Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.
Find solutions to common printer problems including hardware issues like disconnected cables, software issues like printer settings, and compatibility issues.
Check your printer setup
Things to check first
First, make a few preliminary checks. Make sure that:
- The printer’s electrical cord is plugged in to a working electrical outlet and the printer is turned on. If your printer is plugged in to a surge protector or a backup power supply, make sure that’s plugged in and turned on, too.
- The printer cable is connected from your printer to your Surface (for a USB printer), or the printer is connected to your Surface over a wireless connection (network or Bluetooth®).
Make sure your printer is installed
If you see only an option to print to a file or to an app when you try to print, your printer may not have installed properly.
|Step 1:||Go to Start , and select Settings > Devices > Printers and scanners.|
|Step 2:||If your Surface recognizes your printer, it should appear under Printers. If your printer isn’t listed, select Add a printer or scanner under Add printers and scanners and choose your printer from this list to install it.|
For wireless or network printers
- Make sure you’re connected to the network that has the printer. Select wireless network to see the network you’re connected to and the signal strength.
To learn more about network connection problems, see Why can’t I get online?
Make sure sharing is turned on, so your Surface can find and connect to printers or other PCs on your wireless network. If you’re connecting to a networked printer that’s connected to another PC, make sure that other PC is also turned on and has sharing enabled.
For Bluetooth printers
Make sure that Bluetooth® is enabled and turned on and that your Bluetooth printer is discoverable. To learn more, see Add a Bluetooth device. You can also check the info that came with your printer or go to the manufacturer’s website. Methods for making a printer discoverable can vary widely.
Check your default printer setting
Your printer may not be set as your default on Surface. To set the printer you want to use as the default printer:
|Step 1:||Select the search box in the taskbar, enter default printer, and in the search results, select Change default printer.|
|Step 2:||Press and hold (or right-click) the printer you want to use and select Set as default printer.|
Check your software
Surface and Windows updates
Installing the latest updates for Surface and Windows can help fix printing issues. Here’s how:
|Step 1:||Turn on your printer, and make sure it’s connected to your Surface with a cable (for a USB printer) or wirelessly (for a network or Bluetooth® printer).|
|Step 2:||On your Surface, go to Start , and select Settings > Update and security > Windows Update.|
|Step 3:||Select Check for updates. If updates are available, select Details.|
|Step 4:||Select the updates you want to install, and select Install.|
You may need to restart your Surface after the updates have installed.
Make sure you have the latest drivers installed for your printer. If Windows Update can't find a driver for your printer, you can try downloading and installing the driver yourself from the manufacturer's website.