you see Windows Update error 8024004C, or if your Surface battery won’t charge above 40 per cent, remove and reinstall the battery driver.

Remove the battery driver

Here’s how to uninstall the battery driver.

Step 1:  Plug in your Surface.
Step 2:  Go to Start Windows logo, and in the search box, enter device manager. In the search results, select Device Manager.
Step 3:  Select the arrow next to the Batteries category.
Step 4:  Double-click Microsoft ACPI-Compliant Control Method Battery, and under the Driver tab, select Uninstall > OK.
Step 5:  Go to Start Windows logo, select Power > Restart.
Restarting will reinstall the driver for you.

If the battery charges above 40 per cent after you’ve reinstalled the driver, try installing updates again.

If your battery still won’t charge above 40 per cent, your Surface may need a service. See Get my Surface fixed for more info.

Note

For more info on Surface battery and power, see Surface battery and power.

Restart Surface

Warning
Interrupting updates while they’re in progress could damage your Surface. If updates appear to have stalled and Windows doesn’t restart, wait at least 20 minutes before trying to restart your Surface.

Some update errors can be solved by restarting your Surface:

  • Update error 80248007
  • Update installation freezes for more than 20 minutes
  • Update stays on "Getting Devices Ready..." screen for more than 20 minutes
  • Update stays on "Please wait while we install a system update" screen for more than 20 minutes
  • Update history shows "pending restart"
  • Update history shows update “failed”

If you get one of these errors, try each of the restart solutions below, in the order listed.

Solution 1: Restart Surface

Step 1:  Go to Start Windows logo, and select Power.
Step 2: Select Restart or Update and restart.

After your Surface restarts, try installing updates again. If there’s still a problem, try Solution 2.

Solution 2: Force shut down and restart

Step 1: Press and hold the power button on your Surface for 30 seconds.
Step 2: Wait until your Surface has shut down completely, then press the power button to turn it on again.

After your Surface restarts, try installing updates again.

If there’s still a problem with updates on your Surface RT or Surface 2, you may find a few other things to try in Other solutions in Windows Help below.

Other solutions in Windows Help

If you’re still having trouble, see Troubleshoot problems with installing updates or search Windows Help for solutions.

Here’s how:

Step 1: Go to Start Windows logo, and in the search box, enter help. In the search results, select Help and Support.
Step 2: In the Help and Support search box, enter windows updates, and press Enter.
Topics related to Windows Update are shown.

If you’re still having trouble installing updates, your Surface may need service. See Get my Surface fixed for more info.


Notes
  • See Install Surface and Windows updates for info about manually installing updates, including:
  • How to check manually for updates if they don’t install automatically.
  • Surface Pro 3 and Surface 3 only: Another installation option that lets you manually download an update file directly to your Surface or download it to another PC and transfer it to your Surface using a USB drive.
  • If you’re having problems installing an update over a metered Internet connection, see Metered Internet connections: FAQ.

Run the Windows Update troubleshooter

If you’re having trouble installing an update, try running the Windows Update automatic troubleshooter, which can fix some common update problems.

Check your date and time settings

If your date and time settings aren’t correct, you may see Windows Update error 80072F8F when checking for updates, or updates may not install correctly.

Here’s how to check and, if needed, change your date and time settings:

Step 1: Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Tap or click Change PC settings > Time and language.
Step 3: Change Set time automatically to Off.
Step 4: Under Change date and time, tap or click Change, select the correct date and time for your current time zone, and tap or click Change.
Step 5: Turn Set time automatically back to On.

Charge your Surface battery

Charge the battery to at least 40 percent before installing updates. If your Surface battery level isn’t at least 40 percent, updates may not install.

If you see Windows Update error 8024004C or if your Surface battery won’t charge above 40 percent, remove and reinstall the battery driver. Here’s how:

Step 1: Plug in your Surface.
Step 2: Swipe in from the right edge of the screen and tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)
Step 3: In the search box, enter device manager, and in the search results, tap or click Device Manager.
Step 4: Tap or click the arrow next to the Batteries category.
Step 5: Double-tap Microsoft ACPI-Compliant Control Method Battery and tap the Driver tab > Uninstall > OK.
(If you’re using a mouse, right-click Microsoft ACPI-Compliant Control Method Battery and click Uninstall.)
Step 6: Swipe in from the right edge of the screen and tap or click Settings > Restart.
Restarting will reinstall the driver for you.

If the battery charges above 40 percent after you reinstall the driver, try installing updates again.

If your battery still won’t charge above 40 percent, your Surface may need service. Go to Surface troubleshooting and support for more info.

Note

For more info on Surface battery and power, see Surface battery and power.

Restart your Surface

Warning
Interrupting updates while they’re in progress could damage your Surface. If updates appear to have stalled and Windows doesn’t restart, wait at least 20 minutes before trying to restart your Surface.

Some update errors can be solved by restarting your Surface:

  • Update error 80248007
  • Update installation freezes for more than 20 minutes
  • Update stays on "Getting Devices Ready..." screen for more than 20 minutes
  • Update stays on "Please wait while we install a system update" screen for more than 20 minutes
  • Update history shows "pending restart"
  • Update history shows update “failed”

If you get one of these errors, try each of the restart solutions below, in the order listed.

Solution 1: Restart your Surface

Step 1: Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)
Step 2: Tap or click Power.
Step 3: Tap or click Restart or Update and restart.

