https://www.microsoft.com/surface/answer desk?v=082520161044
We’re sorry you’re having trouble.
Depending on the problem, you may be able to fix it yourself, or with some help. Or, you may need to send it in for service. No matter what the problem is, our mission is to get you back up and running as quickly as possible.
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Option 1: Troubleshooting
10 minutes or less

Quickly solve the problem yourself using the steps in our support articles.

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Option 2: Talk to an Answer Tech
30 minutes or less

Chat online or request a call from an agent

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Option 3: Send my Surface in for service
Up to two weeks

If the problem with your Surface product can’t be solved through troubleshooting, send it in for service. Depending on your warranty eligibility, there may be a charge to service your product. Business customers visit the Microsoft Surface for Business site to submit your order.

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Step 1

Select your product

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Find product

  • Surface Book

    Surface Book

    Surface Book looks like a laptop. It has a full-size detachable keyboard, rather than a Type Cover.

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  • Surface Pro 4

    Surface Pro 4

    Has a silver case with the Microsoft logo on the kickstand and no Windows button on the front bezel.

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  • Surface Pro 3

    Surface Pro 3

    Has a silver case with the Surface logo on the kickstand and either Windows 8 Pro or Windows 10 under the kickstand.

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  • Surface 3

    Surface 3

    Has a silver case with the Microsoft logo on the kickstand, and ‘Microsoft’ under the kickstand.

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  • Surface Pro 2

    Surface Pro 2

    Says Surface on the kickstand with Windows 8 Pro on the back of the device under the kickstand.

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  • Surface 2

    Surface 2

    Has a silver case with the Surface logo on the kickstand and Windows RT on the back of the device under the kickstand.

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  • Surface Pro

    Surface Pro

    Has a black case with Windows 8 Pro on the back of the device under the kickstand.

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  • Surface RT

    Surface RT

    Has a black case with Windows RT on the back of the device under the kickstand.

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  • Covers and Keyboards

    Covers and Keyboards

    Find out which Surface keyboard you have

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Note
If your product isn’t listed please talk to an Answer Tech

Step 2

Select the problem

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Please select the category that best describes the problem.

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Step 3
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