Clean and care for your Surface

To keep your Surface looking and working great, clean the touchscreen and keyboard frequently, and keep your Surface covered when you’re not using it.

Applies to

Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface 2, Surface Pro, Surface RT.

Operating system:

Touchscreen care

Scratches, finger grease, dust, chemicals, and ultraviolet light can affect the performance of your touchscreen. Here are a few things you can do to help protect the screen:

  • Clean frequently. The Surface touchscreen has been coated to make it easier to clean. You don’t need to rub hard to remove fingerprints or oily spots. To avoid scratches, use a soft, lint-free cloth to gently wipe the screen. You can dampen the cloth with water or an eyeglass cleaner, but don’t apply liquids directly to your Surface. Don’t use window cleaner or other chemical cleaners on your Surface.
  • Keep it covered. Close the cover while you’re in transit or not using your Surface.
  • Keep it out of the sun. Don’t leave your Surface in direct sunlight for a long time. Ultraviolet light and excessive heat can damage the display.

Cover and keyboard care

The Touch Cover and the Type Cover require minimum care to function well. To clean the keyboard, wipe with a lint-free cloth dampened in mild soap and water. Don’t apply liquids directly to your Surface. Do this often to keep your Touch Cover or Type Cover looking great.

If the spine or magnetic connections of your cover get dirty or stained, apply a small amount of isopropyl alcohol (also called rubbing alcohol) to a soft, lint-free cloth to clean.

For more info about safely cleaning and caring for your Surface, see Safety and regulatory information.

Power cord care

Power cords, like any other metal wire or cable, can be weakened or damaged if repeatedly twisted or bent in the same spot. Here are a few things you can do to keep your power cord from being damaged:

  • Avoid twisting or pinching your power cord.
  • Don’t wrap your power cord too tightly, especially around the power brick. Instead, wrap it using loose coils rather than tight angles.
Correct way to wrap power cord
Correct: Cord wrapped loosely
Incorrect way to wrap power cord
Incorrect: Cord wrapped too tightly
  • Inspect your power cord regularly, especially where it joins the power brick.
  • Avoid pulling on the power cord when unplugging your Surface. Gently removing the connector from the charging connector can help prevent damage to your power cord.
Correct way to unplug power cord
Correct: Unplugging gently
Incorrect way to unplug power cord
Incorrect: Tugging on cord to unplug
  • If you find any damage on any part of your Surface charger’s cords, stop using the cord and contact us for support options.

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