After your Surface restarts, try installing updates again. If there’s still a problem, try Solution 2.

Solution 2: Force shut down and restart

Step 1: Press and hold the power button on your Surface for 30 seconds.
Step 2: Wait until your Surface has shut down completely and then press the power button to turn it on again.

After your Surface restarts, try installing updates again.

If there’s still a problem with updates, try Solution 3.

Solution 3: Two-button shutdown and restart (Surface Pro models only)

Important
Don't use a two-button shutdown on Surface RT, Surface 2, or Surface 3.
Step 1:

Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Settings.)

Step 2:

Tap or click Power > Shut down.
If you can’t shut down your Surface normally, press and hold the power button for 30 seconds.

Step 3:

After your Surface turns off, press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 4:

After you release the buttons, wait 10 seconds.

Step 5: Press and release the power button again to turn your Surface back on.

If there’s still a problem with updates, you may find a few other things to try in Other solutions in Windows Help below.

Other solutions in Windows Help

If you’re still having trouble, see Troubleshoot problems with installing updates or search Windows Help for solutions.

Here’s how:

Step 1:

Swipe in from the right edge of the screen and tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and click Search.)

Step 2: In the search box, enter help, and in the search results, tap or click Help and Support.
Step 3:

In the Help and Support search box, enter windows updates and tap or press Enter to see topics related to Windows Update.

If you’re still having trouble installing updates, your Surface may need service. Go to Surface troubleshooting and support for more info.


Notes

Run the Windows Update troubleshooter

The Windows Update troubleshooter can fix some common update problems. If you’re having trouble installing an update, try running the Windows Update automatic troubleshooter.

Check your date and time settings

If your date and time settings aren’t correct, you may see Windows Update error 80072F8F when checking for updates, or updates may not install correctly.

Here’s how to check, and if needed, change your date and time settings:

Step 1:  Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Settings.)
Step 2:  Tap or click Change PC settings, and tap or click Time and language.
Step 3:  Tap or click to change Set time automatically to Off.
Step 4:  Under Change date and time, tap or click Change, and tap or click to select the correct date and time for your current time zone, then tap Change.
Step 5:  Tap or click to turn Set time automatically back to On.

Charge your Surface battery

Charge the battery to at least 40 per cent before trying to install updates. If your Surface battery level isn’t charged to at least 40 per cent, updates may not install.

If you see Windows Update error 8024004C, or if your Surface battery won’t charge above 40 per cent, remove and reinstall the battery driver.

Remove the battery driver

Here’s how to uninstall the battery driver.

Step 1:  Plug in your Surface.
Step 2:  Swipe in from the right edge of the screen and tap Search.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Search.)
Step 3:  In the search box, enter device manager, and in the search results, tap or click Device Manager.
Step 4:  Tap or click the arrow next to the Batteries category.
Step 5:  Double tap Microsoft ACPI-Compliant Control Method Battery, tap the Driver tab, tap Uninstall, then tap OK.
(If using a mouse, right-click Microsoft ACPI-Compliant Control Method Battery and click Uninstall.)
Step 6:  Swipe in from the right edge of the screen, tap or click Settings, and tap or click Restart.
Restarting will reinstall the driver for you.

If the battery charges above 40 per cent after you’ve reinstalled the driver, try installing updates again.

If your battery still won’t charge beyond 40 per cent, your Surface may need service. See Get my Surface fixed for more info.

Note

For more info on Surface battery and power, see Surface battery and power.

Restart Surface

Warning
Interrupting updates while they’re in progress could damage your Surface. If updates appear to have stalled and Windows doesn’t restart, wait at least 20 minutes before trying to restart your Surface.

Some update errors can be solved by restarting your Surface:

  • Update error 80248007
  • Update installation freezes for more than 20 minutes
  • Update stays on "Getting Devices Ready..." screen for more than 20 minutes
  • Update stays on "Please wait while we install a system update" screen for more than 20 minutes
  • Update history shows "pending restart"
  • Update history shows update “failed”

If you get one of these errors, try each of the restart solutions below, in the order listed.

Solution 1: Restart Surface

Step 1: Swipe in from the right edge of the screen and tap Settings.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Settings.)
Step 2: Tap or click Power.
Step 3: Tap or click Restart or Update and restart.

After Surface restarts, try installing updates again. If there’s still a problem, try Solution 2.

Solution 2: Force shut down and restart

Step 1: Press and hold the power button on your Surface for 30 seconds.
Step 2: Wait until the Surface has completely shut down, then press the power button to turn Surface on again.

After Surface restarts, try installing updates again.

If there’s still a problem with updates on your Surface RT or Surface 2, you may find a few other things to try in Other solutions in Windows Help below.

Other solutions in Windows Help

If you’re still having trouble, see Troubleshoot problems with installing updates or search Windows Help for solutions.

Here’s how:

Step 1: Swipe in from the right edge of the screen and tap Search.
(If you're using a mouse, point to the top-right corner of the screen, move the mouse pointer down and click Search.)
Step 2: In the search box, enter help, and in the search results, tap or click Help and Support.
Step 3: In the Help and Support search box, enter windows updates and tap or press Enter.
Topics related to Windows Update are shown.

If you’re still having trouble installing updates, your Surface may need service. See Get my Surface fixed for more info.


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